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Generative AI in CXM: Assessing Enterprise Readiness for this Disruptive Transformation
With its potential to transform Customer Experience Management (CXM), interest and investment in Gen AI is surging. Read our report to see how CXM, digital transformation and innovation leaders from across 200 companies are overcoming challenges and harnessing its benefits.
Democratizing Gen AI: A Reality Check for Business Transformation
In our market impact report with HFS, we share five key insights from enterprise leaders on navigating the Gen AI revolution – examining its shifting role from enhancing efficiency and productivity towards delivering profitable growth and new value.
Understanding the Future of Enterprise Data & AI
As advanced data, smarter analytics and Gen AI take every industry by story, there are still endless questions and complexities. See how 100 cross-industry leaders are capitalizing on the opportunities, and managing the risks, in our WNS-Corinium Intelligence Global Survey.
ML models integrate with Gen AI to enable healthcare companies to quickly review medical history and lab results, accurately generate medical summaries, offer diagnoses and identify the relevant medical codes instantaneously.
An advanced NLP model that’s ingested with insurance domain knowledge to pinpoint subrogation opportunities and total loss cases with unrivalled accuracy. Meanwhile, Gen AI-powered recommendations recommend optimal next-steps.
A next-gen knowledge engine addressing the complexities of the travel domain pairs up with Gen AI to provide instant, tailored customer responses. All with improved accuracy and efficiency, to enhance experiences.
Enhance customer due diligence with a Gen AI-powered solution that scrapes online platforms for credible, customer-relevant news and updates. It measures potential adverse impacts and generates concise, contextualized reports for financial crime and compliance analysis.
Experience banking like never before with WNS Gen AI Response Interface (GARI), an AI-powered super assistant. GARI transforms complex banking interactions into simple customer-centric solutions leading to superior omnichannel experiences.
Artificial intelligence, real-world applications. Explore our use cases to discover how we bring Gen AI to life across industries and functions.
With Gen AI, you can gain insights into contract terms, identify potential risks and opportunities, and easily see ways to optimize a contract.
Use Gen AI to communicate with suppliers, answer RFPs, negotiate terms and provide feedback.
Quickly and easily summarize internal documents, customer conversations, reports and reviews.
Gen AI-powered chatbots can quickly retrieve answers from trusted sources, like internal documents, knowledge bases and past transactions.
Free up team members and use Gen AI to paraphrase content for social media. Or to conduct customer sentiment analysis for better performance.
Track patterns in revenue leakages, delivery times and quality issues.
Classify claims, map to SOPs and provide responses to better equip teams – and ensure fast resolution for customers.
Improve research quality for faster resolutions and clear next-steps.
Evaluate flagged transactions and customer data from multiple sources to automatically identify risks.
Analyze images, data and history, automate reports and create virtual simulations to expedite claims processing.
Automate risk assessments, conduct research, extract details and generate appropriate responses.
Classify journal requests, generate rules and perform anomaly checks – all with high accuracy and efficiency.
Summarize and analyze conversations, and generate training and feedback to elevate experiences.
Produce code and identify possible issues to improve quality and developer productivity.
Domain expertise meets boundary-breaking solutions.
Appian helps organizations build apps and workflows rapidly with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world's largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. WNS-Vuram is a global trusted partner of Appian with over a decade of strong partnership. It carries the highest number of Appian consultants and delivers intelligent automation and digital transformation for enterprises through customized low-code solutions and services.
Automation Anywhere Robotic Process Automation (RPA) is the culmination of over a decade of innovation and experience. It is the most advanced RPA platform specifically designed for the digital enterprise, capable of easily automating any business process that can be automated. Only when organizations combine the task-based automation capabilities with the cognitive technology and embedded analytics unique to the Automation Anywhere RPA platform, are they able to build a Digital Workforce - a business imperative for the digital enterprise.
Cloud computing services from AWS enable organizations to transform into a new business model by turning capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources as and when their business needs them, delivering faster results at a lower cost. AWS provides a highly reliable, scalable and low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries worldwide. WNS is both a software and services partner of AWS.
BlackLine develops cloud-based services designed to automate and control the entire financial close process. It automates and controls critical accounting processes. It helps companies move to modern accounting by unifying their data and processes, automating repetitive work and driving accountability through visibility. It helps companies manage risk, optimize processes and focus on strategic work while at the same time addressing bottlenecks to free up capacity, strengthen controls and deliver measurable results.
Chain.io connects logistics companies across the global supply chain to increase revenue, cut costs and elevate supply chain visibility. Our partnership with domain intelligence creates seamless integrations with customers, vendors, partners and internal systems.
Emagia delivers innovative AI-powered order-to-cash solutions that enable businesses to run high-performance receivables and treasury processes. It helps organizations get a single global view of all receivables and drives significantly improved efficiency in credit, collections and cash application processes. Its digital finance assistant, Gia, assists finance executives and staff in amplifying their productivity and strategic value. Emagia solutions have been deployed in 70 countries in over 25 different languages and have processed several billions of accounts receivables. Emagia has helped many companies achieve world-class digital transformation efficiency, resulting in substantial improvements.
