At WNS, we focus on leveraging the combined power of our domain knowledge, data-to-insights prowess and digital capabilities to build innovative solutions for our clients. Through such offerings, we enable our clients to translate their intent into reality as we partner with them on their journey to achieve sustainable growth and drive greater value to their end customers.

Team communicating with client

Digital Innovationis in our DNA. We integrate our domain expertise with data-to-insights and hyperautomation capabilities to make a sustainable impact on our client’s business. These include industry-specific platform-based solutions, intelligent automation, AI / ML driven technologies, Cloud SaaS / PaaS applications, and intelligent business process and workflow solutions.

We co-created a scalable and flexible cloud contact center solution to provide uninterrupted end-customer support across diverse industries for a global sales promotions company. Enabled by WNS EXPIRIUS (our proprietary digital customer experience platform that integrates human-assisted design and domain expertise with AI-driven conversational insights), the client could sustainably achieve its desired levels of business continuity and on-demand flexibility with minimal lead time.

Women working on client project

We build deep and collaborative relationships with client stakeholders to deliver outcomes aligned to their business goals of creating a sustainable future.

We enabled a manufacturing company to successfully move the needle to digital finance. With our industry-first Quote-to-Sustain (QtS) solution, backed by automation, AI and analytics, we co-created an agile and scalable finance function to support the manufacturing company’s growth, improve compliance and margins, and minimize risks.

WNS Triange, our analytics practice, powers business growth and innovation by enabling businesses to define the right data, analytics and AI strategy. At any stage of the data and analytics journey, WNS Triange can be plugged in to co-create solutions and deliver outcomes that create a sustainable path to growth and innovation.

WNS Triange partnered with a global beverage company to uncover USD 10-15 Mn worth of opportunities annually and triple its speed to insights and action. We enabled the client to identify emerging trends through platform-based solutions, tracking them and placing profitable bets early on.

Team working to deliver client project

WNS Co-creation Labs are creatively curated digital spaces consisting of design artefacts, insights and stories, underpinned by cutting-edge technologies. This enables real-time collaboration to deliver solutions that are customized to the markets, strategies and competitive challenges of our clients.

We worked with a leading global airline to re-model and transform its service-led customer contact center into a strategic and revenue-earning extension of its sales operations through our proprietary Sales Center of Excellence (CoE) framework. This enabled the airline’s agents to cross-sell bundled products and earn higher incentives while increasing the revenue generated per transaction for the company.

6 Stevie

International Business Awards 2021

Financial Management Solution (Gold Award)

Achievement in Finance (Bronze Award)

Financial Management Solution (Bronze Award)

Artificial Intelligence / Machine Learning Solution (Bronze Award)

Business or Competitive Intelligence Solution (Bronze Award)


as a LEADER in:

ISG Provider Lens™ Insurance Services 2021 Quadrant Report for US in P&C, L&R and TPA and for Australia in P&C

NelsonHall’s NEAT for Life, Annuities & Pension: Operational Transformation 2021 and Commercial Property & Casualty Operations Transformation 2022

ISG’s Provider Lens™ Procurement BPO and Transformation Services 2022

ISG Provider Lens™ Digital Finance & Accounting (F&A) Outsourcing Services 2021 Global Report across Procure-to-Pay (P2P), Order-to-Cash (O2C) and Record-to-Report (R2R)

IDC MarketScape for Worldwide Digital Customer Care Services 2021-2022 Vendor Assessment (Doc # US47203921, December 2021)

ISG Provider Lens™ Intelligent Automation - Solutions & Services 2021 Quadrant report for U.S

ISG’s Provider Lens™ Procurement BPO and Transformation Services 2022 Global Report

NelsonHall’s NEAT for Healthcare Commercial Payer BPS 2021