Key Challenges We Solve

supply-chain-operations.

Disjointed supply chain operations

Forecasting-inaccuracy

Forecasting inaccuracy

Escalating-operational-costs

Escalating operational costs

Delayed order fulfillment

Delayed order fulfillment

Fragmented-customer-experience

Fragmented customer experience

Data-integrity-issues

Data integrity issues

Limited-resilience-to-disruption

Limited resilience to disruption

Siloed-decision-making

Siloed decision-making

What We Do

We orchestrate transformation across the end-to-end supply chain, streamlining processes and delivering long-term results

Drive stronger outcomes with sales and operations planning, integrated business planning, demand forecasting, supply and material planning and distribution requirement planning

Streamline order-to-fulfillment with optimized order processing, inventory and lead time management, delivery scheduling and logistics execution

Elevate the post-purchase experience with reverse logistics, warranty and returns management, field service operations and service parts forecasting

Enhance data integrity with quality assessment, cleansing, enrichment, migration, governance and master data creation for materials, products, vendors, customers, logistics and planning

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Derive actionable insights with demand forecasting, inventory and network optimization, transportation analytics, process diagnostics and risk intelligence

How We Deliver

We orchestrate transformation across the end-to-end supply chain, streamlining processes and delivering long-term results

aTOM (Agile Target Operating Model) enables process diagnostics, maturity assessments, and scalable best practices to drive operational efficiency and transformation outcomes

Analytics- and AI-driven scenario planning models optimize supply chain planning, improve decision-making, manage uncertainty, and enhance end-to-end performance across networks

AI-enabled touchless order processing (OMTRAC) uses intelligent character recognition, automation, and workflow orchestration to accelerate processing and improve accuracy

Malkom, an AI- and ML-powered shipment digitization platform, streamlines fulfillment through intelligent booking, allocation, tracking, and documentation management capabilities

Master data frameworks and accelerators including SKENSE and Clarintus, enable cognitive capture, standardization, enrichment, governance, supporting intelligent automation at scale

Success Stories

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Streamlining Order Management with Intelligent Orchestration and Milestone Tracking

Client: Leading Global Software Provider

WNS partnered with a global software leader to transform its inefficient order management systems. By digitizing workflows and integrating intelligent orchestration, we enabled faster, more accurate order processing across the enterprise.

Impact Delivered

  • 16% improvement in order management timeliness
  • 23% increase in first-time-right orders
  • 30% productivity gains 
  • 40% reduction in order cycle time

The Challenge

The client was constrained by an environment of fragmented decision-making, decentralized operations, customer master data inaccuracies and sluggish order processing.

The WNS Solution

We standardized and centralized order management processes through digitization and process improvements. Additionally, order entry was automated and configured in Oracle using RPA with post-order booking auto alerts to the manufacturer. We leveraged ServiceNow for order orchestration and milestone tracking.

The Future-Ready Shift

By leveraging intelligent automation and driving real-time visibility and intelligent workflows, WNS enabled the client to build a scalable, agile order management ecosystem. The transformation enabled the client to accelerate timelines and drive enhanced productivity and customer satisfaction.

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Optimizing Cost Visibility and Process Efficiency with Intelligent Master Data Management

Client: Leading Frozen Foods Company

A global frozen foods giant sought WNS’ services to streamline cost reconciliation and process order management. By centralizing master data and automating key workflows, we enabled faster reporting, reduced operational costs and improved planning accuracy

Impact Delivered

  • 30% faster processing of the process order settlement
  • Faster and improved costing reporting process
  • 25% reduced cost of operations

The Challenge

The client wanted to break from master data inaccuracies leading to increasing fallouts during MRP runs, product planning and availability. They were also facing high variances in material usage, labor, energy usage and process order.

The WNS Solution

We set up a centralized master data management team and developed standard templates for plant cost reconciliation, resulting in faster identification of SKUs with cost differences. WNS also created macros for auto reconciliation of scrap percentage, for auto settlement of cost in process orders.

