Message from the Group CEO

Message from the Group CEO

At WNS, ESG is a shared belief, responsibility and commitment. We are focused on the twin goals of creating sustainable outcomes that drive value and fuel growth while strengthening our environment and societies. Powered by the ethos of collaborative intelligence and strength, WNS' ESG strategies are focused on:

  • Mitigating climate risks by moving towards Carbon Net-Zero
  • Enabling our clients to balance purpose and performance through digital-led innovative offerings
  • Building the skills of tomorrow by providing an equitable and opportunity-led work environment
  • Contributing towards building an inclusive society by providing education for the marginalized children and youth
  • Creating the highest standards for Ethics, Integrity and Compliance to drive value and trust in every stakeholder (investors / shareholders) engagement

We believe in co-creating value through deep partnerships with all our stakeholders – employees, clients, partners and the members of the community in which we operate. This is the powerful ethos of our ESG agenda as we combine our domain knowledge, operational excellence, digital skills, advanced analytics, and geographical footprint with our stakeholders' experiences and perspectives. It is a commitment that drives our resolve as corporate citizens to jointly create tomorrows that will be consistently better than today.

ceo-img

Keshav R. Murugesh

Group Chief Executive Officer

watch our ceo speak on wns' esg practice

Forward Together for a Responsible Future

An inclusive ecosystem of people, planet and value

Every day, each one of our 60,000+ employees, 600+ clients and innumerable community partners come together to expand the arc of sustainable living. The result of this collaboration is a 360-degree ESG agenda to drive maximum impact for communities and our environment.

We leverage our strengths - domain and digital capabilities, analytics, operational excellence and global reach - in close collaboration with all our stakeholders to co-create economic resilience, minimize inequalities, improve healthcare, build better infrastructure, and more.

Our method to deliver on the ESG promise is unique. It is co-created by people – our talent, clients, partners and others in the ecosystem that we operate in. Together, we forge ahead with purpose and commitment to achieve continuous improvements across our ESG goals. To further enable us to achieve our sustainability objectives, we link a portion of our executive compensation to sustainability performance.

At WNS, we are not limited in disclosures through transparency but extend to absolute accountability by aligning to industry standards / frameworks like Sustainability Accounting Standards Board (SASB), UN Global Compact (UNGC), Global Reporting Initiative (GRI), and United Nations Sustainable Development Goals (SDGs). We will continue to commit to best-in-class disclosures in sustainability that solidify and strengthen our ESG journey.

Environment

There is only ONE Planet Earth

As our organization grows, the importance of reducing our environmental footprint and dependence on natural resources must accelerate. Therefore, we are committed to strengthening the alignment of our environmental management system with a carbon reduction approach and moving toward becoming a Net Zero business.

We manage our environmental performance to improve energy efficiency, reduce waste and water consumption, and minimize greenhouse gas (GHG) emissions.

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Hands Showing Unity

Social

Collective success is created through partnerships

We are committed to making a positive impact on the lives of our people, our clients and the community around us.

WNS’ talent management strategy focuses on empowering our employees by enhancing their skill sets, so they stay relevant in a constantly evolving business and technology landscape. These skills enable them to have meaningful careers, improve their performance and create lasting impact for our clients. It is equally important that WNS provides employees with a respectful, safe and inclusive work environment that encourages them to grow and succeed.

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Our corporate social responsibility (CSR) arm, WNS Cares Foundation (WCF), strives to build an equitable society through a broad spectrum of sustainable initiatives on quality learning (a major SDG goal), driven by our three core pillars of Educate, Empower and Enrich.

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Governance

Responsibility drives trust and reputation

We bring an integrated approach to stakeholder trust and reputation, and fiduciary responsibilities. Compliance, governance and ethics are non-negotiable components of our ESG framework. We firmly believe in delivering value to our stakeholders in an ethical manner – with the right actions executed the right way. Stakeholder trust is a key driver of our success and we meticulously comply with all relevant laws and regulations through a number of policies, mechanisms and frameworks.

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Business meeting with people using laptop and tablet

Delivering Value to Our Clients

We understand our clients' commitment to embedding ESG as a core business value. We are their partners in co-creating social impact-driven business models that consciously balance purpose and profit. We enable them to translate their intent to reality with constantly evolving solutions, services and products. We align our people, processes and delivery networks with our clients' goals and help them achieve value beyond cost and productivity through purposeful outcomes for their stakeholders.

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Sustainability Report FY 2023-24

Empowering Growth, Inspiring Change

Download fy24 report

To read the FY23 report, click here.

To read the FY22 report, click here.

To read the FY21 report, click here.

