Travel intermediaries are facing a constantly evolving market that has put a question mark on their existing systems and practices. Digital advances, a global pandemic, security threats and changing customer expectations have contributed to the uncertainty they must navigate. The pandemic has been particularly harsh for the Travel Management Companies (TMC) – with seismic and possibly permanent changes to the corporate travel landscape.
WNS partners with 20+ leading travel intermediaries, worldwide to help align their processes to the new market realities and boost agility and resilience. We combine deep domain experience with robust digital and analytics capabilities and process excellence to create solutions that drive improved business margins, effortless employee experiences and informed decision-making. Our digitally integrated human-assisted engagement model delivers improved customer experience and higher efficiencies by ~40-50%.
We deliver a raft of outcomes such as:
Improving customer satisfaction and reducing customer effort by 10-15%
Driving higher sales conversion by 3X by measuring sales effectiveness
Reducing repeat contacts by 10-15%