Intelligent Finance Operations for Insurance

Agentic. Frictionless. Controlled. Insight-led.

Insurance finance and actuarial teams face pressure to improve cash flow, accelerate close and reporting, strengthen controls and respond to regulatory change.

WNS, part of Capgemini, works as an extension of the CFO’s team across Life & Annuity, P&C, Specialty, Reinsurance, Brokers and Lloyd’s syndicates combining domain expertise, AI-augmented talent and intelligent operating models to run finance, actuarial and data operations today while building the transformation roadmap for tomorrow.

Insurance Finance Transformation

Key Challenges We Solve

01

Fragmented Finance and Actuarial Operations

02

Siloed Actuarial, Finance and Data Operations

03

Slow, Manual and Exception-heavy Processes

04

Rising Control, Compliance and Model Governance Demands

05

Cash Flow, Working Capital and Leakage Pressure

06

Value Trapped Between Finance and Core Insurance Operations

07

Limited Decision Intelligence

08

AI Adoption with Trust

Fragmented Finance and Actuarial Operations

Fragmented Finance and Actuarial Operations

M&A, multi-entity structures, legacy platforms and disconnected policy, claims, underwriting, actuarial and ERP systems create complexity across core finance functions, technical accounting and controllership activities.

Siloed Actuarial, Finance and Data Operations

Siloed Actuarial, Finance and Data Operations

Actuarial, controllership, FP&A and data teams run on separate platforms, assumptions and cadences - duplicating effort, adding reconciliation loops and delaying reserving, close and reporting. Without a converged operating model there is no single, trusted version of financial and risk truth.

Slow, Manual and Exception-heavy Processes

Slow, Manual and Exception-heavy Processes

Manual invoice handling, reconciliations, close activities, spreadsheet-based actuarial models and end-user computing increase cycle times, cost and operational risk.

Rising Control, Compliance and Model Governance Demands

Rising Control, Compliance and Model Governance Demands

Insurers need stronger controls, traceability and audit readiness across Solvency II, IFRS 17, US GAAP / LDTI, STAT, SEC (10-K / 10-Q), FINRA, NAIC and Lloyd’s reporting - alongside disciplined actuarial model governance.

Cash Flow, Working Capital and Leakage Pressure

Premium collections, billing, DSO, fiduciary and trust governance reinsurance recoverable, duplicate payments and aged unreconciled balances demand faster action and more reliable transaction-level insight.

Value Trapped Between Finance and Core Insurance Operations

Value Trapped Between Finance and Core Insurance Operations

Finance sits downstream of policy, claims and underwriting rather than connected to them. Without an integrated operating model, insurers cannot link operational performance to financial outcome - leaving leakage recovery, cost-to-serve reduction and margin improvement unrealized.

Limited Decision Intelligence

Limited Decision Intelligence

Disconnected data and reporting constrain visibility into cash, profitability, claims leakage, commissions, reserves, capital and pricing performance - and keep business leaders dependent on finance for answers they should self-serve.

AI Adoption with Trust

AI Adoption with Trust

Finance and actuarial leaders want agentic AI at scale-with explainability, human oversight, secure data, strong controls and measurable business outcomes.

Intelligent Operations, Engineered for Insurance

We connect processes, data, controls and AI agents in an intelligent operating model that moves insurance finance and actuarial teams from fragmented execution to frictionless, insight-led operations.

Insurance Operating Model
Intelligent Operating Model
Design the target operating model, virtual CoE structure and shared business semantics that orchestrate people, AI agents, workflows, controls and data across finance, actuarial and analytics - underpinned by process maturity models, benchmarking and best practices.
Intelligent Procure-to-Pay
Embed AI across accounts payable to automate invoice processing, resolve exceptions, strengthen payment governance and unlock spend and cash insights.
Intelligent Order-to-Cash
Transform billing, premium and fiduciary accounting, collections and cash application to improve DSO, reduce leakage and enhance working capital.
Intelligent Controllership
Standardize close, reconciliations, statutory and regulatory reporting, FP&A and control execution to create an audit-ready, self-service, insight-led finance function.
Intelligent Actuarial Operations
Modernize valuation, capital modelling, pricing, reserving, regulatory reporting and insurance analytics through process reengineering, automation, workflow and visualization.
Intelligent Insurance Technical Accounting
Run the accounting that generic F&A cannot - policyholder, premium, reinsurance and investment accounting, separate accounts, derivatives, and Lloyd's syndicate support including Funds at Lloyd's and brokerage calculation.
Trust, Risk and Compliance
Embed governance, explainability, model controls and human oversight to scale AI responsibly and meet regulatory expectations.

Purpose-built Solutions, Proven Outcomes

We deliver insurance-specific solutions, powered by AI, that tackle core finance challenges with precision, turning complexity into measurable outcomes.

AI-led Target Operating Model Platform (aTOM)

An AI-led platform that assesses, designs and optimizes future-ready operating models. aTOM helps insurers, reinsurers and brokers define the process, organization, technology, data, control and governance blueprint for scalable finance and actuarial operations.

