Powering business outcomes through digital transformation

  • 20-25% Improved overall operational efficiency in enrolment and billing
  • Ability to support flexible staffing model to support open enrolment period
  • Improved Member Experience and member touchpoint measure Enrollment Scores
  • Improved member satisfaction scores

Our Capabilities Across the Health Payer Value Chain

Elevate quality of interactions, tailor them to suit each member’s preferences and needs

Awards & Recognition

‘Leader’ in NelsonHall’s NEAT Vendor Evaluation for Healthcare Payer Operational Transformation 2023
‘Leader’ in the IDC MarketScape for Worldwide Digital Customer Care Services 2021-2022 Vendor Assessment
Stevie Awards for Sales and Customer Service 2023 across three categories

Why WNS: A Symphony of Brilliance with Round-the-Clock Support and Global Expertise

  • 18+ years of healthcare experience
  • 21,500 CX specialists
  • 24 x 7 support
  • 8.5+ Voice of Customer (VoC) scores
  • 100+ global clients
  • Multilingual delivery supporting 30+ languages