For Travel Management Companies (TMC), the future is definitely promising with the growing number of digital nomads, metaverse-driven travelers and carbon impact-conscious explorers.
The moot question is, how can TMC deliver such varied experiences with precision and efficient fulfilment, while growing sustainably?
The solution for TMC is WNS TRAVOGUE. TMC can leverage the digital pillars — TravXP, TravOps, TravRev, TravControl, TravGreen and TravConsult — to deliver on myriad customer and business expectations.
Partner to 20+ Leading Global Travel Intermediaries
26%
improvement in customer service levels for a leading North American TMC
More than 50%
reduction in average handling time in customer servicing for a leading Australian tour operator
1500 BPS
improvement in CSAT and 1300 BPS reduction in repeat ratefor a leading European tour operator
USD 3.5 Mn+
annualized savings through consolidation and standardization for a US-based TMC
20%
reduction in average handling time through technology-led workforce optimization for a leading US TMC
improvement in quality over industry benchmark through proactive process standardization for a leading North America-based corporate TMC
higher productivity and 23% better customer service levels than respective industry benchmarks for a global TMC
40%
enhancement of sales conversion for a North American TMC
~16%
increased revenues through accurate customer and call profiling for a global TMC
productivity gains for a leading global TMC
99%
accuracy of business and operations metrics for a Canadian travel company
4 Mn
euros savings delivered in contract management for a global TMC
25%
improvement in margins achieved in card cycle management for a leading global TMC
GBP 5.1 Mn
in savings generated through the elimination of duplicate payments for a leading tour operator
GBP 4 Mn
savings, 45% productivity enhancement, and 25% improvement in month-end close for a global TMC
3%
improvement In CSAT for A Leading North American Airline
200%
scaling Of Volumes With 24 / 7 Flight Disruption Management for A European Airline During A Natural Calamity
call Volume Deflected, Reducing The Total Cost Of Ownership for A North American Airline
50%
reduction In Customer Complaints for A North American Airline
USD 55 Mn
of new revenue streams unlocked annually through a data monetization strategy for a large North American TMC
WNS EXPIRIUS
SOCIOSEER
InTouch
SPIQ
Social media analytics platform leveraging AI / ML to create a true 'brand equity’ index
Improved Brand Equity
2x Customer-centricity
50% Reduction in Cost of Social Media Analytics Ownership
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A social media engagement platform
25% Reduction in Social Media Servicing Cost
Improved CX through Real-time Customer Support
Multi-lingual Support
Speech analytics platform based on speech recognition and natural language processing
10% Saving in Quality Assurance Cost
10% Reduction in Average Handling Time
12% Reduction in Repeat Calls
Digital CX solution powered by industry knowledge, human assistance, AI and analytics
40-50% Reduced TCO
20-25% Improvement in Customer Advocacy
20-25% Increase in Customer Yield
3-5x Payback on Digital Solutions
Center of Excellence (CoE) – Refunds
Rapid Refunds
RePAX
GDS Interconnect
Qbay
Refunds Application Control (RAC)
Efficient and smart operations on multiple Global Distribution Systems (GDS)
100% Transaction Accuracy
~ 75% Reduction in Processing Times
Efficient Implementation Timelines
Comprehensive technology solutions for managing complex airline business processes
Up to 20% Improved Process Efficiency
24*7 Real-time Coverage
Elimination of Manual Tracking
Improved Service Quality
Refund processing platform for all types of refunds directly via the GDS
70% Higher Efficiency
Faster Turnaround Time
Improved Customer Satisfaction
Back-office productivity and workflow management solution
15-20% Higher Process Efficiency
20% Reduction in Service Cost
Higher Agent Productivity
Improved Resource Allocation and Budget Planning
Better Decision-making
Accurate Trend Identification
Automated, on-demand solution to manage flight disruptions
25% Faster Re-booking
Enhanced Passenger Satisfaction
Reduced Cost and Higher Savings
Improved Productivity
Customer claims solution for efficient and transparent settlements
Elimination of Revenue Leakage
Process Cost Optimization
Improved Turnaround Time
Increased Process Efficiencies
Partnered Solution
Ancillary Revenue Optimization
WNS’ ElevateEX
Commercial Analytics Transformation
Drive analytics-led insights to enhance contract negotiations
20-25% Lower Admin Costs
8-12% Lower Training Costs
1-2% Revenue Upside
EXPiRiUS-led sales enablement to transform customer care function into a sales generator
Improved Sales Conversion
10% Reduction in Abandoned Calls
200% Reduction in Agent Errors
AI / ML led solution to optimize ancillary revenues
5-10% Increase in Revenues from Ancillaries
Improved Ancillary Strategy through Personalization
Continuous Optimization
Unified analytics platform for smarter planning and decision-making
Rapid Response to Market Conditions
Quick and Accurate Decision-making
Risk and Audit Analytics
Duplicate Invoice Detector
Journal Entry Analytics
Working Capital Analytics
Cash Flow Forecasting
InsighTRAC
CFO Cockpit
E-Close
Analytics to increase free cash flow
Increased Free Cash Flow
Improved Days Payable Outstanding (DPO)
Enhanced Vendor Satisfaction Scores
Creates tangible benefits to controllership and operational efficiency
Risk Minimization
Flattening of Peak Load
A universal duplicate detection tool
100% Reduction in Duplicate Payments
Web-based tool to manage month-end close and financial task management activities
Minimized Manual Effort
Integrated CFO dashboard for comprehensive data visibility and actionable insights
Improved Visibility of F&A and Key Business Metrics
Cloud-based procurement / spend analytics platform
Accurate Identification of Spend Optimization Opportunities
Proactive, Strategic Procurement
Tool for accurate forecasts / projections
Improved Forecast Accuracy
Comprehensible Summary of Different Data Models
Audit analytics tool to triangulate risky, fraudulent or vulnerable transactions; effective for internal audit and risk management efforts
60% Improvement in Audit Effectiveness
ADAPT
Outperforming CFO Framework
Data Monetization Framework
Digital Transformation
Data Maturity Framework
Loyalty Program Diagnostic
Transform the finance function with future-ready agility
End-to-End Assessment and Transformation of Finance to Achieve Monetization
Maximize the value of data both internally as well as externally
Increase in Ancillary Revenue
Business process re-engineering framework to help re-design the processes
Ensure Process Standardization and Significant Cost Reduction
Unlock the unrealized value in loyalty programs
Improve Program Revenue and Profitability
Assessment of the data and analytics level of sophistication
Increase Data Quality, Availability and Usage
End-to-End assessment, solution design and execution
Co-create New Options for Strategy, Solutions and Improvement Initiatives
A digital CX solution powered by industry knowledge, human assistance, AI and analytics
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“WNS’ capacity to ramp speedily and provide the necessary support to ensure we can get back to a level of service our customers are happy with, are outstanding. We are really grateful that WNS has been our partner during and after COVID.”
“From all of our partners, WNS stands out. They anticipated how the market was going to respond post COVID, built extra protection, hired people before we had asked for them, at their cost, so that when we needed the resources they were able to turn on very quickly.”
“Qbay provides us with the capability and, importantly, the flexibility we need, and this really sets the tool apart. From day one we are seeing an improvement in customer experience, an improvement in agent productivity, and we have enhanced reporting. We are excited to continue to grow and build on our current partnership with WNS through initiatives like Qbay.”
“WNS made sure that we stay on top of the daily activity as well as the month-end close during challenging times. I want to thank WNS for all their hard work that has helped us pull through the pandemic.”
“WNS has been a great partner for Delaware North. Their ability to respond and quickly pivot provided us with uninterrupted service during COVID-19.”