Democratizing Gen AI: A Reality Check for Business Transformation

Five key insights from enterprise leaders on navigating the Gen AI revolution

HFS Research, in partnership with WNS, brings you a series of conversations with business leaders to understand their enthusiasm and concerns as they grapple with the arrival of Gen AI.

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GE Vernova

Claus Rose, Senior Executive & EHS SMO Leader, GE Vernova, shares learnings from Gen AI initiatives and underscores why the technology’s rapid evolution is “an opportunity to learn.”

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Northumbrian Water Group

Nigel Watson, CIO, Northumbrian Water Group, highlights enterprise readiness “must-haves” for the successful adoption of Gen AI and exciting use cases leveraging the groundbreaking technology.

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Wolters Kluwer

Sandeep Sacheti, EVP - Customer Information Management & Operational Excellence, Wolters Kluwer, shares how Gen AI is “elevating the game completely” for them by allowing their customers to extract more value from existing products. He underscores the importance of replacing deep expertise in programming with deep expertise in maximizing the performance of language models for long-term value creation.

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GlaxoSmithKline

Fausto Artico, Global Head - Innovation and Data Science, GlaxoSmithKline, talks about the high level of commitment within GSK to exploring the potential of Gen AI. He also highlights the shift from theoretical discussions to practical applications and real-world integration of Gen AI as the technology matures to unlock tangible business value.

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Takeda Business Solutions

Peter Galik, Head - Innovation, Analytics and Automation, Takeda Business Solutions, shares how the company has transitioned to a phase of exploration and identifying practical use cases for AI. He underlines the importance of ensuring that the adoption of Gen AI aligns with the company's values and benefits its employees.

 

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Generative AI in CXM: Assessing Enterprise Readiness for this Disruptive Transformation

There’s a surge in interest and investments in Generative AI (Gen AI) for business transformation across industries. Gen AI’s transformative impact extends to Customer Experience Management (CXM). While Gen AI presents transformative potential for CXM, companies must overcome challenges to harness its benefits fully.

To gauge enterprise readiness to implement Gen AI within CXM operations, Everest Group surveyed CXM, digital transformation, and innovation leaders from 200 companies across North America, the UK and Europe, and Asia Pacific. WNS has sponsored the report created using the findings of this survey.

Download the report to discover:

  • Current enterprise understanding and perceived potential of various Gen AI applications
  • Key drivers of Gen AI adoption and areas for deployment
  • An implementation roadmap for Gen AI solutions in CXM
  • Enterprise readiness to adopt Gen AI solutions for CXM operations
  • Enterprise awareness, perceived potential, and preparedness within specific industries
DOWNLOAD REPORT

Generative AI in CXM: Assessing Enterprise Readiness for this Disruptive Transformation

There’s a surge in interest and investments in Generative AI (Gen AI) for business transformation across industries. Gen AI’s transformative impact extends to Customer Experience Management (CXM). While Gen AI presents transformative potential for CXM, companies must overcome challenges to harness its benefits fully.

To gauge enterprise readiness to implement Gen AI within CXM operations, Everest Group surveyed CXM, digital transformation, and innovation leaders from 200 companies across North America, the UK and Europe, and Asia Pacific. WNS has sponsored the report created using the findings of this survey.

Download the report to discover:

  • Current enterprise understanding and perceived potential of various Gen AI applications
  • Key drivers of Gen AI adoption and areas for deployment
  • An implementation roadmap for Gen AI solutions in CXM
  • Enterprise readiness to adopt Gen AI solutions for CXM operations
  • Enterprise awareness, perceived potential, and preparedness within specific industries
DOWNLOAD REPORT

In The News

In The News

In The News

Custom Models in Action

Tapping into Unlimited Possibilities

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Medical Summarization

ML models powered by WNS SKENSE integrate with Gen AI and enable healthcare companies to quickly go over medical history and lab results to accurately generate medical summaries, offer diagnoses and identify the relevant medical codes instantaneously.

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Subrogation

An advanced NLP model that is ingested with insurance domain knowledge pinpoints subrogation opportunities and total loss cases with unrivalled accuracy; and Generative AI-powered recommendations offer optimal next-best actions.

