Life & Annuities Third-Party Administration Reimagined with AI and Automation

Smarter, Efficient, Streamlined.
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Life and Annuities (L&A) insurers are prioritizing a dual mandate of expanding digital product portfolios to meet evolving needs and optimizing operations to improve efficiency. WNS enables leaders to win on both fronts. How? By co-creating future-ready businesses that can innovate faster and operate smarter.

With WNS’ game-changing Digital Policy Administration (DPA) system, forward-thinking leaders are modernizing Third-Party Administrator (TPA) operations, fostering agility, innovation, cost optimization and customer satisfaction. Built on a modern, API-enabled technology stack, our insurance policy management system leverages AI-innovation and human expertise to enable L&A insurers to fill the white space in their product portfolios, align with business goals and be ready for what’s next.

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Simplified Life and Annuity Administration, Tangible Benefits

Our solution offers end-to-end administration, serving both open and closed blocks and enabling clients to garner sustainable value

Eliminate legacy complexity and reduce servicing costs through our unified digital ecosystem, allowing you to allocate resources more effectively

Accelerate the launch of new products and services with our highly configurable platform that adapts to your business needs

Enhance policyholder satisfaction with self-service portals and responsive customer support, ensuring that clients receive timely assistance throughout their journey

Gain actionable insights into your operations and customer behaviors, enabling proactive management of policies and claims

Key Challenges We Solve

Legacy systems and siloed platforms slowing down product innovation and operational agility

High servicing costs and resource inefficiencies due to fragmented policy administration

Limited visibility into customer behavior and policy performance, hindering proactive engagement

Inflexible infrastructure and integration challenges delaying go-to-market timelines

Inconsistent customer experiences across channels, impacting satisfaction and retention

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What We Do

Underpinned by Verisk’s FAST policy administration system, WNS’ SKENSE and partner solutions, our platform eliminates the need for middleware or patchwork integrations, offering end-to-end transformation.

New business processing

New business processing

Policy administration

Policy administration

Premium billing and collections

Premium billing and collections

Customer service

Customer service

Claims processing

Claims processing

Compliance and risk management

Compliance and risk management

Reporting and analytics

Reporting and analytics

How We Deliver

Cutting-edge technologies combined with our domain expertise ensure insurers gain efficiency, resilience and future-readiness

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Seamless Digital Integration
It combines top-tier technology partnerships and proven proprietary platforms
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AI-powered Automation
It streamlines workflows, impacting speed, accuracy and customer service
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Advanced Analytics
It infuses intelligence into operations, enabling proactive customer engagement
Hyperautomation
Hyperautomation
Hyperautomation reduces the administrative burden and automates repetitive tasks while enabling self-service capabilities for customers and agents
Microservices
Microservices
These services enable easier integration and faster deployments with a modular architecture
Cloud-based infrastructure
Cloud-based Infrastructure
It ensures security, scalability and flexibility for better business continuity

What Makes
WNS Stand Apart

Trusted by global Fortune 500 companies
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Decades of leadership in L&A, delivering best-in-class TPA solutions
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A holistic solution serving both open and closed blocks
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A blend of best-in-breed platforms from multiple partners and proprietary solutions
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Serving over 70 global insurers, re-insurers, brokers and InsurTech firms
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Home to one of the largest actuarial servicing practices

Beyond the Dual Challenge: A New Era
for Life & Annuity Transformation

The dual pressures of legacy system modernization and rising customer expectations are re-shaping life and annuity transformation.

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Key Questions Answered

1. What is a policy administration platform and how does it support insurers?

A policy administration platform is a core insurance system that manages the end-to-end lifecycle of policies—from issuance and endorsements to renewals and claims. With WNS’ intelligent platform, insurers leverage domain expertise and digital-first solutions to automate processes, improve data accuracy and enhance customer service by reducing turnaround time.

2. How is a modern policy administration system different from legacy platforms?

A modern policy administration system is cloud-enabled, API-driven and designed for scalability, unlike legacy platforms that are rigid and siloed. It integrates seamlessly with digital tools, supports real-time analytics, and reduces manual interventions. WNS helps insurers migrate from legacy systems to modern platforms, ensuring agility, faster time-to-market for new products and reduced operational costs.

3. Why should insurers invest in insurance policy administration software?

Investing in insurance policy administration software enables insurers to streamline core operations, improve compliance and deliver personalized experiences to policyholders. It also supports digital distribution and accelerates claims processing. WNS partners with insurers to optimize their technology investments with AI, analytics and intelligent automation, helping them achieve cost savings and business resilience.

4. What are the benefits of using life insurance policy administration systems?

Life insurance policy administration systems simplify complex policy structures, manage riders and benefits and ensure accurate premium and payout calculations. They also provide a single view of the customer for better servicing. WNS supports life insurers with advanced digital platforms and domain-led managed services that improve policyholder satisfaction, enhance compliance and enable faster innovation in product offerings.

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Start your journey to a smarter, faster and future-ready F&A fuction