• 25+ YearsOf Travel Heritage

  • 65+Global Clients

  • 14,000+Industry Specialists

  • 3,500+Data Scientists

  • LargestTravel Finance &
    Accounting Practice

  • 20+Proprietary Tools
    & Frameworks

A Holistic Approach to the Future of Travel and Hospitality

Change is always the only constant, and so is disruption in many ways.

WNS TRAVOGUE blends industry expertise, digital intelligence, analytics and consulting acumen to drive innovative customer experience, agile operations, revenue growth, financial control and sustainable business models across airlines, Online Travel Agencies (OTA), Travel Management Companies (TMC) and hospitality companies.

With WNS TRAVOGUE, companies are sure to experience innovation in customer experience; drive agility in operations, especially while countering disruptions; and achieve profitability and sustainability in revenue growth.

DOWNLOAD WNS TRAVOGUE BROCHURE

Los Angeles

Delight customers with smart experiences — before, during and post travel. Improve customer engagement and loyalty through insights-driven initiatives. Increase revenue and growth.

Benefits Delivered: Plus 20% on NPS | 80% Uplift on Campaign Revenues | 40-50% Savings on Cost-to-Serve

Los Angeles

Achieve operational excellence through an array of digital solutions and shared services. Make travel hassle-free with agile practices. Boost productivity and efficiency with advanced analytics and automation.

Benefits Delivered: 30% Reduction in Total Cost of Ownership | 15-20% Productivity Gains | Automation-led Transformation

Los Angeles

Accelerate earnings and growth with analytics-led innovation and personalization. Diversify and optimize revenues across complex revenue levers. Build sustainable revenue streams, for today and tomorrow.

Benefits Delivered: 2% Revenue Improvement | 5-10% Ancillary Revenue Optimization | 3-5% Upsell / Cross-sell Improvement | Better Price Optimization | Higher Fleet Utilization

Los Angeles

Risk-proof audit processes for total compliance. Eliminate fraudulent transactions and prevent financial losses. Create Finance & Accounting strategies for efficient source-to-pay, book-to-cash and record-to-report processes.

Benefits Delivered: 10% Improvement on Free Cash Flow | 50% Reduction in Dispute Leakages | DSO & DPO Optimization

Los Angeles

Design sustainability initiatives to move toward ‘zero carbon’ footprint, optimized fuel use and more. Maximize inclusive and sustainable growth.

Benefits Delivered: Cost-effective Transition to SAF | Fleet Modernization | Carbon Offset Activities

Travconsult

Steer transformation in the areas of business processes, cost structures, resource maximization, digital technologies and data-driven decisions. Maximize growth by identifying new opportunities.

We can deliver: Enhanced Customer Experience | Improved Business Operations | Improved Competitive Edge | Positive Shareholder Value | Data Monetization-based Revenue Enhancement | Improved Financial Controls

InsuranceBanking & Financial ServicesRetail & CPGHi-Tech & Professional ServicesManufacturingTravel & Leisure
Travxp-logo-land

Delight customers with smart experiences — before, during and post travel. Improve customer engagement and loyalty through insights-driven initiatives. Increase revenue and growth.

Plus 20% on NPS | 80% Uplift on Campaign Revenues | 40-50% Savings on Cost-to-Serve

Travops logo

Achieve operational excellence through an array of digital solutions and shared services. Make travel hassle-free with agile practices. Boost productivity and efficiency with advanced analytics and automation.

30% TCO Reduction | 15-20% Productivity Gains | Automation-led Transformation

Los Angeles

Accelerate earnings and growth with analytics-led innovation and personalization. Diversify and optimize revenues across complex revenue levers. Build sustainable revenue streams, for today and tomorrow.

