Technology Services Technology Services

Technology Services

Next-gen technologies are causing upheavals in the enterprise IT landscape like never before. The disruptions, more importantly their speed, brought about by Internet and mobile technologies are putting constant pressure on IT functions to stay relevant to the business. Amidst all this, the IT function still has to address common organizational technology challenges such as managing ERP systems and technology infrastructure, application development and maintenance, upgrades and testing, and so on.

WNS supports organizations in keeping pace with the changing IT landscape in addition to transforming their businesses using newer technologies. Backed by market-leading IPs as well as partner-driven products, we offer end-to-end enterprise solutions as well as modular, plug-and-play tools to help clients navigate through the changing times. Our large pool of experienced solution architects and technical consultants are adept at identifying and implementing the right technology, tools and analytics to realize the underlying business goals including, improved ROI on investments, reduced overhead costs and availability of real-time information to generate actionable insights.

A blend of strong domain expertise, process excellence and state-of-the-art technology enables us to make a sustainable impact on our client's business.


ERP Applications - WNS Technology Services

ERP Applications

WNS’ Enterprise Resource Planning (ERP) solutions effectively drive down costs, improve efficiencies and decision-making by facilitating the seamless flow of information across the organization. ERP implementation translates into better customer service, stronger decision-making support, co-ordination of resources and business activities, and competitive advantage.


Custom Application Development

WNS’ Custom Application Development and Maintenance (ADM) solutions offer a flexible and cost-efficient delivery model tailor-made to support the specific needs in the entire lifecycle application management – from consulting and development to testing, maintenance and support.

Business Process Management Solutions - WNS Technology Services

Business Process Management Solutions

In addition to customized workflows to automate our clients’ core business processes to deliver substantial efficiency gains and greater accuracy, WNS’ Business Process Management offering comprises a range of services such as Document Management through Mailroom and Scanning, OCR solution, Case Management and Transition and Operations Portal development.

Managed Security Services - WNS Technology Services

Managed Security Services

WNS Managed Security Services bring together world-class system and network security industry best practices, analytics-led threat protection, strong technology alliances and specialists trained in cybersecurity. WNS helps its clients provide strategic focus on the security program, a proactive approach to identify and thwart attacks, and an agile recovery and response mechanism.

Network and Infrastructure - WNS Technology Services

Network and Infrastructure

We have designed and deployed diverse data and voice connectivity solutions for more than 200 clients using our industry standard infrastructure, experienced solution design / project management / operations teams, and robust delivery methodology.

Testing Services - WNS Technology Services

Testing Services

WNS has designed and deployed diverse software testing solutions with its proprietary ‘Fit-For- Purpose (F4P)’ model. This model enables us to leverage our deep vertical domain expertise combined with rich process consulting and delivery experience to provide ‘business-centric’ testing.

Business Intelligence - WNS Technology Services

Business Intelligence

WNS uses the latest Business Intelligence (BI) tools to offer customers visibility into the company’s key information by tapping into diverse systems. WNS creates data warehouses, which provide standardized reports with the ability to 'drill-down' and 'slice and dice'.

Process Mining - WNS Technology Services

Process Mining

By helping clients identify process improvement and optimization opportunities, WNS enables them to unlock vast reservoirs of execution capacity. WNS has a well-rounded process mining suite that allows enterprises to swiftly discover, measure and enhance their business processes. Leveraging our deep domain expertise, process mining helps us derive meaningful insights to uncover new value, minimize risks, and drive agility and efficiency. We also partner with industry leaders in process mining platforms such as Celonis and SKAN to help our clients with automated process discovery.


WNS Advantage

  • Consultative Engagement Approach: We engage with our clients early in the process life cycle. We help assess the pain-points in their current state, develop a target operating model and perform a detailed cost benefit study to recommend the most optimum solution from a myriad of technology options: own or partner-driven, enterprise scale or modular, integrated or plug-and-play. We jointly manage the transformation journey with our client’s IT organization to deliver the target process maturity.

  • Domain Expertise: Leveraging our experience of having catered to multiple industries across key cross-industry functions, we have been able to conceive, build and implement technology solutions that fill the gap in our clients’ IT landscape and enable them leap to the next threshold of business value realization.

  • Flexible Commercial Models: We have our skin in the game and are equal partners in our clients’ businesses. Most of our client engagements are driven by outcome-based pricing models. We offer a wide range of deployment and hosting options to reduce the client’s initial capital outlay while also addressing the information security requirements and regulatory concerns.

  • Shorter Time-to-Market: Our pre-configured and template-based approach toward solution development coupled with a ready repository of delivery accelerators in the form of reusable functional and technical specifications, configuration guides, test strategy and test cases shortens time-to-market and minimizes the implementation risk for our clients.

Awards & Recognitions


WNS Wins the Hybrid Workplace Pioneer Award in CIO 100 Symposium and Awards held in Q3 FY 2022


The development and deployment of BOT’s for delivery of high-quality customer services and swift and effective management of customer requests for a South Africa-based Telecom client won us the Achievement in Product Innovation Silver Stevies award in Q2 FY 2021


Amit Khanna, CIO, WNS, was awarded the prestigious IDG CIO 100 India Award in the 'The Disruptive 100 – Honoree 2019' category. Amit was also inducted into the Hall of Fame of IDG CIO 100 India Awards, having won four consecutive CIO 100 Honoree awards since 2016


CIO Powerlist 2020 - IT, Information Technology Enabled Services & BPO Icon category


IDG CIO 100 2020 Special Award


UiPath Partner Excellence Award 2020


Stevie International Business Awards 2020 - Business Technology Solution (Bronze Award)


IDG CIO’s (a magazine related to technology) 100 Award 2019 – Hall of Fame


IDG CIO’s (a magazine related to technology) Power List 2019 for the category “Hyper Converged Technology Icon”



WNS chosen for proven Audit expertise & best-in-class technology.

Christopher Korenke, VP-Commercial, Star Alliance