A Robust Scorecard

Harnessing our in-house domain expertise and strategic technology partnerships, our solution consistently delivers winning outcomes:

  • ~80 percent reduction in provider onboarding time
  • Upto 85% reduction in manual effort and improved throughput in provider data management
  • USD 3-5 Mn potential savings (regional payers) and USD 8-10 Mn (national payers)
  • Enhanced member satisfaction with increased data quality

Enabling Providers At Every Stage

WNS’ comprehensive PLM capabilities offer an array of solutions that streamline and elevate all aspects of the provider life cycle.



Identifying and recruiting physicians
  • Proactive lead management to engage provider prospects
  • Collection and analysis of provider details
  • Enrollment and onboarding of providers


Contract completion and set-up
  • Mapping pricing structures based on services offered
  • Application of provider discounts
  • Timely issuance of welcome and contract letters to providers
  • Swift issuance of termination letters for sanctioned providers


Validating physicians’ credentials
  • Creation of provider profile
  • Primary Source Verification (PSV) and Council for Affordable Quality Healthcare (CAQH) verifications
  • Periodic re-credentialing reviews
  • Ongoing provider follow-ups


Setting up within the system
  • Physician demographics
  • Agreed upon service details integrated into downstream systems and directories

Servicing and Data Management

Managing the source of truth for provider data
  • Provider data management – add, update term requests
  • Roster management and mass updates
  • Generation of extracts for web and print directories
  • Continuous, vigilant sanction monitoring through portals

The WNS Advantage

  • 11+ payer clients
  • 400+ PLM staff
  • 1.5 million+ facilities covered
  • 50.0 provider NPS score vs. industry average of 18.0
  • 750 million+ annual provider records managed
  • 16+ years of provider management experience
  • >98 percent provider satisfaction scores
  • ~78 percent provider web adoption across clients