"Chris Knop - Sr. Director, Operations Management, Scott Gardner - Senior Manager, CPCE and Oscar Leung - Service Executive share kind words for WNS that are both motivating and inspiring."
"Sayuri Kawamura - Customer Ops Manager, CPCE APAC, Ana Marchioni - Senior Manager Operations, CPCE, Latin America and Nelia Legayada - Customer Ops Manager, CPCE from Expedia Partner Solutions team talk about navigating the COVID-19 crisis supported by the partnership with WNS that’s driven by a shared passion for client-centricity."
"Nawon Sohn - Customer Support Manager, APAC, Amanda C. - Customer Operations Manager EMEA, CPCE, Viktorija G. - Daily Operations Specialist, Barbara O. - Daily Operations Specialist and Aoi Kurita - Customer Support Manager, APAC share words of encouragement. Thank you to the entire WNS family."
“Your ability to pivot quickly as soon as COVID took off was instrumental in making sure that we looked after our customers throughout this period.”
"WNS EXPIRIUSSM has truly been a game-changer in helping us implement a customer-centric solution powered by an omni-channel cloud platform with support across multiple languages. We were able to reach the desired levels of business continuity and on-demand flexibility to support our dynamic campaign needs with minimal lead time. The transition to work-from-home was seamless without any disruption in services."
"We have really appreciated the partnership approach, the ability to flex and adapt as we’ve learned. We have adjusted and collectively worked very closely on a model that we believe derives the best benefit for our customers and us as an organisation. It has been a real collaboration, a real willingness to invest on both parts, and adapt the model. Our relationship goes beyond our contractual agreement, in fact, we have not referred back to the contract, and our approach has been more of a joint venture with a willingness to adapt our business and operating models to drive the best performance. It feels like WNS has learned our business, and we have worked together to drive a successful partnership. As a result, we have seen improved levels of performance and efficiency, and we have been able to move quicker to market on certain things."
"Client commitment from WNS in this crisis has been amazing. Manila has been shut down and they have already implemented "Work-from-Home" program for our call center last week – way ahead of the game. They have the largest portfolio of Travel industry contact centers all around the world and have been doing an amazing job during the crisis to support travelers and keep the travel ecosystem breathing."
"We have seen great success with WNS’ Sales COE framework, increasing our revenue in this area by 166% from time of implementation. This is a fantastic value added service that WNS has provided, as it has not only increased our acquisition and revenue numbers but has also improved the quality of conversations with our customers."