WNS and EvoluteIQ together are helping organizations orchestrate and transform complex business processes to deliver key business outcomes. WNS' deep domain knowledge and EvoluteIQ's industry-first hyperautomation solution drive data-backed digital transformation. WNS' integrated approach to digital transformation allows for scalable, flexible and reliable operations powered by domain expertise, process intelligence, agile practices and a state-of-art hyperautomation platform. We can help drive better processes using EvoluteIQ's integrated RPA, AI/ML, NLP and Intelligent Document Processing capabilities.
Google Cloud accelerates organizations' ability to digitally transform their businesses with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
JIFFY.ai helps businesses build the autonomous enterprises of the future. The no-code composable enterprise platform and HyperApps deliver delightful digital experiences, autonomous decision-making capabilities and enhanced operational efficiencies. Organizations can empower their business and technology teams to innovate using JIFFY.ai.
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. We at WNS build and implement solutions and products leveraging the power of the Microsoft Intelligent Cloud to expedite clients' digital transformation and help customers realize the true power of technology and data to unlock business value.
With NICE (Nasdaq: NICE), it's never been easier for global organizations of all sizes to create extraordinary customer experiences while meeting key business metrics. NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center and beyond. It features the world's #1 cloud-native customer experience platform CXone. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform and elevate every customer interaction.
RightIndem offers a digital self-service claims platform for insurers, third-party administrators (TPAs) and brokers to transform the claims journey. It provides a single solution that addresses 80 percent of a client's requirements.
Sapiens International Corporation empowers insurers to succeed in an evolving industry. The company offers digital insurance software platforms, solutions, and services for property and casualty, life, pension and annuity, reinsurance, financial and compliance, workers' compensation and financial markets. With more than 35 years of experience delivering to over 500 organizations globally, Sapiens has a proven ability to satisfy customers' core, data and digital requirements. Our portfolio features policy administration, billing and claims; underwriting, illustration and electronic application; reinsurance; and decision management software.
Sequel is a leading insurance and reinsurance software specialist, delivering powerful, modern solutions across the market for over 25 years. We are known for our first-to-market innovations, industry expertise and track record of delivering successful transformation programmes on time and on budget. Sequel offers a low-code, API-integrated software suite that provides full end-to-end management of all insurance and reinsurance businesses. As a result, our clients are able to take control, grow and better manage their businesses through greater efficiency, flexibility and data governance. Our customers are underwriters, brokers and MGAs within the Lloyd's, companies, and international insurance/reinsurance sectors. Sequel is a part of the Verisk Group.
SS&C Blue Prism allows organizations to deliver transformational business value via its intelligent automation platform. SS&C Blue Prism makes products with one aim in mind - to improve experiences for people. By connecting people and digital workers, organizations can use the right resource every time, for the best customer and business outcomes. The company supplies enterprise-wide software that provides full control and governance and allows businesses to react quickly to continuous change.
UiPath (NYSE: PATH) is on a mission to uplevel knowledge work so people can work more creatively, collaboratively, and strategically. The AI-powered UiPath Business Automation Platform combines the leading Robotic Process Automation (RPA) solution with a full suite of capabilities to understand, automate, and operate end-to-end processes, offering unprecedented time-to-value. For organizations that need to evolve to survive and thrive through increasingly changing times, UiPath is The Foundation of Innovation™.
Uniphore is a global conversational Artificial Intelligence (AI) technology company offering a customer service platform powered by AI and automation technologies. The solutions assist in bridging the gap between humans and machines by focusing on conversations, making it possible for every voice and every interaction to be truly heard.
Verisk Specialty Business Solutions (formerly Sequel) has been a leading industry software specialist for over 25 years, delivering impactful solutions that provide end-to-end management of all insurance and reinsurance businesses. As part of a global organization that is driven by innovation and has leading experts in their field, we have a strong track record for delivering successful transformation programmes for underwriters, brokers, and MGAs within the Lloyd’s, companies and international insurance/reinsurance sectors. As Verisk Speciality Business Solutions, we continue to invest heavily in product evolution, working closely with our clients on a growing range of class-leading, end-to-end solutions within the product range.
Zoho is THE operating system for business – a single cloud platform with all the applications needed to run a business entirely from the cloud. Businesses can acquire and manage customers using Zoho’s marketing, sales and customer support applications – Campaigns, CRM and Desk – and then empower employees to create, store and distribute content on the cloud with Zoho’s productivity and collaboration applications – Office, Mail and Docs. Additionally, businesses can run their own operations on Zoho’s finance and human resources applications – Books, People and Recruit. More than 80 million users around the world, across hundreds of thousands of companies, rely on Zoho every day to run their businesses – including Zoho itself.
Fresh perspectives on Gen AI.
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