The Future-Ready Shift

By embedding automation and governance into core operations, WNS helped the client build a scalable, intelligent costing ecosystem. The partnership has delivered speed, efficiency and stronger visibility for the company.

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Delivering Logistics Intelligence and Cost Efficiency for a Global Medical Devices and CPG Leader

Client: Leading Medical Devices and CPG Company

WNS transformed operations, leveraging AI and domain expertise, for a global medical devices and consumer goods company. By enhancing data visibility and optimizing network performance, we helped the client unlock significant cost savings and operational agility.

Impact Delivered

  • USD 25 million potential cost savings through optimized network
  • Over 2.5% improvement in the On Time Delivery (OTD) performance
  • 100% visibility into parcel profile
  • 20% reduction in spot buys
  • 10% reduction in cost per pallet

The Challenge

A lack of visibility on spends, inefficient carrier selection and allocation, surging costs and data inaccuracies were proving untenable for the client.

The WNS Solution

We streamlined the data collection and enrichment process, optimized inter-facility lanes and delivered sharp insights to identify cost-saving opportunities. We also enabled carbon footprint mapping and reporting for the global fleet.

The Future-Ready Shift

This transformation went beyond cost control and redefined how the client manages logistics intelligence. With full visibility, predictive insights and sustainability tracking, the company is equipped to boldly respond to what’s next.

 
 

Testimonials

Thank you again, this time for the work you did on the CP&RHS Safety Stock Model. In your usual friendly and enthusiastic approach, you turned around a large volume of data in a short time period with no fuss. It has been a pleasure continuing to work with you and I look forward to doing so in the future.

Supply and Inventory Planning Manager

 
 
Key Questions Answered

Get answers to your questions and explore how WNS can address your challenges

WNS delivers end-to-end supply chain transformation for improving visibility and agility powered by AI, analytics and domain expertise. All our solutions provide real-time transactional and process visibility, predictive insights and modular agility across planning, fulfillment and post-sales support. Transactional visibility is provided through workflow driven process orchestration and milestone tracking. Supply Chain visibility is provided through state-of-the-art control tower and point solutions dedicated to specific supply chain scope areas.
Unlike transactional BPOs, WNS offers domain-led, AI-powered, future-ready supply chain ecosystems that drive strategic impact. Our proprietary frameworks, accelerators and deep industry knowledge enable smarter, faster and more resilient operations. WNS Co-creates with key Supply chain technology players like ServiceNow, Jiffy.ai to enable next gen solutions. Our key differentiators are included as below:
• Deep domain expertise across the value chain
• Analytics and Intelligence- Embedded and modular offering
• Strong investments in technology partnerships
• Specialized Industry offerings and points solutions like SKENSE and MALKOM
Our advanced analytics and scenario planning models optimize forecasting, inventory, logistics and risk intelligence. Tools like OMTRAC, Demand Forecaster, Malkom and Clarintus deliver actionable insights and automate decision workflows across the value chain. We have key Supply chain technology partnerships like ZOHO, Coupa, Ecovadis, Infor etc.
Absolutely! Our solutions are tailored to industry nuances, with proven success across CPG, manufacturing, retail, healthcare and more. We build smarter operations with clients to solve sector-specific challenges and deliver measurable outcomes.
Clients have achieved up to 50% reduction in operational costs, 30% lower supply chain expenses and 20% faster order fulfillment. Our intelligent solutions consistently improve forecast accuracy, data integrity, transportation spend and utilization and customer satisfaction.

Perspectives

Order-Management

Capability: Smart, Unified Order Management

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Master-Data-Management

Capability: AI-Powered Master Data Excellence

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OMTRAC

Capability: OMTRAC-Enabled Intelligent Order Management

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GFG-Masked-case-study

Case Study: Analytics-Driven Inventory Performance

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McCain-Masked

Case Study: AI-Driven Supply Chain Resilience

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Co-create a Smarter Business with WNS.

Get in Touch with
Our Supply Chain Management Experts

Contact Us

Abhishek Joshi

Director, Supply Chain Capability and Solutions

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