• 100 Mn+Annual CX Transactions Managed

  • 15%+Improvement in
    Customer Experience

  • 30%Reduction in
    Cost of Ownership

  • 20% Incremental Yield
    Per Customer

  • 3-5x Payback on
    Digital Solutions

Leverage a Holistic Toolkit of Powerful, Next-gen CX Solutions

The EXPIRIUS model encompasses powerful point solutions that have been designed to meet the specific CX demands of businesses. Powering these solutions are our core enablers of domain, CX consulting, Centers of Excellence (COEs) and innovative outcome-based engagement models.

  • WNS EXPIRIUS

    WNS EXPIRIUSSM

    A digital CX solution powered by the combination of domain, human assistance, AI and analytics

  • WNS Open Talent

    WNS Open Talent

    An on-demand domain talent ecosystem that leverages digital to create a collaborative workplace

case studie

Case Study

Customer Experience Service

Digital Native Company Improves Customer Engagement & Maximizes Revenue with Predictive Analytics

Get in Touch with
Our CX Experts

Click here

Ruchir Mahajan

Corporate SVP,
Global CX Leader - Travel,
Shipping & Logistics

Karandeep Ahluwalia

Corporate SVP,
Global CX Leader – Capability & Strategy

Jagatbir Saluja

Corporate SVP,
Global CX Leader - Retail & Consumer Packaged Goods, Hi-Tech, Banking & Financial Services

Gaurav Kharbanda

Corporate VP,
Global CX Leader - Energy & Utilities, Telecom

Our Leaders for CX

leader

Jitender Mohan

Head, Customer Experience Service

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leader

Aniket Godbole

Corporate VP, Sales, Customer Experience Service (North America & APAC)

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Our Leaders for CX

  • Aniket Godbole

    Corporate VP, Sales, Customer Experience Service (North America & APAC)

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Success Stories

Customer Experience

Global Sales Promotions Company, Insyt, Transforms CX with Cloud & Intelligent Automation

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Customer Experience

Predictive Analytics Drives Intelligent Customer Engagement and Revenue Maximization

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Analytics

Analytics Center of Excellence Provides Total Gas & Power Better Insights to Enhance Customer Experience

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Customer Experience

Virgin Atlantic, UK, Navigates Turbulence Deftly With RPA-led Digital Transformation

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Customer Experience

Intelligent Digital Strategy Amps Up Customer & Business Value

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Customer Experience

Intelligent Operating Model Helps Streamline Premium Content & Enhance Customer Experience

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Revenue

A Leading Global Airline Improves Revenue by 15 Percent with WNS’ Sales Center of Excellence

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Customer Relationship Management

Generating USD 350 Million in Total Contract Value over a Decade for an Air Traffic Communications Specialist

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Finance and Accounting

A Leading Utility Reduces Customer Complaints by 80 Percent; Drives Down Operational Costs

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Customer Engagement

A Leading Global Hotel Chain Augments Revenue by USD 6 Million with WNS' Sales Center of Excellence

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Awards & Recognitions

recogintion

A ‘Leader’ in the IDC MarketScape for Worldwide Digital Customer Care Services 2021-22

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A ‘Leader’ in the IDC MarketScape for Worldwide Digital Customer Care Services 2021-2022 Vendor Assessment (Doc # US47203921, December 2021)

awards

Stevie Sales and Customer Service Awards 2021 in 4 categories in Q4 FY 2021: COVID-19 response, Customer Service Team of the Year, Customer Service Department of the Year and Customer Service Management Team of the Year for WNS EXPIRIUS

awards

The hire-to-retire model, showcasing a 360-degree approach to personal and professional growth, secured the Customer Service Department of the Year Bronze Stevies award in Q2 FY 2021

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A “Leader” in NelsonHall’s NEAT for Social Media Customer Experience (“CX”) 2021

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'Market Leader' in ISG's Provider LensTM Digital Insurance BPO Services US 2020

