WNS is a Horizon 3 Market Leader in HFS Horizons for Travel and Hospitality, 2025

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HFS Research has once again recognized WNS, a part of Capgemini, as a Horizon 3 Market Leader in its latest study, HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025.

This recognition underscores WNS’ ability to deliver future‑ready transformation through AI, Gen AI, analytics and deep domain expertise. We empower clients to build intelligent operations and drive agility, scalability and measurable value.

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As a Horizon 3 service provider, WNS is recognized for:

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Driving a OneEcosystem synergy across the T&H value chain

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Strategy and execution prowess at scale

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Well-rounded capabilities across all value creation levers

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Co-creation with clients as ecosystem partners

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Referenceable and satisfied clients

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The report spotlights WNS’ proven portfolio of customized solutions, including Auto Assist (Agentic AI-powered decision support system), FareAssist (AI-powered interline audit automation), WC2 (changes and cancellations solution) and TRAC ONE-F (finance automation solution).

HFS also recognizes our impact. WNS has delivered significant outcomes for clients, including 100% claim audits and a saving of over USD 1.5 million for a leading European airline and USD 2 billion in incremental revenue for a North American airline.

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WNS’s domain-led Travel & Hospitality strategy, reinforced by scaled GenAI and agentic AI investments and a shift toward flexible, outcome-based commercial models, enables travel enterprises to move from manual, fragmented servicing to faster, more accurate, and insight-led operations across the traveller journey. With digital solutions such as WNS Corporate Travel Management Solution, WNS Post-booking Servicing Solution, Auto Assist, and FareAssist, WNS is delivering tangible operational gains, combining deep industry context, pragmatic AI enablement, and delivery discipline to drive measurable customer experience, cost, and revenue outcomes for airlines, TMCs, OTAs, and hospitality brands.” 

- Melissa Fersht, Executive Research Leader, HFS Research 
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