Finance & Accounting Services
for Travel and Hospitality

Key Challenges Travel and Hospitality Must Overcome in a Volatile Climate

Complex, multi-region settlement cycles across BSP/ARC, OTAs, TMCs and interline partners

High manual effort in fare audits, refunds, vouchers, ancillaries and chargebacks

Fragmented finance systems spanning ticketing, loyalty, baggage, CX and operations

Revenue leakage due to incorrect filings, commissions, prorations and tax application

Slow month-end close cycles impacting accuracy, compliance and forecast clarity

High cost of operations due to repetitive reconciliation effort and data spread

Seasonality-driven volatility affecting cashflow predictability and working capital health

Our Finance Transformation Solutions for Travel and Hospitality

WNS enables end-to-end AI-led finance transformation built for the Travel & Leisure sector, from target operating model to operational excellence to finance modernization and analytics.

Revenue Assurance

Revenue Assurance

  • Fare audit automation to identify revenue leakage
  • OTA commission validation with discrepancy recovery
  • Interline billing and proration accuracy for error-free settlements
Reconciliation, Refunds and Settlement

Reconciliation, Refunds and Settlement

  • Automated refund queue processing across airlines, OTA and direct channels
  • BSP/ARC settlement support across multi-country, multi-period flows
  • Voucher and e-wallet reconciliation to reduce ageing items and refund backlog
Financial Control and Compliance

Financial Control and Compliance

  • SOX compliance readiness and internal audit control frameworks
  • Chargeback, dispute and exception reduction through automated workflows
  • Multi-entity reporting consolidation for global finance visibility
  • Accounting standards change support (IFRS 17, LDTI)
Predictive Intelligence and Forecasting

Predictive Intelligence and Forecasting

  • Demand, cost and working capital forecasting using AI-led models
  • Data-driven revenue + spend planning for CFO decision visibility
  • Analytics dashboards that provide near-real time financial insight
Revenue Assurance

Revenue Assurance

  • Fare audit automation to identify revenue leakage
  • OTA commission validation with discrepancy recovery
  • Interline billing and proration accuracy for error-free settlements
Reconciliation, Refunds and Settlement

Reconciliation, Refunds and Settlement

  • Automated refund queue processing across airlines, OTA and direct channels
  • BSP/ARC settlement support across multi-country, multi-period flows
  • Voucher and e-wallet reconciliation to reduce ageing items and refund backlog
Financial Control and Compliance

Financial Control and Compliance

  • SOX compliance readiness and internal audit control frameworks
  • Chargeback, dispute and exception reduction through automated workflows
  • Multi-entity reporting consolidation for global finance visibility
  • Accounting standards change support (IFRS 17, LDTI)
Predictive Intelligence and Forecasting

Predictive Intelligence and Forecasting

  • Demand, cost and working capital forecasting using AI-led models
  • Data-driven revenue + spend planning for CFO decision visibility
  • Analytics dashboards that provide near-real time financial insight

Strategic Finance Transformation

CFO Advisory for Travel Enterprises
CFO Advisory for Travel Enterprises
aTOM – Agile Target Operating Model
aTOM – Agile Target Operating Model
TRAC ONE-F – Autonomous Accounting Platform
TRAC ONE-F – Autonomous Accounting Platform
FIAB – Financial Intelligence and Benchmarking
FIAB – Financial Intelligence and Benchmarking
Working Capital and Cashflow Optimization
Working Capital and Cashflow Optimization
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CFO Advisory for Travel Enterprises

Comprehensive CFO advisory services designed specifically for travel and hospitality enterprises:

  • Finance organization re-design
  • Center of Excellence modeling
  • Business process re-engineering
  • People structure and skill fitment
  • Technology implementation
  • Process controls framework design
  • Governance and structure alignment
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aTOM – Agile Target Operating Model

Right-fit operating model with process re-imagination, governance frameworks, benchmarking, analytics and transformation accelerators in a single digital command center.

aTOM enables your organization to achieve operational excellence through structured transformation and continuous optimization.

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TRAC ONE-F – Autonomous Accounting Platform

Touchless AP, AR and R2R with optimized journal posting, reconciliation automation and reduced month-close effort.

TRAC ONE-F leverages AI and automation to transform your accounting operations, delivering:

  • Automated accounts payable and receivable processing
  • Intelligent record-to-report workflows
  • Streamlined reconciliation processes
  • Faster month-end close cycles
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FIAB – Financial Intelligence and Benchmarking

Real-time financial insights, leakage detection, KPI benchmarking and decision acceleration.

FIAB empowers CFOs and finance teams with actionable intelligence to drive strategic decisions and identify opportunities for improvement across the organization.

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Working Capital and Cashflow Optimization

Faster settlement, reduced DSO, improved refund cycle turnaround times.

Our working capital optimization solutions help travel and hospitality enterprises improve cash flow predictability, reduce days sales outstanding, and accelerate settlement cycles to maintain healthy working capital positions even during volatile market conditions.

Thought Leadership That Can Power Market-Leading Differentiation

Architect from the Core, Every Finance Transformation Needs its Driving Force

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How Analysts View Us

Gartner

WNS Named a Leader in the 2025 Gartner® Magic Quadrant™ for Finance & Accounting for the Fourth Consecutive Year

Access Report

WNS Recognized as a ‘Leader’ in Finance and Accounting by ISG for the Fourth Consecutive Year

Access Report

WNS Recognized as a Leader in Finance and Accounting Outsourcing in Everest Group’s Peak Matrix® Assessment 2025

Access Report

2024 Stevie Awards ‘Gold’ for Emerging Technology - Implementing RPA for Finance Automation

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Begin your Travel and Hospitality Finance Transformation journey with WNS