Insurance Focus Areas
Virtual CoE Design Multi-entity Controllership Reinsurance Finance Actuarial CoE Claims-to-Finance Controls Governance
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Agentic Finance Operations with TRAC ONE-F

An Agentic AI suite that enhances ERP investments across finance functions. It orchestrates work, interprets transaction context, manages exceptions and surfaces insights to improve cash flow, close efficiency, controls and process intelligence. Proprietary accelerators for premium reconciliation, bordereaux processing, claims accounting and IFRS 17 / LDTI compliance reduce cycle times by 30–50%.

Insurance Focus Areas
Agentic AP Order-to-Cash (O2C) Premium and bordereaux reconciliation Collections Close Management Audit-ready Reporting
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Finance Analytics in a Box

Pre-built insurance finance analytics and self-service MI that transform transactional data into decision intelligence. Cash and collections, leakage, commissions, reserving and capital insights are delivered through Power BI, Tableau and Anaplan, enabling finance leaders to make faster, data-driven decisions.

Insurance Focus Areas
Self-serve MI Collections Analytics Leakage and Recovery Expense and Cost-center Reporting Reserving and Capital Dashboards
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Intelligent Actuarial Operations

Through our Actuarial Centre of Excellence, we modernize life and P&C actuarial operations across valuation and capital modelling, pricing and product development, risk, statutory/GAAP/IFRS 17 reporting, insurance analytics, and data visualization. Process reengineering, automation, workflow and performance digitization reduce manual effort, strengthen model governance and accelerate insight.

Insurance Focus Areas
Reserving Pricing Capital & Solvency II IFRS 17 CAT & ILS Analytics Model & Data Modernization
Intelligent Actuarial Operations

Intelligent Actuarial Operations at Scale

15+
actuarial clients across 3 continents
USD 110 Mn
savings through operating model change
35%
productivity improvement across actuarial operations
USD 1.5 Mn
Efficiency generated
3
regulatory regime changes supported, with interactive self-service actuarial reporting

Testimonials

 
 

Leaders in Conversation: Mosaic Insurance

"WNS has risen to this challenge, adapting processes, finding automation opportunities, and consistently enabling our growth."
Krishnan Ethirajan
COO, Mosaic Insurance

Driving Finance Transformation

The WNS team delivered a significant amount of change in a short time, overcoming resistance to transform legacy Finance & Accounting processes. They implemented new systems, documented processes and identified key areas for improvement, leading the team pragmatically toward better ways of working.
Their hands-on approach, including time spent on-site, was crucial in driving progress. The team also drove impactful solutions in Purchase Ledger, gaining vital momentum and acted as a catalyst for change.
I truly enjoyed working with them and look forward to future collaborations.
Finance Project Lead
Global Insurance Broker
 

Awards & Recognition

 
 
Gartner

WNS Named a Leader in the 2025 Gartner® Magic Quadrant™ for Finance & Accounting for the Fourth Consecutive Year

Access Report
ISG

WNS Recognized as a Leader in Finance and Accounting by ISG for the Fourth Consecutive Year

Access Report
Everest

WNS Recognized as a Leader in Finance and Accounting Outsourcing in Everest Group Peak Matrix® Assessment 2025

Access Report
Stevie

2024 Stevie Awards Gold for Emerging Technology – Implementing RPA for Finance Automation

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TIME

TIME World's Best Companies 2023 for Employee Satisfaction, Revenue Growth and Sustainability

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Forbes

Forbes World's Best Employers 2022

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Why Global Insurers Rely on WNS, part of Capgemini

Insurance Finance

20+

Years of Insurance F&A Experience

25+

Insurance Clients Across 3 Continents

150+

CFO Offices Transformed

100+

Locations Supported

10+

Industry-specific F&A Offerings

USD 150 Mn+

Potential Leakages Plugged

USD 1 Bn+

Incremental Cash Flow Opportunities Generated

Insurance F&A Insights

 
 
Agile Target Operating Model (aTOM) for Finance

Agile Target Operating Model (aTOM) for Finance

A Modern Playbook to Craft a Right-fit Target Operating Model for Finance.

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Four Defining CFO Trends of 2026

Four Defining CFO Trends of 2026

Turning Uncertainty into Enterprise Advantage

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Autonomous Accounting

Autonomous Accounting

"With the spotlight on the finance function to lead digital change, CFOs are prioritizing autonomous accounting to garner the efficiencies they need to fuel enterprise-wide transformation."

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Beyond Numbers

Beyond Numbers

"Transforming finance operations is a strategic imperative for today’s CFO, as is amplifying the finance function's impact on business strategy and value creation."

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Build a Future-ready Insurance Finance and Actuarial Function

Modernize finance and actuarial operations, strengthen controls and unlock agentic, insight-led performance across insurance.

Talk to a WNS, part of Capgemini, Insurance Operations Expert