Meet the Team

Arijit Sen

Chief Financial Officer

Gopi Krishnan

General Counsel

David Mackey

EVP, Finance & Head of Investor Relations
Awards and Recognition by WNS

WNS included in the 2023 Bloomberg Gender-Equality Index (GEI)

Bloomberg

WNS Group CEO wins Amity Global Leadership Excellence Award 2023

Amity Global

WNS CFO wins CII CFO Excellence Awards 2022 for Excellence in Digital Transformation

CII (Confederation of Indian Industry)

Stevie Awards for Sales and Customer Service 2023 (Gold) for Customer Service Success

Stevie Awards

SSON North America Impact Award 2023 for Business Resilience Impact (Runner-up) Shared Services and Outsourcing

Network (SSON)

Stevie Awards for Sales and Customer Service 2023 (Gold) for Customer Service Training Team of the Year

Stevie Awards

WNS CFO wins CFO100 Awards 2023 for Winning Edge in Raising Capital / Funds Management

CFO Collective

Brainalytics Digital BPM Strategy Summit & Awards 2023 for Best Technology Innovation of the Year

The Brainalytics

Business World People HR Diversity & Inclusion Awards 2022 in the categories “Best Women Advancement Program” & “Advancing Gender Equality”

BW Business World

GSA UK Awards 2022 in the category “Service Provider of the Year”

Global Sourcing Association (GSA) UK

NASSCOM AI Gamechangers Awards 2022 for WNS Malkom

NASSCOM

Stevie International Business Awards 2022 (Silver) for Customer Service Department of the Year

Stevie Awards

Stevie Awards for Great Employers 2022 (Bronze) for Achievement in Leadership Development

Stevie Awards

Brandon Hall HCM Excellence Awards 2022 (Gold) for Best Advance in Leadership Development for Women

Brandon Hall

European Contact Centre and Customer Service Awards 2022 (Bronze) for Best Use of Data European Contact Centre & Customer Service

Awards (ECCCSA)

UiPath Partner Award 2022 Asia Pacific & Japan for BPO/Managed Services of the Year

UiPath

Tata Institute of Social Sciences (TISS) LeapVault CLO Awards 2022 (Gold) for Best Diversity & Inclusion Program

TISS LeapVault

WNS listed among the Forbes World’s Best Employers 2022

Forbes

Foundry CIO100 Awards 2022 for Mission Critical Masters

IDG Communications – Foundry

BPESA ALCHEMY AWARDS 2022 South Africa for Covid Reporting Compliance

BPESA

ATD BEST Award 2022 for Talent Development

Association for Talent Development (ATD)

Golden Peacock Global Award for Corporate Social Responsibility 2022

Institute of Directors (IOD)

CSR Times & Awards 2022 for WNS Cares Foundation’s Digital Learning Initiatives

CSR Times

Best Advance in Employee Recognition 2022 (Bronze) Brandon Hall Best Employer for Women 2022

ASSOCHAM

WNS awarded Employer of the Year 2022

Stevie Awards

Best Corporate University, 2022 Best Digital Learning Transformation Program, 2022

TISS LeapVault

A ‘Leader’ in ISG Provider Lens™ Insurance Services 2022 Quadrant Report for U.S. across P&C, L&R and L&R TPA

Information Services Group

A ‘Leader’ in ISG Provider Lens™ Insurance Services 2022 Quadrant Report for U.K. across P&C and L&R

Information Services Group

A ‘Leader’ in ISG Provider Lens™ Insurance Services 2022 Quadrant Report for Australia across P&C and a ‘Rising Star’ for L&R

Information Services Group

A ‘Leader’ in Everest Group’s P&C Insurance – Service Provider Landscape with Services PEAK Matrix™ Assessment 2022

Everest Group

A ‘Leader’ in Digital Platform and Augmentation Suite (DPAS) in Insurance BPS – Provider Landscape with Services PEAK Matrix® Assessment 2022

Everest Group

A ‘Leader’ in NelsonHall’s NEAT for Mortgage & Loan Services 2022

NelsonHall

A ‘Major Contender’ and a ‘Star Performer’ in Everest Group’s Financial Crime and Compliance (FCC) Operations – Services PEAK Matrix® Assessment 2022

Everest Group

WNS-Vuram recognized as a ‘Leader’ in ISG Provider Lens™ Intelligent Automation Services and Solutions Quadrant Report 2022 across the U.S. and the U.K.

Information Services Group

A ‘Leader’ in Gartner Magic Quadrant for F&A BPO 2022

Gartner

A ‘Leader’ in ISG Provider Lens™ Finance & Accounting (F&A) Outsourcing Services 2022 Global Report across P2P, O2C, R2R and FP&A

Information Services Group

A ‘Leader’ in AI and Analytics, and Social Media for CX Services in the ISG Provider Lens™ 2022 Global Contact Center Customer Experience Services report

Information Services Group

A ‘Horizon-3 Market Leader’ in HFS Horizons: Sourcing and Procurement Service Providers, 2022

HFS Research

A ‘Leader’ in AI and Analytics, and Social Media for CX Services in the ISG Provider Lens™ 2022 Global Contact Center Customer Experience Services report

Information Services Group

 
 
Leader
Bronze Award
Recognition
Silver Award
Gold Award
Runner Up
Awards and Recognition by WNS

WNS included in the 2023 Bloomberg Gender-Equality Index (GEI)

