Rapid digital advances are transforming the claims process, demystifying complexities and driving greater visibility across the end-to-end value chain. Next-generation technologies such as automation, artificial intelligence and analytics are increasingly impacting every single touchpoint in the claims journey – expediting the overall process, enhancing decision-making, reducing costs, minimizing risks and improving customer experience.
The COVID-19 crisis has been a dampener for the insurance industry, impacting key aspects of the business. While companies are witnessing a surge in claims, they are also struggling to contain rising costs, optimize workforce productivity and drive customer experience. Moreover, the increase in claims is also resulting in serious challenges around cybersecurity, fraud and compliance. This changed situation calls for a greater focus on building digital maturity and adopting innovative operational models to power resilience and future-readiness.
WNS, while managing 30 million+ claims transactions and USD 13 Billion in claims spend annually, offers end-to-end claims management services – underpinned by digital, global scale, center of excellence models, 4500+ specialists, industry best practices and innovative delivery models – to co-create agility and future-readiness. Our integrated claims management portfolio has been enabling our clients to make their claims processes as seamless as possible, elevating customer experiences. We help clients to automate processes thereby minimizing risks ranging from false claims submissions to staging of accidents and damages. Our analytics practice empowers our insurance clients with a host of solutions and predictive models to guard against risks and take proactive decisions for business growth.
Our clientele includes top insurance carriers and intermediaries in the U.S., U.K., Europe, Australia, Gulf Cooperation Council and Asia. We also partner with companies in the Lloyd’s market as well as (re)insurance companies.