Environment Health and Safety Management System

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Environment Health and Safety Management System (EHSMS) Framework and Policy

Our EHSMS aligns with the latest Environment Management System ISO 14001:2015 and the Occupational Health and Safety Management System Standard ISO 45001:2018. We are actively enhancing our Environment Management System to achieve carbon Net-Zero. To make our shared goal a reality, our Environment Health and Safety team collaborates globally to meet near and long-term company-wide emission reduction goals in line with the Science Based Targets initiative (SBTi).

The EHS Management System is pivotal to maintaining a safe and healthy workplace for our employees and other stakeholders. It enables us to take a holistic view of our business operations and identify and mitigate potential risks in our operations. It also drives our efforts to continually improve the environment, health and safety standards for employees and stakeholders.

Environment, Health and Safety Management System

Our EHSMS framework is guided by our Environment, Health and Safety (EHS) policy, which establishes environment, health and safety management and sustainability considerations for our major delivery locations. This includes our operations in India, the Philippines, Sri Lanka, South Africa and Romania.

The four key elements of the EHS policy are: Environment and Sustainability, Encourage Compliance, Employees and Stakeholders (Clients, Suppliers, Contractors and Government), and EHS Integration and Business Excellence.

For more information, please go through our EHS Policy.

Environment, Health and Safety Policy Statement

WNS will strategically adopt and imbibe Environmental, Health and Safety (EHS) Management in our way of business. This is consistent with WNS global business ethics, values and interests.

We at WNS are committed to abide by the following:

Environment & Sustainability
We will encourage the conservation of natural resources. For this, we will make efforts to minimize or eliminate adverse EHS effects and risks that may be associated with our activities, operations and services.
Encourage Compliance
We will be committed to comply with the applicable laws related to EHS and our own EHS Management Standards.
Employees & Stakeholders
We at WNS will strive to prevent occupational injuries and illnesses, promote healthy practices and reverence for the environment.
- Employees:
  - We shall provide a safe work environment to employees.
  - We will ensure that our employees have the awareness, skills and knowledge to carry out this policy.
  - We expect employees to follow the rules, report unsafe conditions and behaviours to improve our safety performance.
- Clients, Suppliers and Contractors: We will work with our clients, suppliers and contractors for augmenting EHS performance.
- Community and Government: We will participate in government EHS initiatives and community programs.
EHS integration & Business Excellence
We shall incorporate EHS considerations in our efforts to achieve business excellence. Strive for continual improvement in environmental, health and safety performance. We will set goals, measure the progress and communicate results.

Compliance with this policy is the responsibility of every employee.

Keshav R. Murugesh
Group Chief Executive Officer

Milind Ghule
Corporate SVP - Admin & Facilities

Key Focus Areas - Environment Health & Safety Management System (EHSMS)

Employee Engagement through:

EHS committee for consultation & participation of workers.
Organizing activities & communication for awareness.
Organizing trainings (Computer Based/Classroom) to understand the impacts of their work activities on the environment as well as occupational health and safety (OHS) to ensure safe work environment.

Initiate Environmental Management Programs:

Conservation of natural resources (Energy & Water) by reduction in consumption and use of efficient technologies.
Waste management & reduction in waste generation.

Meeting The overall Net-Zero Target commits to reach Net-Zero greenhouse gas emissions by FY2050:

Near-Term Targets: To reduce Scope 1(Direct) and Scope 2(Indirect) GHG emissions by 42% and further commit to reduce scope 3 (Value Chain) GHG emissions by 51.6% per FTE by FY2030.
Long-Term Targets: To reduce Scope 1(Direct) and Scope 2(Indirect) GHG emissions by 90% and further commit to reduce scope 3 GHG emissions by 97% per FTE by FY2050.

Sustainable operations and services:

Taking suitable actions e.g. green energy, use of EVs, direct and indirect carbon reduction, to reduce air pollution by replacing high GWP refrigerant gases by low GWP.
Conduct Climate Risk assessment and taking suitable actions to address the significant risks.

To make the workplace a safe haven by taking several actions:

Hazard identification and closure of gaps for Occupational Incident Reduction.
Addressing Significant EHS Risks and Opportunities with 100% control measures

* This policy statement is applicable for EHS MS certified sites in India, Philippines, South Africa, Sri Lanka & Romania and it's targets are reviewed annually. Amendments are made in case required for improvement of EHS MS and keeping up to date with latest requirements.

Adopted date for EHS Policy: October 10, 2011
Reviewed date: December 3, 2024

Energy Management

WNS is at the forefront of driving change by continually improving energy efficiency and conservation. To attain this objective, we implement several initiatives under our Environment Management System program, including energy consumption monitoring and planting over 18,000 trees at locations in and outside India. This effort not only has a positive impact on the environment like improving the air quality and enriching the soil but also has a socio-economic impact by providing livelihood to farmers.

Renewable energy remains a key focus area for WNS as part of our net-zero program, with clean energy becoming a more dominant source for our business across locations. We are minimizing our reliance on non-sustainable sources and constantly looking for clean and sustainable energy sources.

