• 400+Analytics Programs Delivered

  • 600+Actuarial & Analytics
    Specialists

  • 11500+Insurance Specialists

  • 300+Digital Transformation
    Programs in Production

Holistic Transformation with a Digital Edge

Our integrated digital platforms and an agile ecosystem, underpinned by advanced analytics, robotic process automation, intelligent automation and blockchain, transform traditional insurance operations into a future-ready state.

  • wns-insurance-in-a-box

    WNS InVog: Insurance-in-a-Box Solution

    A unique ‘Platform + BPM-as-a-Service’ target operating model for (re)insurers

  • veriChain

    VeriChain

    A blockchain-enabled risk syndication solution to drive increased transparency and cooperation

  • broker-connect

    Broker Connect

    A cutting-edge mobility solution for insurance brokers and financial advisors to boost CX

  • wns-iPAS

    WNS iPAS

    An intelligent workflow management tool for the effective administration of claims and policies

  • eAdjudicator

    eAdjudicator

    An RPA-based solution that automates the end-to-end adjudication process of claims

  • wns-actuarial-proprietary-platform

    WNS Actuarial Proprietary Platform

    High-performance actuarial modeling solution for risk-informed decision support

case studie

Case Studies

Digital Strategy Helps Global Insurer Boost Customer Experience

Get in Touch with
Our Insurance Experts

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Jim Strickland

Senior Vice President,
Property & Casualty and TPA,
North America

Gary Trenton Davis

Senior Vice President,
Life & Annuities,
North America

Timothy Cima

Senior Vice President,
General Insurance, Europe

Linda Stannard

Senior Vice President,
Lloyd’s and London Market, 
Europe

Our Leader for Insurance

leader

Suhas Sethi

Business Unit Head, Insurance

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Our Leader for Insurance

Success Stories

Claims

WNS’ Image Analytics Drives Accurate Claims Assessment of Rooftop Damages

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Digital Transformation

Digital-first Approach Helps Insurer Manage Underwriting Volumes During Crisis

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Customer Experience

Digital Accelerators Lead to Improved CX for a Global Insurance Company

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WNS Recognized as a ‘Leader’ in P&C Insurance by Everest Group for the 8th Consecutive Year

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WNS recognized as a ‘Leader’ in the ISG Provider LensTM Insurance BPO Services 2021 Quadrant Report for U.S. (P&C, L&R and L&R TPA) and Australia (P&C)

In the U.S. report, WNS’ focus on digitally driven transformation across the P&C claims value chain and strategic partnerships with carriers have been highlighted in the Property & Casualty (P&C) services quadrant. In the Life and Retirement (L&R) quadrant, WNS has been recognized for its strong digital and analytics focus, and its strong business process expertise. In the L&R TPA services quadrant, WNS has been cited as a mature outsourcing service provider that offers insurance TPA customers a unique BPaaS solution – WNS InVog – that supports the life insurance value chain.

In the Australia report, WNS has been named a P&C quadrant leader for its domain experience in the Australian P&C market, strong client portfolio and wide range of service offerings covering the end-to-end P&C processes. Additionally, the longevity of WNS’ P&C insurance services in Australia, significant workforce focused on the geo and high-impact outcomes delivered for clients in the country are cited as the company’s strengths.
 
To read the detailed reports,
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WNS Recognized as a ‘Leader’ in Operations Transformation for P&C and LA&P Services by NelsonHall

NelsonHall has named WNS as a ‘Leader’ for Property & Casualty (P&C) Operations Transformation in all market segments – New Business Setup / Underwriting Capability, Customer / Distribution Service Administration Capability and Claims Administration Capability.

Along similar lines, NelsonHall has also placed WNS as an overall ‘Leader’ in Life, Annuities & Pension (LA&P) Operational Transformation NEAT where WNS has been recognized for its capability to transform and digitalize LA&P insurance business processes across the value chain of new business setup, underwriting, customer acquisition and administration, life claims administration and distribution management.
 