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Knowledge Assistant

A next-generation knowledge engine addressing the complexities of the travel domain pairs up with Gen AI to provide instant and tailored responses to customer queries with improved accuracy and efficiency, thus enhancing customer experience.

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Adverse Media Screening

Enhance Customer Due Diligence with a cutting-edge Generative AI powered solution that meticulously scrapes online platforms for credible, customer-relevant news and updates, measures their potential adverse impact, and generates concise, contextualized reports for financial crime and compliance analysis.

 

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Differentiators

WNS-Triange-ai

WNS Triange’s Consulting Framework

WNS Triange (Data, Analytics and AI Practice of WNS) enables organizations to build a robust AI foundation by offering guidance on use cases, strategic planning and best practices for leveraging LLM

Capability-Contextualize-ai

Capability to Contextualize LLM

Contextualizing LLM by integrating them with industry-specific AI / ML models, deploying them in client environments, and leveraging our deep domain knowledge to design efficient prompts for extracting high-quality outputs while being cost-efficient

WNS-Proprietary-ai

WNS Triange’s Proprietary AI / ML Models

Proprietary, industry-specific pre-built AI / ML models ready-for-use with Gen AI

Application-Development-ai

Application Development Capability

Expertise in building analytics applications to operationalize and scale up the models which are tailored for business use cases

WNS-Triange-Gen-ai

WNS Triange’s Gen AI-powered AI / ML Platforms

Plug-and-play industry and function-specific platforms for clients to customize and achieve speed-to-value from their Gen AI journeys

Data-Security-ai

Data Security and Compliance

Built-in safeguards including explainability, data privacy and security for regulatory compliance, bias mitigation and ethical use of AI

Our Partners

logo-appian

Appian helps organizations build apps and workflows rapidly with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. WNS-Vuram is a global trusted partner of Appian with over a decade of strong partnership. It carries the highest number of Appian consultants and delivers intelligent automation and digital transformation for enterprises through customized low-code solutions and services.

logo-automation-anywhere

Automation Anywhere Robotic Process Automation (RPA) is the culmination of over a decade of innovation and experience. It is the most advanced RPA platform specifically designed for the digital enterprise, capable of easily automating any business process that can be automated. Only when organizations combine the task-based automation capabilities with the cognitive technology and embedded analytics unique to the Automation Anywhere RPA platform, are they able to build a Digital Workforce – a business imperative for the digital enterprise.

logo-aws

Cloud computing services from AWS enable organizations to transform into a new business model by turning capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources as and when their business needs them, delivering faster results at a lower cost. AWS provides a highly reliable, scalable and low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries worldwide. WNS is both a software and services partner of AWS.

logo-celonis

Celonis reveals and fixes inefficiencies that businesses can’t see, enabling them to perform at levels they never thought were possible. Powered by its market-leading process mining core, the Celonis Execution Management System provides a full set of platform capabilities for business executives and users to eliminate billions in corporate inefficiencies, provide a better customer experience and reduce carbon emissions. Celonis has thousands of implementations with global customers and is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

logo-evoluteIQ

WNS and EvoluteIQ together are helping organizations orchestrate and transform complex business processes to deliver key business outcomes. WNS’ deep domain knowledge and EvoluteIQ’s industry-first hyperautomation solution drive data-backed digital transformation. WNS’ integrated approach to digital transformation allows for scalable, flexible and reliable operations powered by domain expertise, process intelligence, agile practices and a state-of-art hyperautomation platform.