Bloomberg

WNS Group CEO wins Amity Global Leadership Excellence Award 2023

Amity Global

WNS CFO wins CII CFO Excellence Awards 2022 for Excellence in Digital Transformation

CII (Confederation of Indian Industry)

Stevie Awards for Sales and Customer Service 2023 (Gold) for Customer Service Success

Stevie Awards

SSON North America Impact Award 2023 for Business Resilience Impact (Runner-up) Shared Services and Outsourcing

Network (SSON)

Stevie Awards for Sales and Customer Service 2023 (Gold) for Customer Service Training Team of the Year

Stevie Awards

WNS CFO wins CFO100 Awards 2023 for Winning Edge in Raising Capital / Funds Management

CFO Collective

Brainalytics Digital BPM Strategy Summit & Awards 2023 for Best Technology Innovation of the Year

The Brainalytics

Business World People HR Diversity & Inclusion Awards 2022 in the categories “Best Women Advancement Program” & “Advancing Gender Equality”

BW Business World

GSA UK Awards 2022 in the category “Service Provider of the Year”

Global Sourcing Association (GSA) UK

NASSCOM AI Gamechangers Awards 2022 for WNS Malkom

NASSCOM

Stevie International Business Awards 2022 (Silver) for Customer Service Department of the Year

Stevie Awards

Stevie Awards for Great Employers 2022 (Bronze) for Achievement in Leadership Development

Stevie Awards

Brandon Hall HCM Excellence Awards 2022 (Gold) for Best Advance in Leadership Development for Women

Brandon Hall

European Contact Centre and Customer Service Awards 2022 (Bronze) for Best Use of Data European Contact Centre & Customer Service

Awards (ECCCSA)

UiPath Partner Award 2022 Asia Pacific & Japan for BPO/Managed Services of the Year

UiPath

Tata Institute of Social Sciences (TISS) LeapVault CLO Awards 2022 (Gold) for Best Diversity & Inclusion Program

TISS LeapVault

WNS listed among the Forbes World’s Best Employers 2022

Forbes

Foundry CIO100 Awards 2022 for Mission Critical Masters

IDG Communications – Foundry

BPESA ALCHEMY AWARDS 2022 South Africa for Covid Reporting Compliance

BPESA

ATD BEST Award 2022 for Talent Development

Association for Talent Development (ATD)

Golden Peacock Global Award for Corporate Social Responsibility 2022

Institute of Directors (IOD)

CSR Times & Awards 2022 for WNS Cares Foundation’s Digital Learning Initiatives

CSR Times

Best Advance in Employee Recognition 2022 (Bronze) Brandon Hall Best Employer for Women 2022

ASSOCHAM

WNS awarded Employer of the Year 2022

Stevie Awards

Best Corporate University, 2022 Best Digital Learning Transformation Program, 2022

TISS LeapVault

A ‘Leader’ in ISG Provider Lens™ Insurance Services 2022 Quadrant Report for U.S. across P&C, L&R and L&R TPA

Information Services Group

A ‘Leader’ in ISG Provider Lens™ Insurance Services 2022 Quadrant Report for U.K. across P&C and L&R

Information Services Group

A ‘Leader’ in ISG Provider Lens™ Insurance Services 2022 Quadrant Report for Australia across P&C and a ‘Rising Star’ for L&R

Information Services Group

A ‘Leader’ in Everest Group’s P&C Insurance – Service Provider Landscape with Services PEAK Matrix™ Assessment 2022

Everest Group

A ‘Leader’ in Digital Platform and Augmentation Suite (DPAS) in Insurance BPS – Provider Landscape with Services PEAK Matrix® Assessment 2022

Everest Group

A ‘Leader’ in NelsonHall’s NEAT for Mortgage & Loan Services 2022

NelsonHall

A ‘Major Contender’ and a ‘Star Performer’ in Everest Group’s Financial Crime and Compliance (FCC) Operations – Services PEAK Matrix® Assessment 2022

Everest Group

WNS-Vuram recognized as a ‘Leader’ in ISG Provider Lens™ Intelligent Automation Services and Solutions Quadrant Report 2022 across the U.S. and the U.K.

Information Services Group

A ‘Leader’ in Gartner Magic Quadrant for F&A BPO 2022

Gartner

A ‘Leader’ in ISG Provider Lens™ Finance & Accounting (F&A) Outsourcing Services 2022 Global Report across P2P, O2C, R2R and FP&A

Information Services Group

A ‘Leader’ in AI and Analytics, and Social Media for CX Services in the ISG Provider Lens™ 2022 Global Contact Center Customer Experience Services report

Information Services Group

A ‘Horizon-3 Market Leader’ in HFS Horizons: Sourcing and Procurement Service Providers, 2022

HFS Research

A ‘Leader’ in AI and Analytics, and Social Media for CX Services in the ISG Provider Lens™ 2022 Global Contact Center Customer Experience Services report

Information Services Group

 
 
Leader
Bronze Award
Recognition
Silver Award
Gold Award
Runner Up

Success Stories

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Corporate Social Responsibility

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