A leading shipping line grappled with revenue losses due to penalties from incorrect customs, bills of lading and manifest filing. Poor visibility, prolonged cycle times and operational disarray compounded the struggle. WNS facilitated the deployment of a workflow tool, bringing in process visibility. Automated key metrics tracking, dynamic prioritization and a cutting-edge operating dashboard transformed the landscape.
Outcomes achieved: 56% reduction in critical customs and bookings-related process turnaround time, 100% adherence to terminal declaration, 50% boost in productivity and 100% error-free and on-time customs filings.