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WNS Positioned in the Leaders’ Quadrant of AIM Research’s 2025 PeMa Quadrant for Agentic AI Services

Read | Jul 05, 2025

AUTHOR(s)

AIM Research

Penetration Maturity (PeMa) Quadrant

Key Points

WNS has been positioned in the Leaders’ Quadrant of AIM Research’s 2025 PeMa Quadrant for Top Agentic AI Service Providers. This recognition reflects AIM Research’s evaluation of WNS’ ability to develop and deliver Agentic AI-powered services. The assessment is based on criteria such as service scope, customer base, multi-agent orchestration, governance and ethics, and integration capabilities.

This marks a significant milestone in our continued focus on AI innovation, strengthened by the integration of Kipi.ai into WNS Analytics. As enterprises shift from simple prompt-based applications to systems capable of reasoning, planning and executing complex workflows, WNS is supporting this transition with domain-led Agentic AI services that embed real-world context and compliance into autonomous systems.

WNS’ unique approach to Agentic AI is marked by:

  • Human-AI Synergy: Agentic AI services that combine autonomous systems with embedded human judgment for superior control, adaptability and trust.
  • Productized Innovation Built on Domain Excellence: AI-led solutions that are modular, scalable and built to address real-world challenges across industries.
  • AI Utilities Hub: A powerful foundation of reusable AI components, accelerating deployment and outcomes.
  • AI Lab: A hub for experimentation and innovation, bringing AI, decision engines and agentic models to life.
 

FAQs

1. What are Agentic AI services, and how are they different from traditional AI solutions?

Agentic AI services go beyond prompt-based automation by enabling AI systems to reason, plan, and execute tasks autonomously while adapting to real-world business context, dynamic conditions, and enterprise workflows.

2. Why was WNS recognized as a Leader in AIM Research’s 2025 PeMa Quadrant for Agentic AI Services?

WNS was recognized for its strong service scope, enterprise integrations, multi-agent orchestration capabilities, and focus on governance, ethics, and real-world deployment across complex, regulated environments.

3. How does WNS ensure trust, control, and compliance in Agentic AI systems?

WNS embeds human judgment, governance frameworks, and ethical safeguards into Agentic AI systems to ensure responsible decision-making, transparency, auditability, and enterprise-grade control at scale.

4. What industries can benefit most from WNS’ Agentic AI services?

Industries such as banking, insurance, healthcare, travel, retail, and technology benefit from WNS’ domain-led Agentic AI services tailored to complex workflows, regulations, and customer experience demands.

5. What is multi-agent orchestration, and why is it important for enterprises?

Multi-agent orchestration enables multiple AI agents to collaborate, coordinate tasks, and make decisions across workflows, improving scalability, accuracy, resilience, and operational efficiency enterprise-wide.

6. How does the integration of Kipi.ai strengthen WNS’ Agentic AI capabilities?

The integration of Kipi.ai enhances WNS Analytics with advanced AI engineering, data science, and scalable deployment capabilities for faster Agentic AI adoption and measurable business outcomes.

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Related To: Agentic AI