To read the detailed reports,
click here

 

2021 ISG Digital Case Study AwardsTM for Transforming the Actuarial Processes of Aviva

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Awards & Recognitions

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A ‘Leader’ in ISG Provider Lens™ Insurance Services 2021 Quadrant Report for U.S. in P&C, L&R and L&R TPA

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A ‘Leader’ in ISG Provider Lens™ Insurance Services 2021 Quadrant Report for Australia in P&C

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A ‘Leader’ in NelsonHall’s NEAT for Life, Annuities & Pension: Operational Transformation 2021

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A ‘Leader’ in NelsonHall’s NEAT for Commercial Property & Casualty Operations Transformation 2022

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A ‘Leader’ in Everest Group’s P&C Insurance – Service Provider Landscape with Services PEAK Matrix™ Assessment 2021

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WNS recognized as an overall ‘Leader’ in Life, Annuities & Pension (LA&P): Operational Transformation in NelsonHall’s 2021 NEAT evaluation

awards

WNS Wins Two 2021 ISG Digital Case Study AwardsTM for Digital Transformation enabled for Aviva and a U.K.-based financial services provider

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WNS Recognized as ‘Leader’ in P&C Insurance for 7th Consecutive Year by Everest Group in Q1 FY 2022

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WNS has been recognized as a ‘Leader’ and ‘Star Performer’ in Everest Group’s 2020 PEAK Matrix® for Property and Casualty (P&C) Insurance BPO for the sixth consecutive year

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Market Leader’ in ISG’s Provider Lens™ Digital Insurance BPO Services U.S. – ‘Leader’ in Property & Casualty Insurance and Life & Annuity TPA Services and ‘Leader’ in domain expertise, end-to-end capabilities, digital transformation services and mature automation ecosystem in Q3 FY 2020

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A “Leader and Star Performer” in Everest Group’s Property and Casualty Insurance – Service Provider Landscape with Services PEAK Matrix® Assessment 2020

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A “Leader” in NelsonHall’s Vendor Evaluation and Assessment Tool (“NEAT”) for Life & Annuity Pensions Business Process Services (“BPS”) 2020

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A “Major Contender” in Everest Group’s Life & Pensions Insurance BPO – Service Provider Landscape with Services PEAK Matrix® Assessment 2020

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A “Major Contender” in Everest Group’s Insurance Analytics and Insights (“A&I”) Third-party Services PEAK Matrix® Assessment 2020

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A “Leader” in Property and Casualty and Life and Annuity Third-Party Administration (“TPA”) Services, and a “Rising Star” in Life and Annuity in Information Services Group’s (“ISG”) Provider Lens™ Digital Insurance BPO Services US Quadrant 2019

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A “Leader” in all four buyer archetypes in ISG’s Provider Lens™ Digital Insurance BPO Services Buyer Archetype 2019

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A “Major Contender” in Everest Group’s Life and Pensions Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

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A “Major Contender” in Everest Group’s Non-Life Insurance TPA – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

 

Testimonials

“Our team at Convex is excited to be building the ‘insurance company of the future’ free from legacy systems and processes. We believe WNS has the operational excellence needed to support the execution of our business strategy. We are building a platform which is flexible, scalable and efficient, and WNS will be a great partner to support us on our journey.”

Adrian Spieler, Group COO, Convex

“WNS is a prominent name among the leading players in the P&C insurance BPS market and has subsequently featured as a Leader in Everest Group’s P&C insurance BPS PEAK Matrix 2022®. Its continued market strength is a result of its ingrained domain expertise, which also translates in its digital solutioning capabilities. With a strong focus on becoming a preferred digital transformation partner in this market, it continues to correspondingly align its value proposition through innovative in-a-box offerings, end-to-end servicing capability, and modern commercials. Further, its attempt at diversifying its client base beyond the traditional carrier segment and servicing niche client categories, particularly the Lloyd’s’ syndicates, InsurTech, and brokers puts it in a favorable position to capitalize a broader expanse of emerging market opportunities.”

Somya Bhadola, Practice Director, Everest Group

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