The pandemic has left an indelible impact on the travel industry, bringing new challenges and opportunities. While the situation remains fluid, they face constantly changing traveler priorities and behaviors, rules and regulations. For instance, they must manage chaotic surges in bookings and cancellations as restrictions get lifted or (re) imposed. Travel brands that are agile in responding to this velocity of change will assume pole position and capture market share.
WNS understands that managing volume increases will be an integral part of service delivery in the new context. We are well-equipped to handle such situations, given our experience in managing global travel clients for 20+ years.
WNS Volume Surge Solution ensures business as usual irrespective of volume fluctuations. Powered by our digitally enabled Open Talent and Forecasting Framework, it allows travel companies to nimbly match volume spikes with on-demand travel domain experts to better manage variability in business volumes.
A digitally integrated operating model to manage volume surge
Powered by the trifecta of the open workforce, open workflow, and open workspace
A dedicated team of workforce management professionals to address resource demand
WNS’ ability to quickly scale resources aligned to client’s requirements, enabled by digital accelerators, has driven multiple benefits including: