Enabling People to Outperform | ESG

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WNS’ sustainability strategy is seamlessly woven into the fabric of our operations; and at the core of this strategy are our people at WNS.

Our employees are central to this effort, and their innovation, passion, integrity and commitment are the driving force behind our initiatives. Digital transformation, underpinned by human insight, is also a key enabler of our sustainability ambitions.

Belongingness

Belongingness is central to our commitment to fostering an inclusive workplace. By prioritizing a culture of belonging and inclusion, we enhance our organizational resilience and contribute to a more inclusive and sustainable future. Our initiatives are designed to ensure that every individual feels safe, heard and respected. We recognize that building an inclusive culture is a collective effort and are committed to making progress every step of the way.

To translate our goals into action, we have created six towers that drive impactful outcomes in the areas of Inclusive Hiring, Accessible Infrastructure and Programs, Inclusive Policies, Respect, Women in Tech and Geo-specific initiatives. We have set clear goals and accountability measures to track our progress. Moving forward, we will continue to focus on deepening our impact through targeted initiatives, expanding partnerships, providing ongoing training and enhancing our policies to support an inclusive environment.

Please see Belongingness at WNS | Fostering a Diverse & Inclusive Culture for more details.

Talent and Skill Management

We are dedicated to nurturing talent and preparing our teams for the future. By aligning our talent acquisition, development programs and performance management initiatives with organizational objectives, we focus on continuous talent and skill development, ensuring that our workforce is aligned with WNS’ business goals.

Our strategy is to build future capabilities by upskilling our current workforce to stay ahead of industry trends. We have proactively introduced programs to upskill employees in future-relevant areas such as RPA, Artificial Intelligence and Machine Learning. Guided by the WNS AI Council and WNS Board of Studies, these initiatives are aligned with business needs and designed to meet emerging skill demands across the organization.

We collaborate with top-tier consulting firms and academic institutions like Cornell University, Harvard Business School and Carnegie Mellon University. These partnerships help us stay at the forefront of best practices in talent management, while our curated development programs empower our teams to grow and thrive in an ever-evolving environment.

WNS Sports:

At WNS, we champion fair and unbiased opportunities for sports talent across hierarchies, verticals, processes and locations in both inter-corporate and internal tournaments. This commitment boosts employee health and engagement while encouraging widespread participation in sports and recreation. As a result, our teams consistently excel at various tournaments and championships across key disciplines. This initiative fuels a vibrant sports culture company-wide, driving mass participation and fostering team spirit at every level.