Message from the Group CEO

Message from the Group CEO

At WNS, ESG is a shared belief, responsibility and commitment. We are focused on the twin goals of creating sustainable outcomes that drive value and fuel growth while strengthening our environment and societies. Powered by the ethos of collaborative intelligence and strength, WNS' ESG strategies are focused on:

  • Mitigating climate risks by moving towards Carbon Net-Zero

  • Enabling our clients to balance purpose and performance through digital-led innovative offerings

  • Building the skills of tomorrow by providing an equitable and opportunity-led work environment

  • Contributing towards building an inclusive society by providing education for the marginalized children and youth

  • Creating the highest standards for Ethics, Integrity and Compliance to drive value and trust in every stakeholder (investors / shareholders) engagement

We believe in co-creating value through deep partnerships with all our stakeholders – employees, clients, partners and the members of the community in which we operate. This is the powerful ethos of our ESG agenda as we combine our domain knowledge, operational excellence, digital skills, advanced analytics, and geographical footprint with our stakeholders' experiences and perspectives. It is a commitment that drives our resolve as corporate citizens to jointly create tomorrows that will be consistently better than today.

ceo-img

Keshav R. Murugesh

Group Chief Executive Officer

WATCH OUR CEO SPEAK ON WNS' ESG PRACTICE

Forward Together for a Responsible Future

An inclusive ecosystem of people, planet and value

Every day, each one of our 55,000+ employees, 400+ clients and innumerable community partners come together to expand the arc of sustainable living. The result of this collaboration is a 360-degree ESG agenda to drive maximum impact for communities and our environment.

We leverage our strengths - domain and digital capabilities, analytics, operational excellence and global reach - in close collaboration with all our stakeholders to co-create economic resilience, minimize inequalities, improve healthcare, build better infrastructure, and more.

Our method to deliver on the ESG promise is unique. It is co-created by people – our talent, clients, partners and others in the ecosystem that we operate in. Together, we forge ahead with purpose and commitment to achieve continuous improvements across our ESG goals.

At WNS, we are not limited in disclosures through transparency but extend to absolute accountability by aligning to industry standards / frameworks like Sustainability Accounting Standards Board (SASB), UN Global Compact (UNGC), Global Reporting Initiative (GRI), and United Nations Sustainable Development Goals (SDGs). We will continue to commit to best-in-class disclosures in sustainability that solidify and strengthen our ESG journey.

Environment

There is only ONE Planet Earth

As our organization grows, the importance of reducing our environmental footprint and dependence on natural resources must accelerate. Therefore, we are committed to strengthening the alignment of our environmental management system with a carbon reduction approach and moving toward becoming a Net Zero business.

We manage our environmental performance to improve energy efficiency, reduce waste and water consumption, and minimize greenhouse gas (GHG) emissions.

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Social

Collective success is created through partnerships

We are committed to making a positive impact on the lives of our people, our clients and the community around us.

We enable our employees’ personal and professional development through a safe, inclusive and opportunity-led environment, and empower them to expand their strengths, stay relevant for current success and future growth, and boldly explore their interests and aspirations.

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Our corporate social responsibility (CSR) arm, WNS Cares Foundation (WCF), strives to build an equitable society through a broad spectrum of sustainable initiatives on quality learning (a major SDG goal), driven by our three core pillars of Educate, Empower and Enrich.

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Governance

Responsibility drives trust and reputation

We bring an integrated approach to stakeholder trust and reputation, and fiduciary responsibilities. Compliance, governance and ethics are non-negotiable components of our ESG framework. We firmly believe in delivering value to our stakeholders in an ethical manner – with the right actions executed the right way. Stakeholder trust is a key driver of our success and we meticulously comply with all relevant laws and regulations through a number of policies, mechanisms and frameworks. We maintain transparency in our disclosures and communication.

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Delivering Value to Our Clients

We understand our clients' commitment to embedding ESG as a core business value. We are their partners in co-creating social impact-driven business models that consciously balance purpose and profit. We enable them to translate their intent to reality with constantly evolving solutions, services and products. We align our people, processes and delivery networks with our clients' goals and help them achieve value beyond cost and productivity through purposeful outcomes for their stakeholders.

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A Sneak Peek Into Our Sustainability
Highlights for FY 21-22

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read fy22 report

To read the FY21 Report, click here.

