WNS’ Baggage Claim Fraud solution, powered by AI, advanced analytics and human expertise, detects fraud quickly, streamlines investigations and fast-tracks resolutions for genuine claims. Our automated platform, backed by deep domain knowledge and customized for the travel sector, enables global airlines to protect margins and deliver seamless customer experiences.
Leading international airlines rely on WNS to bring speed, intelligence and accuracy to baggage claim processing
Analyze 100% of claims and detect issues before they escalate, using WNS’ proven techniques, including anomaly detection, traveler behavior profiling and pattern analysis
Accelerate investigations and free up resources to enhance efficiency by automating the audit process and prioritizing only high-risk claims for human review
Resolve genuine claims in hours, not days, ensuring a better experience for loyal travelers
Improve accuracy and adaptability with each case as the platform continuously learns from investigation outcomes and agent feedback
WNS’ baggage claim fraud solution is designed by experts who understand the travel landscape. Our solution scales to fit the needs of the entire travel sector, whether domestic, international, or multi-channel environments, enabling clients to reduce revenue leakage while maintaining strong customer relationships.
Digital, AI, Gen AI and Agentic AI assets
POC Deployments in Gen AI, AI/ML and Analytics
Years Of Travel Heritage
Industry Specialists
Global Clients
Built to deliver tangible impact, our platform is designed with smart features that address the travel sector’s unique nuances and challenges
Extracts key data from emails, forms and images with Optical Character Recognition (OCR) and Natural Language Processing (NLP)
Cleans and structures input for consistency and quality
Assigns risk scores and detects anomalies in claims content, timing and traveler behavior
Triggers real-time alerts for outliers based on custom rules
Enables better investigator collaboration using built-in tools and accessible audit trails
Enhances future detection with outcome tracking, insights and root cause analysis
Start your journey to intelligent baggage claim fraud detection and resolution
