Our digital-first approach helps us identify opportunities across the value chain and create maximum business impact for clients.
Enterprise-wide Robotic Process Automation (RPA): Our domain capabilities combined with RPA and analytics improve speed and efficiencies, and increase productivity and revenues across:
- Customer-facing operations such as bookings, Bill of Lading (BoL), chatbots and live chat
- Container management, vessel schedule updates, demurrage and detention billing
- Payables for terminals, ports and transport, invoicing and receivables, cash applications and reconciliations
Our digital solutions drive 10-15 percent improvement in standardization and more than 40 percent in efficiencies.
Analytics-driven freight collections: Backed by RPA, our freight collections strategy leverages advanced analytics to enable a reduction of 60 days and more in overdue collections. Further, real-time dashboards allow complete visibility into invoices to improve freight, demurrage and detention collections.
Proprietary billing platform to improve productivity: WNS Malkom, led by Artificial Intelligence (AI) and Machine Learning (ML), automates clients’ Enterprise Resource Planning (ERP) systems to improve efficiencies by nearly 40 percent. It enables instant data capture through an intuitive mobile application, and an AI layer continuously reviews earlier shipments to learn and drive accuracy.