WNS EXPIRIUS is a unique Customer Experience (CX) solution that integrates human-assisted design and domain expertise with Artificial Intelligence (AI)-driven conversational insights and CX consulting-led strategies to create a holistic digital customer experience.
EXPIRIUS ConverseEX enables businesses to design the right contact strategy – from messaging bots to conversational interfaces across channels – to intelligently act on customer intent in a human-like manner.
Omni-channel Cloud Contact Center-as-a-Service
EXPIRIUS CloudServEX enables anytime, anywhere omni-channel contact center access – with on-demand scalability and business continuity guaranteeing a technology uptime of 99.5%.
Proactive Agent Assistance & Automation
EXPIRIUS AssistEX empowers contact center agents to drive meaningful interactions with customers through real-time guidance, improving brand experience. It also optimizes agent effort by intelligently summarizing customer interactions.
Real-time Language Translation
EXPIRIUS TranslateEX provides instant support across all languages on digital channels via real-time language translation, supported by human curation to deliver native speaker proficiency.
Workforce Engagement Suite
EXPIRIUS EngageEX leverages a compendium of best-in-class practices for operational oversight delivered through Artificial Intelligence (AI)-powered business performance dashboards and intelligent workforce management supporting agile delivery models.
User Monitoring for Security & Compliance
EXPIRIUS RemoteEX strengthens the remote work environment beyond data and workstation security by leveraging AI and analytics for operational oversight, security and compliance.
360° Customer Insights and Integrated Analytics-as-a-Service
EXPIRIUS ElevateEX provides a single source of truth through intelligent conversation mining across channels, Voice of Customer (VOC) analytics and custom predictive models – enabling faster decision-making for Customer Experience Officers (CXOs).
Customer Journey Discovery and Orchestration
EXPIRIUS JourneyEX leverages customer touchpoints (across self-service and assisted service channels) to hyper-personalize journeys in real-time, derive actionable insights, and tailor an optimum contact strategy for a true omni-channel customer experience.
While enabling brand differentiation through improved CX, WNS EXPIRIUS drives measurable outcomes.
How does a cloud-based omni-channel suite power
How can predictive analytics enable intelligent customer engagement and revenue maximization?
What underpins a mature digital strategy that enables improved operational efficiencies?
"Thank you for everything you have been doing for Avon."
Head, Contact Center Operations, Avon
"You guys have been fantastic in supporting EnergyAustralia."
Outsource Operations Leader, EnergyAustralia
"We have seen great success with WNS’ Sales COE framework, increasing our revenue in this area by 166% from time of implementation. This is a fantastic value added service that WNS has provided, as it has not only increased our acquisition and revenue numbers but has also improved the quality of conversations with our customers."
Matthew Sabin, Customer Experience & Call Centre Relationship Manager, ARE Media
"Client commitment from WNS in this crisis has been amazing. Manila has been shut down and they have already implemented "Work-from-Home" program for our call center last week – way ahead of the game. They have the largest portfolio of Travel industry contact centers all around the world and have been doing an amazing job during the crisis to support travelers and keep the travel ecosystem breathing."
Yatin Patel, Co-founder & CEO, Reservations.com
Digital CX Consultant: Orchestrating Superior Experience with Empathy & Finesse
– Jitender Mohan, Head, Customer Interaction Services
Design thinking-led consulative approach to help companies re-design end-to-end Customer journeys
On-demand access to CX domain experts to manage business variability
Best-in-class maturity model-based COEs for sales, assisted digital channels, fulfillment and collections
Innovative and outcome-driven commercial models in line with our skin-in-the-game approach
Stevie® Awards for Customer Service Excellence
‘Leader’ in NelsonHall’s NEAT for CX Services in Energy & Utilities
‘Ranked #1’ in HFS’ Top 10 for Travel, Hospitality and Logistics
‘Leader’ in NelsonHall’s NEAT for Customer Experience (CX) Services in Travel, Transport and Hospitality