We can help drive better processes using EvoluteIQ’s integrated RPA, AI / ML, NLP and Intelligent Document Processing capabilities.

logo-google-cloud

Google Cloud accelerates organizations’ ability to digitally transform their businesses with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

logo-jiffy-ai

JIFFY.ai helps businesses build the autonomous enterprises of the future. The no-code composable enterprise platform and HyperApps deliver delightful digital experiences, autonomous decision-making capabilities and enhanced operational efficiencies. Organizations can empower their business and technology teams to innovate using JIFFY.ai.

logo-microsoft

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. We at WNS build and implement solutions and products leveraging the power of the Microsoft Intelligent Cloud to expedite clients' digital transformation and help customers realise the true power of technology and data to unlock business value.

logo-nice

With NICE (Nasdaq: NICE), it’s never been easier for global organizations of all sizes to create extraordinary customer experiences while meeting key business metrics. NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center and beyond. It features the world’s #1 cloud-native customer experience platform CXone. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform and elevate every customer interaction.

logo-ui-path

UiPath (NYSE: PATH) is on a mission to uplevel knowledge work so people can work more creatively, collaboratively and strategically. The AI-powered UiPath Business Automation Platform combines the leading Robotic Process Automation (RPA) solution with a full suite of capabilities to understand, automate and operate end-to-end processes, offering unprecedented time-to-value. For organizations that need to evolve to survive and thrive through increasingly changing times, UiPath is The Foundation of Innovation™.

logo-uniphore

Uniphore is a global conversational Artificial Intelligence (AI) technology company offering a customer service platform powered by AI and automation technologies. The solutions assist in bridging the gap between humans and machines by focusing on conversations, making it possible for every voice and every interaction to be truly heard.

Our Growing Landscape of Generative AI Use Cases

Here’s a glimpse of the wide range of Gen AI use cases we offer, and our portfolio continues to grow with innovative applications across industries and functions.

Vendor-Management

Vendor Management

Communicate with suppliers, answer RFP questions, negotiate terms and provide performance feedback

Contract-Management

Contract Management

Provide insights into contract terms, identify potential risks and opportunities and suggest ways to optimize a contract

Summarization-tech

Summarization of Technical Content

Summarize internal company documentation, customer conversation transcripts, technical reports and product reviews

Gen-AI-powered

Gen AI-powered Chatbot for
Customer Service

Retrieve answers from trusted sources like internal company documentation, knowledge base and historical transactions

Synthetic-Data

Synthetic Data Generation

Paraphrase content to augment social media feeds, conduct customer-specific sentiment analysis models for better performance

Logistics-Operations

Logistics and Operations

Track and trace patterns and trends associated with crucial performance indicators, such as revenue leakages, delivery times and quality issues

Complaints-Management

Complaints Management

Efficiently manage property claims by classifying the claims, mapping them to SOPs for action triggers, and providing customized responses for resolution and loyalty

Cognitive-Research-Assist

Cognitive Research Assist

Improve research quality in information processing industries for faster resolutions and quicker next-best-action

Adverse Media Screening

Adverse Media Screening

Evaluate accurate flagged transactions and customer data from multiple sources to automatically identify risks or confirm suspicious activity in banking, thereby improving true positive detection

Vehicle-Condition-Reporting

Vehicle Condition Reporting

Automate vehicle condition reports, analyze images, data and history, and create virtual showcases for remote incident exploration, accelerating the claims process

Cognitive-Risk-Assistance

Cognitive Risk Assistance

Automate risk assessment, conduct cognitive research, extract relevant details and create appropriate responses in predefined formats

Journal-Entry-Anomaly-Detection

Journal Entry Anomaly Detection

Automate and classify journal requests from unstructured e-mails, generate business rules, perform anomaly checks with high accuracy and efficiency, and eliminate exceptions

Augment Customer Experience Services

Augment Customer Experience Services

Summarize and analyze 100% of call conversations and generate targeted training and feedback to foster personalized conversations for elevated customer satisfaction and quality assurance.

Automated Code Generation

Automate Code Generation

Produce high-quality code recommendations and identify potential coding and security issues to streamline the development process and improve developer productivity

Byte-Size Perspectives: Executive Insights on Generative AI

Keshav Murugesh red-play-btn
Keshav Murugesh

Group CEO

Sanjay Jain red-play-btn
Sanjay Jain

Chief Business Transformation
Officer

Akhilesh Ayer red-play-btn
Akhilesh Ayer

Head, WNS Triange

Adrian McKnight red-play-btn
Adrian McKnight

Chief Digital Officer

Co-create Your Gen AI Journey with Us