How Virgin Atlantic Achieved Overall Chargeback Win Rates of 54% with WNS
Discover how Virgin Atlantic transformed its chargeback process and slashed revenue losses by
partnering with WNS. Hear from Angela Maguire, Manager - Agency, Refunds and Chargebacks, as she
shares how digital process mapping, workflow optimization and seamless system integration led to
a 60% win rate with Worldpay—far above industry standards.
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