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Client Success Stories: Highlights of Our Work

legal-service-slide-1

International Incorporations Firm

Challenge:
  • Ensuring legal and regulatory compliance for an international incorporations firm, covering offshore registry and Group Compliance Centre
Solution:
  • Our support included document apostilization, certificate evidence, resolution drafting and maintaining essential registers, driven by meticulous processes
Outcomes:
  • Delivered 98% accuracy, enhancing document quality and reducing customer complaints. Optimized processes generated 145 innovative ideas, that resulted in a 15% increase in capacity to take on additional work at no extra cost to the client
Leading-Personal-Injury-Law-Firm

Leading Personal Injury Law Firm

Challenge:
  • Enhancing case management, encompassing research, client interactions, valuations, negotiations and litigation, while optimizing case law referencing
Solution:
  • Conducted precise case law research for attorney support. Streamlined end-to-end processes, including voice client management and non-referenced case searches
Outcomes:
  • Reduced Personal Injury case durations by 15% and improved case load management by 32%. Implemented impactful B2B and B2C telephony engagement, with robust process monitoring frameworks
Leading-Legal-UK-Magazine

Leading Legal UK Magazine

Challenge:
  • Analyzing data from 1,000+ clients across top 100 law firms, including intricate company profiles and comprehensive law firm insights
Solution:
  • Collaborated to launch a London market business intelligence product. Advised on approach, framework and data feasibility. Created a structured database with backend API access
Outcomes:
  • Successfully introduced the innovative BI product. Efficient data organization and API access provided streamlined insights for informed decisions
Major-UK-Law-Firm

Major UK Law Firm

Challenge:
  • Accurate processing of non-transcribed audio notes and software-transcribed files with error correction
Solution:
  • Established meticulous processes, achieving over 99% accuracy. Introduced in-house training and expanded work scope by 50% through a successful pilot
Outcomes:
  • Sustained 99%+ accuracy, streamlined training and significant work scope growth
Leading-UK-Conveyancer

Leading UK Conveyancer

Challenge:
  • Offering end-to-end transaction support, from admin to complex legal tasks
Solution:
  • Managed conveyancing process independently at WNS. Introduced training methodology for consistent high-performance. Established audit frameworks with compliance
Outcomes:
  • Enabled 80% independent conveyancing process handling. Established quality assurance through co-created audit frameworks delivery 99%+ accuracy. Delivered ~ GBP 24 Mn reduction in cost of operations to over program duration to date
Prominent-Virtual-Venue-Service-Provider

Prominent Virtual Venue Service Provider

Challenge:
  • Thoroughly reviewing MSAs, SOWs and contracts spanning staffing, exhibitions, recruitment, sponsorship and work orders
Solution:
  • Analyzed and cataloged contract attributes to create a searchable repository. Ensured accuracy and adherence to timelines
Outcomes:
  • Maintained over 99% accuracy in contract review. Delivered a flawless 100% TAT with zero SLA misses, significantly enhancing client satisfaction
Top-Wealth-Management-Company

Top Wealth Management Company

Challenge:
  • Providing comprehensive admin support and data analysis
Solution:
  • Streamlined office procedures, developed software features, managed projects, and suppliers. Conducted financial analysis, custom reports and database upkeep
Outcomes:
  • Implemented efficient process monitoring frameworks. Introduced Query Management for 24-hour stakeholder query resolution via calls and emails, enhancing client satisfaction
 
 
 
 

WNS Advantage

  • 15+ years of deep domain expertise
  • Seasoned lawyers and paralegals on our team
  • Cost optimization achieved through multiple offshore operating models
  • In-house, tailored ‘Legal Quality Framework’ for Day 1 implementation
  • Agile in response to both expected and unexpected business volumes
  • Quick adaptability to emerging industry trends