2% Revenue Improvement | 5-10% Ancillary Revenue Optimization | 3-5% Upsell / Cross-sell Improvement | Better Price Optimization | Higher Fleet Utilization

Los Angeles

Risk-proof audit processes for total compliance. Eliminate fraudulent transactions and prevent financial losses. Create Finance & Accounting strategies for efficient source-to-pay, book-to-cash and record-to-report processes.

10% Improvement on Free Cash Flow | 50% Reduction in Dispute Leakages | DSO & DPO Optimization

Los Angeles

Design sustainability initiatives to move toward ‘zero carbon’ footprint, optimized fuel use and more. Maximize inclusive and sustainable growth.

Cost-effective Transition to SAF | Fleet Modernization | Carbon Offset Activities

 

Travconsult

Steer transformation in the areas of business processes, cost structures, resource maximization, digital technologies and data-driven decisions. Maximize growth by identifying new opportunities.

Enhanced Customer Experience | Improved Business Operations | Improved Competitive Edge | Positive Shareholder Value | Data Monetization-based Revenue Enhancement | Improved Financial Controls

Driving Exceptional Outcomes across the Travel Spectrum

WNS TRAVOGUE delivers remarkable outcomes through digital solutions and transformation frameworks across all travel segments

Airlines

Online Travel Agencies

Travel Management Companies

Hospitality Companies

UiPath has a vision to deliver. A Robot for Every Person, one where companies enable every employee to use, create and benefit from the transformative power of automation to liberate the boundless potential of people. Only UiPath offers an end-to-end platform for hyperautomation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to scale digital business operations at unprecedented speed.

WorkFusion is the leading provider of Intelligent Automation solutions for Fortune 500 enterprises, banks, insurance, and financial services companies. WorkFusion's AI-powered Digital Workers perform decision-centric work in operations areas such as customer service, onboarding, account opening and compliance. The WorkFusion Digital Workforce continually learns from human interactions and shares insights through the WorkFusion Network. Enterprises can hire pre- configured or customizable Digital Workers or use WorkFusion's AI toolsets to build their own. WorkFusion helps increase workforce capacity, improve customer satisfaction and ensure compliance.

Los Angeles

Blue Prism is the global leader in intelligent automation for the enterprise, transforming the way work is done. At Blue Prism, we have users in over 170 countries in more than 1,800 businesses, including Fortune 500 and public sector organizations, which are creating value with new ways of working, unlocking efficiencies and returning millions of hours of work back into their businesses. Our intelligent digital workforce is smart, secure, scalable and accessible to all, freeing up humans to re-imagine work.

Los Angeles

At Algonox, the main focus is to automate any process end-to-end using its enterprise AI platform – Algonox Cognitive Engine (ACE). Algonox aims to create seamless and effortless processes that are not only highly responsive and accurate but also require no human intervention, resulting in an exceptional experience for clients’ customers.

Los Angeles

Pegasystems provides a powerful low-code platform that enables the world’s leading enterprises to Build for Change®. Clients use PEGA’s AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. PEGA's solutions leverage AI, robotics, and analytics to improve customer engagement, increase operational efficiency and drive business growth.

Los Angeles

Automation Anywhere Robotic Process Automation (RPA) is the culmination of over a decade of innovation and experience. It is the most advanced RPA platform specifically designed for the digital enterprise, capable of easily automating any business process that can be automated. Only when organizations combine the task-based automation capabilities with the cognitive technology and embedded analytics unique to the Automation Anywhere RPA platform, are they able to build a Digital Workforce – a business imperative for the digital enterprise.

Los Angeles

U.S.-based LogMeIn (rebranded as GoTo) provides SaaS-based remote connectivity, collaboration and support solutions for businesses and consumers. LogMeIn offers a range of products that includes remote access and support software such as LogMeIn Pro and GoToMyPC; collaboration and communication tools such as GoToMeeting and join.me®; customer engagement tools such as BoldChat® and LogMeIn Rescue®; and password-management solution such as LastPass®. LogMeIn is focused on simplifying how people connect to each other and the world around them.

case studie

Case Studies

Driving Digital Customer Experience, Operational Efficiencies and Revenue Growth for a Large OTA

case studie

Case Studies

State-of-the-Art Analytics Platform Enables a Global Airline to Increase Market Share

Success Stories

Analytics

A leading global hotel chain generates $450 Mn incremental revenue by deploying hyper-personalized campaigns for 20+ million members leveraging predictive analytics and ML algorithms.

