Client Success Stories: Highlights of Our Work

International Incorporations Firm

Challenge:

• Ensuring legal and regulatory compliance for an international incorporations firm, covering offshore registry and Group Compliance Centre

Solution:

• Our support included document apostilization, certificate evidence, resolution drafting and maintaining essential registers, driven by meticulous processes

Outcomes:

• Delivered 98% accuracy, enhancing document quality and reducing customer complaints. Optimized processes generated 145 innovative ideas, that resulted in a 15% increase in capacity to take on additional work at no extra cost to the client

Leading Personal Injury Law Firm

Challenge:

• Enhancing case management, encompassing research, client interactions, valuations, negotiations and litigation, while optimizing case law referencing

Solution:

• Conducted precise case law research for attorney support. Streamlined end-to-end processes, including voice client management and non-referenced case searches

Outcomes:

• Reduced Personal Injury case durations by 15% and improved case load management by 32%. Implemented impactful B2B and B2C telephony engagement, with robust process monitoring frameworks

Leading Legal UK Magazine

Challenge:

• Analyzing data from 1,000+ clients across top 100 law firms, including intricate company profiles and comprehensive law firm insights

Solution:

• Collaborated to launch a London market business intelligence product. Advised on approach, framework and data feasibility. Created a structured database with backend API access

Outcomes:

• Successfully introduced the innovative BI product. Efficient data organization and API access provided streamlined insights for informed decisions

Major UK Law Firm

Challenge:

• Accurate processing of non-transcribed audio notes and software-transcribed files with error correction

Solution:

• Established meticulous processes, achieving over 99% accuracy. Introduced in-house training and expanded work scope by 50% through a successful pilot

Outcomes:

• Sustained 99%+ accuracy, streamlined training and significant work scope growth

Leading UK Conveyancer

Challenge:

• Offering end-to-end transaction support, from admin to complex legal tasks

Solution:

• Managed conveyancing process independently at WNS. Introduced training methodology for consistent high-performance. Established audit frameworks with compliance

Outcomes:

• Enabled 80% independent conveyancing process handling. Established quality assurance through co-created audit frameworks delivery 99%+ accuracy. Delivered ~ GBP 24 Mn reduction in cost of operations to over program duration to date

Prominent Virtual Venue Service Provider

Challenge:

• Thoroughly reviewing MSAs, SOWs and contracts spanning staffing, exhibitions, recruitment, sponsorship and work orders

Solution:

• Analyzed and cataloged contract attributes to create a searchable repository. Ensured accuracy and adherence to timelines

Outcomes:

• Maintained over 99% accuracy in contract review. Delivered a flawless 100% TAT with zero SLA misses, significantly enhancing client satisfaction

Top Wealth Management Company

Challenge:

• Providing comprehensive admin support and data analysis

Solution:

• Streamlined office procedures, developed software features, managed projects, and suppliers. Conducted financial analysis, custom reports and database upkeep

Outcomes:

• Implemented efficient process monitoring frameworks. Introduced Query Management for 24-hour stakeholder query resolution via calls and emails, enhancing client satisfaction