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Client Success Stories: Highlights of Our Legal Process Outsourcing Work

legal-service-slide-1

International Incorporations Firm

Challenge:
  • Ensuring legal and regulatory compliance for an international incorporations firm, covering offshore registry and Group Compliance Centre
Solution:
  • Our support included document apostilization, certificate evidence, resolution drafting and maintaining essential registers, driven by meticulous processes
Outcomes:
  • Delivered 98% accuracy, enhancing document quality and reducing customer complaints. Optimized processes generated 145 innovative ideas, that resulted in a 15% increase in capacity to take on additional work at no extra cost to the client
Leading-Personal-Injury-Law-Firm

Leading Personal Injury Law Firm

Challenge:
  • Enhancing case management, encompassing research, client interactions, valuations, negotiations and litigation, while optimizing case law referencing
Solution:
  • Conducted precise case law research for attorney support. Streamlined end-to-end processes, including voice client management and non-referenced case searches
Outcomes:
  • Reduced Personal Injury case durations by 15% and improved case load management by 32%. Implemented impactful B2B and B2C telephony engagement, with robust process monitoring frameworks
Leading-Legal-UK-Magazine

Leading Legal UK Magazine

Challenge:
  • Analyzing data from 1,000+ clients across top 100 law firms, including intricate company profiles and comprehensive law firm insights
Solution:
  • Collaborated to launch a London market business intelligence product. Advised on approach, framework and data feasibility. Created a structured database with backend API access
Outcomes:
  • Successfully introduced the innovative BI product. Efficient data organization and API access provided streamlined insights for informed decisions
Major-UK-Law-Firm

Major UK Law Firm

Challenge:
  • Accurate processing of non-transcribed audio notes and software-transcribed files with error correction
Solution:
  • Established meticulous processes, achieving over 99% accuracy. Introduced in-house training and expanded work scope by 50% through a successful pilot
Outcomes:
  • Sustained 99%+ accuracy, streamlined training and significant work scope growth
Leading-UK-Conveyancer

Leading UK Conveyancer

Challenge:
  • Offering end-to-end transaction support, from admin to complex legal tasks
Solution:
  • Managed conveyancing process independently at WNS. Introduced training methodology for consistent high-performance. Established audit frameworks with compliance
Outcomes:
  • Enabled 80% independent conveyancing process handling. Established quality assurance through co-created audit frameworks delivery 99%+ accuracy. Delivered ~ GBP 24 Mn reduction in cost of operations to over program duration to date
Prominent-Virtual-Venue-Service-Provider

Prominent Virtual Venue Service Provider

Challenge:
  • Thoroughly reviewing MSAs, SOWs and contracts spanning staffing, exhibitions, recruitment, sponsorship and work orders
Solution:
  • Analyzed and cataloged contract attributes to create a searchable repository. Ensured accuracy and adherence to timelines
Outcomes:
  • Maintained over 99% accuracy in contract review. Delivered a flawless 100% TAT with zero SLA misses, significantly enhancing client satisfaction
Top-Wealth-Management-Company

Top Wealth Management Company

Challenge:
  • Providing comprehensive admin support and data analysis
Solution:
  • Streamlined office procedures, developed software features, managed projects, and suppliers. Conducted financial analysis, custom reports and database upkeep
Outcomes:
  • Implemented efficient process monitoring frameworks. Introduced Query Management for 24-hour stakeholder query resolution via calls and emails, enhancing client satisfaction
 
 
 
 

WNS Advantage

  • 15+ years of deep domain expertise
  • Seasoned lawyers and paralegals on our team
  • Cost optimization achieved through multiple offshore operating models
  • In-house, tailored ‘Legal Quality Framework’ for Day 1 implementation
  • Agile in response to both expected and unexpected business volumes
  • Quick adaptability to emerging industry trends

Testimonials

"We have had an extremely positive experience with WNS so far. We find that they are flexible in managing volume spikes, have been responsive in taking feedback and there’s been ongoing improvement in service delivery and a true partnership approach. WNS conduct an annual voice of customer survey and based on our experience we have rated WNS 9 out of 10 since 2010… "

Head of Shared Services and New Business, Conveyancing, Leading Property Services Firm in the UK