Explore More
Analytics

A UK-based global airline experiences a 30% productivity increase with an RPA-led transformation. Implemented in just eight weeks, the solution enhanced the claims processing quality by 93%.

Explore More
Analytics

A centralized Sales Center of Excellence backed by a comprehensive Inside Sales process creates over USD 350 Mn Total Contract Value for a renowned player in air transport communications and IT solutions.

Explore More
Analytics

A leading global airline group leverages WNS’ industry expertise, Center of Excellence model, business intelligence and analytics-powered tools to transform its Passenger Revenue Accounting practice.

Explore More
Analytics

Celebi kick-starts the digital transformation of its end-to-end procurement process with a ~USD 2 Million spend reduction.

Explore More

Awards & Recognitions

awards

WNS Case Studies Recognized in “2023 ISG Case Study Research” for Business Transformation

recogintion

WNS named a ‘Market Leader’ in the HFS Horizons for Travel, Hospitality and Logistics Service Providers 2023

awards

Silver for ‘Customer Service Team of the Year 2023’ at Stevies International Business Awards

recogintion

Runners Up at SSON North America Impact Awards 2023 for ‘Business Resiliency’

recogintion

Bronze for ‘Customer Service Department of the Year 2023’ at Stevies Award for Sales and Customer Experience

recogintion

Ranked #1 in HFS’ Top 10 for Travel, Hospitality and Logistics in 2021

Our Leader for Travel & Hospitality

leader

Jitender Mohan

Business Unit Head, Travel & Hospitality

Explore More

Our Leader for Travel & Hospitality

Get in Touch with Our
Travel & Hospitality Experts

Tarun Tandon

Corporate Senior Vice President, Sales, Asia Pacific & Middle East

Dennis Thomas

Chief Growth Officer

Raj Sivakumar

Corporate Senior Vice President & Practice Lead - Americas

Robert Bailey

Corporate Senior Vice President & Practice Lead - EMEA & APAC

Toby March

Senior Vice President, Sales, Americas

Neeraj Arora

Senior Vice President, Sales, Americas

Gary Mayger

Senior Vice President, Sales, Europe

Testimonials

 

“WNS’ capacity to ramp speedily and provide the necessary support to ensure we can get back to a level of service our customers are happy with, are outstanding. We are really grateful that WNS has been our partner during and after COVID.”

Petra Reiter, Vice President, Customer Services, Kiwi.com
 

“From all of our partners, WNS stands out. They anticipated how the market was going to respond post COVID, built extra protection, hired people before we had asked for them, at their cost, so that when we needed the resources they were able to turn on very quickly.”

Leonard McCullie, Director, Vendor Management, Kiwi.com

“Qbay provides us with the capability and, importantly, the flexibility we need, and this really sets the tool apart. From day one we are seeing an improvement in customer experience, an improvement in agent productivity, and we have enhanced reporting. We are excited to continue to grow and build on our current partnership with WNS through initiatives like Qbay.”

Aaron Fadelli, Business Leader, Flight Centre

“WNS made sure that we stay on top of the daily activity as well as the month-end close during challenging times. I want to thank WNS for all their hard work that has helped us pull through the pandemic.”

Chris Kenny, VP and Controller, United Airlines
 

“WNS has been a great partner for Delaware North. Their ability to respond and quickly pivot provided us with uninterrupted service during COVID-19.”

Christopher Lozipone, Senior Vice President and Global Business Services Head, Delaware North
Motivating words by our partners at Expedia Partner Solutions Team