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A “Major Contender” in Everest Group’s Customer Experience Management – Service Provider Landscape with Services PEAK Matrix® Assessment 2020

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A “Leader” in NelsonHall’s NEAT for Cognitive Customer Experience Services 2020

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A "Major Contender" in Everest Group's Contact Center Service Provider Landscape with Services PEAK Matrix Assessment 2020

awards

WNS Wins Six Stevies at the 2020 International Business Awards

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# 1 in Voice of Customer in HFS' Front Office Customer Engagement Operation Services 2019

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A “Major Contender” in Everest Group’s Contact Center – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

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# 1 Service Provider in Travel, Hospitality & Logistics in HFS' 2019 Top 10 Report

 

Testimonials

"Chris Knop - Sr. Director, Operations Management, Scott Gardner - Senior Manager, CPCE and Oscar Leung - Service Executive share kind words for WNS that are both motivating and inspiring."

Encouraging Messages by the Expedia Partner Solutions Team

"Sayuri Kawamura - Customer Ops Manager, CPCE APAC, Ana Marchioni - Senior Manager Operations, CPCE, Latin America and Nelia Legayada - Customer Ops Manager, CPCE from Expedia Partner Solutions team talk about navigating the COVID-19 crisis supported by the partnership with WNS that’s driven by a shared passion for client-centricity."

Motivating words by our partners at Expedia Partner Solutions Team

"Nawon Sohn - Customer Support Manager, APAC, Amanda C. - Customer Operations Manager EMEA, CPCE, Viktorija G. - Daily Operations Specialist, Barbara O. - Daily Operations Specialist and Aoi Kurita - Customer Support Manager, APAC share words of encouragement. Thank you to the entire WNS family."

Inspiring Messages by our partners at Expedia Partner Solutions Team

“Your ability to pivot quickly as soon as COVID took off was instrumental in making sure that we looked after our customers throughout this period.”

Aaron Fadelli, Area Sales Manager – Contact Centre, Flight Centre

"WNS EXPIRIUSSM has truly been a game-changer in helping us implement a customer-centric solution powered by an omni-channel cloud platform with support across multiple languages. We were able to reach the desired levels of business continuity and on-demand flexibility to support our dynamic campaign needs with minimal lead time. The transition to work-from-home was seamless without any disruption in services."

Katherine Caswell, Managing Director, Insyt

"We have really appreciated the partnership approach, the ability to flex and adapt as we’ve learned. We have adjusted and collectively worked very closely on a model that we believe derives the best benefit for our customers and us as an organisation. It has been a real collaboration, a real willingness to invest on both parts, and adapt the model. Our relationship goes beyond our contractual agreement, in fact, we have not referred back to the contract, and our approach has been more of a joint venture with a willingness to adapt our business and operating models to drive the best performance. It feels like WNS has learned our business, and we have worked together to drive a successful partnership. As a result, we have seen improved levels of performance and efficiency, and we have been able to move quicker to market on certain things."

Robert Kerr, Customer Service Director, Total Gas & Power, U.K.

"Client commitment from WNS in this crisis has been amazing. Manila has been shut down and they have already implemented "Work-from-Home" program for our call center last week – way ahead of the game. They have the largest portfolio of Travel industry contact centers all around the world and have been doing an amazing job during the crisis to support travelers and keep the travel ecosystem breathing."

Yatin Patel, Co-founder & CEO, Reservations.com

"We have seen great success with WNS’ Sales COE framework, increasing our revenue in this area by 166% from time of implementation. This is a fantastic value added service that WNS has provided, as it has not only increased our acquisition and revenue numbers but has also improved the quality of conversations with our customers."

Matthew Sabin, Customer Experience & Call Centre Relationship Manager, ARE Media

"Thank you for everything you have been doing for Avon."

Robert Smith, Head, Contact Center Operations, Avon

"You guys have been fantastic in supporting EnergyAustralia."

Steve Corden, Outsource Operations Leader, EnergyAustralia

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