Meet the Team

Sanjay Puria

Chief Financial Officer

Gopi Krishnan

General Counsel

David Mackey

EVP, Finance & Head of Investor Relations

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NelsonHall’s NEAT for Healthcare Commercial Payer BPS 2021

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Everest Group’s P&C Insurance – Service Provider Landscape with Services PEAK Matrix™ Assessment 2021

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WNS Included in 2023, 2022 and 2021 Bloomberg Gender-Equality Index

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WNS Named to Forbes’ 2022 List of World’s Best Employers

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Stevie Sales and Customer Service Awards 2022 for Customer Service Training Team of the Year

Stevie Awards

Stevie International Business Awards 2021 for Financial Management Solution

Stevie Awards

Economic Times Best Workplaces for Women 2021

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Golden Peacock Global Corporate Social Responsibility Award 2021

Institute of Directors (IOD)

Golden Peacock Business Excellence Award 2021

Institute of Directors (IOD)

National Energy Conservation Award 2021

Ministry of Power, Govt. of India

SSON Impact Award North America 2021 for Creative Talent Management

Shared Services and Outsourcing Network

IDG’s CIO 100 Hybrid Workplace Pioneer Award 2021

CIO 100 Symposium and Awards

DSCI Excellence Award for Industry Leaders for Security Leader of the Year

DSCI Excellence Awards 2021

KelpHR PoSH Awards® 2021 for 25 Safest Workplaces in India

KelpHR PoSH Awards® 2021

SSON Impact Award North America 2022 for Business Resiliency Impact

Shared Services and Outsourcing Network

WNS China named 2021 Best Employer in Northeast China

Liepin

Brandon Hall Human Capital Management Excellence Awards for Best Strategy for a Corporate Learning University

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Brandon Hall Human Capital Management Excellence Awards for Best Learning Program Supporting a Change Transformation Business Strategy

Brandon Hall

SSON Impact Award North America 2022 for Service provider of the Year

Shared Services and Outsourcing Network

Leader
Award
Recognition
Silver Award
Gold Award
Runner Up

ISG Provider Lens™ Insurance Services 2021 Quadrant Report for U.S. in P&C, L&R and L&R TPA and in Australia for P&C

Information Services Group (ISG)

NelsonHall’s NEAT for Life, Annuities & Pensions Operational Transformation 2021, Commercial Property & Casualty Operations Transformation 2022, and Digital Banking 2022

NelsonHall

ISG Provider Lens™ Utilities Services and Solutions North America Quadrant Report 2021 in Intelligent BPM and Digital Transformation midmarket sector

Information Services Group (ISG)

ISG Provider Lens™ Digital Finance & Accounting (F&A) Outsourcing Services 2021 Global Report across Procure-to-Pay (P2P), Order-to-Cash (O2C) and Record-to-Report (R2R)

Information Services Group (ISG)

IDC MarketScape for Worldwide Digital Customer Care Services 2021-2022 Vendor Assessment (Doc # US47203921, December 2021)

IDC

ISG Provider Lens™ Intelligent Automation - Solutions & Services 2021 Quadrant report for U.S.

Information Services Group (ISG)

ISG’s Provider Lens™ Procurement BPO and Transformation Services 2022 Global Report

Information Services Group (ISG)

NelsonHall’s NEAT for Healthcare Commercial Payer BPS 2021

NelsonHall

Everest Group’s P&C Insurance – Service Provider Landscape with Services PEAK Matrix™ Assessment 2021

Everest

WNS Included in 2023, 2022 and 2021 Bloomberg Gender-Equality Index

Bloomberg

WNS Named to Forbes’ 2022 List of World’s Best Employers

Forbes

Economic Times Best Workplaces for Women 2021

Economic Times

Golden Peacock Global Corporate Social Responsibility Award 2021

Institute of Directors (IOD)

Golden Peacock Business Excellence Award 2021

Institute of Directors (IOD)

National Energy Conservation Award 2021

Ministry of Power, Govt. of India

SSON Impact Award North America 2021 for Creative Talent Management

Shared Services and Outsourcing Network

IDG’s CIO 100 Hybrid Workplace Pioneer Award 2021

CIO 100 Symposium and Awards

DSCI Excellence Award for Industry Leaders for Security Leader of the Year

DSCI Excellence Awards 2021

KelpHR PoSH Awards® 2021 for 25 Safest Workplaces in India

KelpHR PoSH Awards® 2021

Brandon Hall Human Capital Management Excellence Awards for Best Strategy for a Corporate Learning University

Brandon Hall

Brandon Hall Human Capital Management Excellence Awards for Best Learning Program Supporting a Change Transformation Business Strategy

Brandon Hall

Stevie International Business Awards 2021 for Financial Management Solution

Stevie Awards

Stevie Sales and Customer Service Awards 2022 for Customer Service Training Team of the Year

Stevie Awards

SSON Impact Award North America 2022 for Business Resiliency Impact

Shared Services and Outsourcing Network

SSON Impact Award North America 2022 for Service provider of the Year

Shared Services and Outsourcing Network

WNS China named 2021 Best Employer in Northeast China

Liepin

Leader
Award
Recognition
Silver Award
Gold Award
Runner Up

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