Transformation & Frameworks Transformation & Frameworks
Capabilities

Transformation & Frameworks

Services

WNS Transition

A well-planned and effectively managed transition is the cornerstone of any outsourcing relationship. It helps to set a vision for an engagement, delivers business value and transforms operating environments. A well-executed transition helps clients to focus on business priorities and implement optimum operating models that unlock additional value beyond cost reduction and process standardization.

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Adapt

ADAPT is our Business Process Re-engineering (BPR) framework that enables client organizations to re-design their processes and stay relevant in constantly changing business environments. ADAPT takes a balanced approach, which focuses equally on speed to benefits and change management needs ensuring that the project is delivered on time, within the budget and to the agreed scope and impact.

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LeAD

The LeAD methodology is a transformation framework with a quick turnaround time focused on identifying high-level changes to the client’s organization structure in order to accomplish strategic business objectives.

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Value Innovation Program

Our Value Innovation Program, through the proprietary VISION Framework, is recognized for its ability to transform business models. The program adopts a holistic approach that links an organization’s strategic needs with its business processes in designing an improved operating model that can deliver profound business impact.

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Process Maturity Model

Our proprietary Process Maturity Model (PMM) enables us to evaluate, measure, define tangible performance gaps and develop an actionable roadmap for client processes to achieve best-in-class performance.

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WADESM

The WNS Analytics Decision Engine (WADE)SM is a proprietary predictive analytics solution framework to inspire and enable an organization to scale the analytical maturity curve and become fact-based in the way it thinks and acts to achieve its long-term growth targets.

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Workforce Management (WFM)

WNS’ end-to-end WFM framework enables to forecast, schedule, monitor and report across the entire organization, encompassing multiple channels such as customer interaction, back-office operations and Social Media, driving optimum resource utilization and greater operational efficiency.

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