WNS won two Golds, four Silvers and three Bronze Stevies for Sales and Customer Service categories. The competition was tough with more than 2,600 nominations received from organizations across 48 nations and diverse industries. Additionally, WNS has also been recognized among the ‘Top 10 Grand Stevie Award Winners.’ The winners of the Grand Stevie are determined through a points system based on the total number of awards won across Sales and Customer Service categories.

Gold:

  • Customer Service Complaints Team of the Year - Business Services Industries – For Complaint Reduction

  • e-Commerce Customer Service Award - Other Service Industries – For Reducing Turnaround Time for an American e-commerce company

Silver:

  • Innovation in Customer Service - Other Service Industries - For Embedded Analytics in Collections

  • Innovation in Customer Service - Other Service Industries – For OPEX and O2 story for CIS

  • Best Customer Satisfaction Strategy – For Recovery story on CSAT

  • Best Use of Customer Insight – For Moments of Truth (MoT) Analyses

Bronze:

  • Sales Growth Achievement of the Year

  • Frontline Customer Service Team of the Year - Business Services Industries – For Best Omni-channel customer experience

  • Best Use of Customer Insight – for Exemplary Customer Service

The awards, presented at a gala event on February 28, 2020 in the US, recognize the achievements of organizations in sales, customer service, and call center professionals from across the globe.

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