Energy Efficiency and Conservation Initiatives

To improve energy efficiency in our office infrastructure, we have implemented various initiatives. Furthermore, efforts are underway to identify more such opportunities at other facilities across our global operations. Our efforts have been recognized, with our operational sites in India maintaining their Energy STAR ratings.

To effectively optimize energy consumption, we are focusing on implementing good energy management practices and energy-efficient technologies. We have reduced energy consumption by consolidating our operational sites (offices and data centers) and implementing focused actions. Some of these measures are a continuation of our efforts to reduce energy waste during the hybrid model of working. We are currently measuring the impact by capturing energy data, identifying the associated impacts and finding alternatives to minimize it. WNS is also focusing its attention toward opting for green and energy-efficient buildings for our future offices.

Energy-Efficiency-and-Conservation-Initiatives

To raise awareness about environmental issues and promote sustainability, WNS actively conducts training programs, both computer-based training and classroom training for employees on various environmental topics to foster a culture of sustainability across the organization. Like Internal auditor certification ISO14001:2015 & Lead auditor certification course, ISO 50001:2018, Chemical/Oil spill drills. WNS also has an internal training platform GLINT wherein EHS orientation is mandatory for 100% new joiners. In addition to these awareness campaigns, and sustainability-focused employee initiatives are arranged on various observance days - Earth Day, Water Day and World Environment Day etc.

As a part of environmental sustainability and carbon sequestration activities, we launched the ‘WNS GROW GREEN’ program. This mega tree-planting program is aimed at fostering socio-economic development while promoting green practices. Under this program we have planted around 18,000+ trees in India and Non-India locations till date. The estimated total carbon absorption form this is approx. 14,216 tCO2e in the life span of the plant / tree (considering 35 years). This effort not only has a positive impact on environment like improvement in the air quality and enrichment of the soil quality but also has a socio-economic impact by providing livelihood to farmers. The survival rate of the trees is expected to be more than 95%.

GHG Emissions

WNS (Holdings) Limited has approved near and long-term science-based emissions reduction targets with the SBTi. The SBTi has verified WNS (Holdings) Limited’s these net-zero science-based targets to be achieved by FY2050.

Overall Net-Zero Target: WNS (Holdings) Limited commits to reaching net-zero greenhouse gas emissions across the value chain by FY2050.
Near-Term Targets: WNS (Holdings) Limited commits to reducing absolute scope 1 and 2 GHG emissions by 42% by FY2030 from a FY2022 base year. WNS (Holdings) Limited also commits to reducing scope 3 GHG emissions by 51.6% per FTE within the same timeframe.
Long-Term Targets: WNS (Holdings) Limited commits to reducing absolute scope 1 and 2 GHG emissions by 90% by FY2050 from a FY2022 base year. WNS (Holdings) Limited also commits to reducing scope 3 GHG emissions by 97% per FTE within the same timeframe.

At WNS, we measure and track our direct (Scope 1), indirect (Scope 2) and in value chain (Scope 3) GHG emissions in context with our GHG (tCO2e) emissions. The methodology used for calculating GHG emissions is aligned with the globally accepted GHG protocol standards developed by the World Resources Institute. Additionally, it helps us identify areas where energy efficiency can be improved and GHG emissions lowered.

We seek to alleviate the negative impact of climate change by identifying related risks and opportunities and actively working toward carbon net-zero alignment with our Environment Management System (EMS). Our EMS focuses on reducing carbon emissions across the entire value chain, including Scope 1, Scope 2 and Scope 3 emissions. We have joined the “Race to Zero” campaign backed by the United Nations and are actively pursuing our SBTi-approved targets, with the primary objective of limiting global temperature rise to 1.5°C.

With streamlined management and the right technology, we are focusing on optimizing our energy consumption. Currently, we utilize green energy based on site dynamics at our existing locations and plan to explore green and energy-efficient buildings for our future offices. Additionally, we have implemented the usage of electric vehicles in locations with charging stations.

WNS (Holdings) Limited’s GHG PERFORMANCE

The above performance figures include all locations of WNS (Holdings) Ltd.

Waste Management

Under our EMS program, we are monitoring, measuring and reducing the quantum of waste being generated from our operations. The following are some steps we have taken to reduce waste generation:

Optimal use of IT equipment to reduce e-waste

Digitization in our processes to drive paperless operations
Elimination of use-and-throw items:
1. Reusable ceramic mugs have replaced paper cups
2. Reusable glass water bottles have replaced packaged plastic bottles
3. Reusable acrylic containers with lids have replaced plastic wrap films
4. Use of tissue paper eliminated wherever possible
5. Promote reduction in the use of single-use plastic

All our waste is appropriately disposed of in accordance with the prescribed norms as per specific regions.

Water Management

WNS takes office spaces on lease, with the lessors being responsible for providing water from various sources, including the municipal water supply, groundwater and tankers that supply water when needed. In some locations, WNS procures water cans as a potable source of water. In most of our locations, the lessors treat wastewater in centralized sewage treatment plants that they own and operate. Some of the steps we have taken to reduce water consumption and arrest water leakage include:

Push taps installed in place of conventional taps
Waterless, hygienic urinals are being installed
Recycled water is being used wherever possible
Water flow optimization
Awareness mailers and posters on water conservation and the reduction of wastage