Travel Management Companies Travel Management Companies
Travel & Leisure

Travel Management Companies

Travel intermediaries are facing a constantly evolving market that has put a question mark on their existing systems and practices. Digital advances, a global pandemic, security threats and changing customer expectations have contributed to the uncertainty they must navigate. The pandemic has been particularly harsh for the Travel Management Companies (TMC) – with seismic and possibly permanent changes to the corporate travel landscape.

WNS partners with 20+ leading travel intermediaries, worldwide to help align their processes to the new market realities and boost agility and resilience. We combine deep domain experience with robust digital and analytics capabilities and process excellence to create solutions that drive improved business margins, effortless employee experiences and informed decision-making. Our digitally integrated human-assisted engagement model delivers improved customer experience and higher efficiencies by ~40-50%.

We deliver a raft of outcomes such as:

  • Improving customer satisfaction and reducing customer effort by 10-15%

  • Driving higher sales conversion by 3X by measuring sales effectiveness

  • Reducing repeat contacts by 10-15%



Domain Expertise

Front Office

  • Reservations / Sales
  • Customer Interaction Services
  • Loyalty Program Management
Domain Expertise

Middle Office

  • Fulfillment
  • Rate Loading
  • Fraud Management
Domain Expertise

Back Office

  • Finance and Accounting
  • Revenue Accounting
  • Human Resource Management
  • Procurement

WNS Advantage

WNS grew from a captive of British Airways in 1996 to a global leader in BPM services across industries. Over these years, we continued to build on our legacy in the travel industry to emerge as a leading provider of BPM travel services. We understand the nuances of the travel industry like no other player in the market. Our track record in delivering best-in-class solutions that meet the changing needs of our clients has provided us a clear advantage in the market.

  • Comprehensive Service Offering: WNS has greater capability and expertise in the travel space than any other BPM provider. Our solutions for the travel management sector encompass front office, middle office and back office requirements. Together, these solutions become a one-stop shop for our clients’ BPM needs.
  • Center of Excellence: The WNS Center of Excellence (CoE) for the travel industry is an amalgamation of all our capabilities. It allows clients across the travel industry to leverage our talent pool, proven methodologies and frameworks, and transformational solutions. The Travel CoE has helped us align our offerings to the specific business needs of our clients.
  • Technology Solutions: The WNS technology solution suite combines our travel domain expertise with proprietary tools based on state-of-the-art technology. This approach has been a key enabler in our efforts to help leading industry players achieve their growth targets. These proprietary, bolt-on tools leverage high-end embedded analytics, automation and a web-based ‘on demand’ infrastructure to address our clients’ business challenges. These solutions seamlessly integrate with our client’s existing technology environment.
  • Flexible and Innovative Commercial Models: WNS has provided industry leadership by bringing to the fore new, innovative commercial models that place the business interests of clients at the center of the engagement. We understand that a one-size-fits-all policy does not work as our clients’ business realities are different. Our flexible approach extends to different aspects of an engagement—scope, pricing, scale and the extent of risk-sharing.
  • Client-centric Engagement Model: At WNS, we understand that no two clients are alike and therefore, we do not follow a cookie-cutter approach to providing solutions. Our cultural engagement philosophy is to focus on ‘extending our clients’ enterprise’ by being a part of their extended operation. This approach ensures cultural and strategic alignment, and improved focus on our clients’ business outcomes.
  • Analytics and Big Data: Travel companies have a huge amount of data at their disposal which gives them ample opportunity to gain valuable insights on markets, customers and internal operations. WNS creates effective data-driven solutions for travel management companies by harnessing and analyzing data from structured and unstructured sources. This enables our clients to make fact-based decisions for better business results.

Awards & Recognitions


Named in CIO Review’s List of 20 Most Promising Travel and Hospitality Service Providers 2015



I am delighted the team is living up to our expectations and delivering sensational customer service.

Rob Hartley, Senior Sales & Customer Service Manager,

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