Message from the Group CEO

Message from the Group CEO

At WNS, ESG is a shared belief, responsibility and commitment. We are focused on the twin goals of creating sustainable outcomes that drive value and fuel growth while strengthening our environment and societies. Powered by the ethos of collaborative intelligence and strength, WNS' ESG strategies are focused on:

  • Mitigating climate risks by moving towards Carbon Net-Zero

  • Enabling our clients to balance purpose and performance through digital-led innovative offerings

  • Building the skills of tomorrow by providing an equitable and opportunity-led work environment

  • Contributing towards building an inclusive society by providing education for the marginalized children and youth

  • Creating the highest standards for Ethics, Integrity and Compliance to drive value and trust in every stakeholder (investors / shareholders) engagement

We believe in co-creating value through deep partnerships with all our stakeholders – employees, clients, partners and the members of the community in which we operate. This is the powerful ethos of our ESG agenda as we combine our domain knowledge, operational excellence, digital skills, advanced analytics, and geographical footprint with our stakeholders' experiences and perspectives. It is a commitment that drives our resolve as corporate citizens to jointly create tomorrows that will be consistently better than today.


Keshav R. Murugesh

Group Chief Executive Officer


Forward Together for a Responsible Future

An inclusive ecosystem of people, planet and value

Every day, each one of our 55,000+ employees, 400+ clients and innumerable community partners come together to expand the arc of sustainable living. The result of this collaboration is a 360-degree ESG agenda to drive maximum impact for communities and our environment.

We leverage our strengths - domain and digital capabilities, analytics, operational excellence and global reach - in close collaboration with all our stakeholders to co-create economic resilience, minimize inequalities, improve healthcare, build better infrastructure, and more.

Our method to deliver on the ESG promise is unique. It is co-created by people – our talent, clients, partners and others in the ecosystem that we operate in. Together, we forge ahead with purpose and commitment to achieve continuous improvements across our ESG goals.

At WNS, we are not limited in disclosures through transparency but extend to absolute accountability by aligning to industry standards / frameworks like Sustainability Accounting Standards Board (SASB), UN Global Compact (UNGC), Global Reporting Initiative (GRI), and United Nations Sustainable Development Goals (SDGs). We will continue to commit to best-in-class disclosures in sustainability that solidify and strengthen our ESG journey.


There is only ONE Planet Earth

As our organization grows, the importance of reducing our environmental footprint and dependence on natural resources must accelerate. Therefore, we are committed to strengthening the alignment of our environmental management system with a carbon reduction approach and moving toward becoming a Net Zero business.

We manage our environmental performance to improve energy efficiency, reduce waste and water consumption, and minimize greenhouse gas (GHG) emissions.



Collective success is created through partnerships

We are committed to making a positive impact on the lives of our people, our clients and the community around us.

We enable our employees’ personal and professional development through a safe, inclusive and opportunity-led environment, and empower them to expand their strengths, stay relevant for current success and future growth, and boldly explore their interests and aspirations.


Our corporate social responsibility (CSR) arm, WNS Cares Foundation (WCF), strives to build an equitable society through a broad spectrum of sustainable initiatives on quality learning (a major SDG goal), driven by our three core pillars of Educate, Empower and Enrich.



Responsibility drives trust and reputation

We bring an integrated approach to stakeholder trust and reputation, and fiduciary responsibilities. Compliance, governance and ethics are non-negotiable components of our ESG framework. We firmly believe in delivering value to our stakeholders in an ethical manner – with the right actions executed the right way. Stakeholder trust is a key driver of our success and we meticulously comply with all relevant laws and regulations through a number of policies, mechanisms and frameworks. We maintain transparency in our disclosures and communication.


Delivering Value to Our Clients

We understand our clients' commitment to embedding ESG as a core business value. We are their partners in co-creating social impact-driven business models that consciously balance purpose and profit. We enable them to translate their intent to reality with constantly evolving solutions, services and products. We align our people, processes and delivery networks with our clients' goals and help them achieve value beyond cost and productivity through purposeful outcomes for their stakeholders.


A Sneak Peek Into Our Sustainability
Highlights for FY 21-22

sneak-img sneak-img

read fy22 report

To read the FY21 Report, click here.

Meet the Team

Sanjay Puria

Chief Financial Officer

Gopi Krishnan

General Counsel

David Mackey

EVP, Finance & Head of Investor Relations

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