AI-Powered Utilities Analytics Hub | Drive Efficiency, Resilience & Growth

Awards and Recognition

2025 AI Excellence Awards

2025 NelsonHall NEAT Leader 2025 – P&C Operations: Analytics & AI

2025 AIM Research Leader Top Data Engineering Service Provider - PeMa Quadrant

2024 Stevie Winner - Gold

2024 AI Excellence Awards

2024 ISG Leader Advanced Analytics and AI

2024 AIM Research Leader Top Data Science Service Provider - PeMa Quadrant

Organizations face challenges in rapidly scaling up their AI pilot projects to their full-scale implementations and optimizing development cycles, resulting in disconnected implementations and missed transformation opportunities. WNS Analytics' award-winning AI Utilities Hub addresses these challenges through a cloud-agnostic repository of reusable components and scalable microservices-based architecture. This enables AI solutions with modularity across data management, advanced analytics, machine learning, and generative AI capabilities.

These components form the backbone of domain-specific AI agents enabling autonomous decision-making and adaptive responses to drive business outcomes. This repository of reusable components forms the foundation for hyperspecialized solutions tailored to specific business needs, driving measurable outcomes across industries. Thus, the Hub enables AI solutions with modularity across data management, advanced analytics, machine learning, and generative AI and agentic AI capabilities.

Impact in Numbers

Transforming business outcomes through our AI Utilities Hub across industries

85% Faster Research & 92% Lower Costs in underwriting research for a leading insurer

400% Higher CTR in email marketing for a leading retailer

80% Faster Response & 30% Higher Productivity through code generation across industries

Plug & Play Components

Businesses can utilize these technologies to address domain-specific challenges such as travel assistance, underwriting research, demand forecasting, cognitive data extraction and dynamic pricing engines.

Generative & Agentic AI

Enables generation of various types of data including text, image, and code, while also supporting autonomous decision-making and adaptive responses through agentic AI capabilities

Advanced Analytics and ML

Delivers predictive insights and decision intelligence through machine learning models

Computer Vision

Provides visual data analysis such as image recognition and spatial analysis

Natural Language Processing (NLP)

Enhances text analysis, customer interactions and intelligent querying capabilities

Data Management

Ensures seamless collection, ETL, extraction, quality management and governance, transforming real-time structured and unstructured data into actionable insights

BI and Analytics

Offers robust visualization components and connectors for tracking and planning purposes

Accelerators in Action

SKENSE

Transforms unstructured data into actionable business intelligence, enabling strategic decision-making through AI+HI. SKENSE extracts, contextualizes and generates insights across industries, enhancing data-driven outcomes and delivering measurable ROI.

United Analytics Platform (UAP) for Insurance

Streamlines a range of insurance processes including claims, underwriting, pricing, sales and marketing and customer experience, creating a clear competitive advantage in a dynamic marketplace.

UAP for Bordereaux Management

Optimizes bordereaux management, ensuring data accuracy and regulatory compliance through AI-driven validation and insights. WNS’ UAP transforms bordereaux data into actionable intelligence, enhancing risk management and operational efficiency. This supports informed decision-making and delivers long-term value.

Financial Risk Management

Identifies adverse news related to money laundering, fraud and other adverse events, enabling faster research and more accurate results for banks and financial institutions.

Knowledge Management System

Empowers users with knowledge to deliver accurate and quick responses to customer queries, improving and maintaining a high customer satisfaction score.

Customer Experience Solution

Enhances the customer experience and improves loyalty management with an AI/ML-driven text analytics platform that analyzes unstructured feedback from social media, blogs and forums, ratings and review sites, news and chat.

Data Quality Tool

Enhances data quality and MDM across industries.

Demand Planner

Improves supply chain visibility, planning and reactivity through an end-to-end analytical framework. Concurrent planning modules take optimal decisions, using real-time AI and optimization techniques, combined with what-if simulation components.

Marketing Mix Modeling

Generates an effective and optimal marketing plan that is business-oriented and statistically robust and determines the right level of investment across marketing channels.