Client Stories

“WNS now feels like a part of the team. Both parties have invested heavily in creating a culture of collaboration and innovation. There is a strong sense of trust that has developed from listening to each other and also by challenging the norm.”

Jason Hendrey,
Senior Director, Global Customer Services,
Oxford Nanopore Technologies

“WNS helps us mature our finance organization and drive automation. They are there when we need them, and it’s a great bunch of people to work with.”

Christof Steube,
Director of Finance Excellence, WSA

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“From all of our partners, WNS stands out. They anticipated how the market was going to respond post COVID, built extra protection, hired people before we had asked for them, at their cost, so that when we needed the resources they were able to turn on very quickly.”

Leonard McCullie,
Director, Vendor Management,

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“WNS’ capacity to ramp speedily and provide the necessary support to ensure we can get back to a level of service our customers are happy with, are outstanding. We are really grateful that WNS has been our partner during and after COVID.”

Petra Reiter,
Vice President, Customer Services,

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“Qbay provides us with the capability and, importantly, the flexibility we need, and this really sets the tool apart. From day one we are seeing an improvement in customer experience, an improvement in agent productivity, and we have enhanced reporting. We are excited to continue to grow and build on our current partnership with WNS through initiatives like Qbay.”

Aaron Fadelli,
Business Leader, Flight Centre

" Qbay, WNS’ automated workflow and productivity management solution, was the way to go for us. Mainly because of the speed with which WNS was able to do the development work for us and tweak it to meet our requirement…with any other system, it would have taken at least twice as long. "

Alex Cook,
Head of Finance Operations,
Healius Pathology

" I think the reason I have been so successful personally and Varo itself has grown and been so successful is because of whom we’ve chosen to partner with…and WNS has been that partner "

Breanna Rivers,
Partner Performance Manager,
Varo Bank

"WNS really takes the time to understand our strategy and then helps to deliver that…and that’s really really important in a partner, that we are pushing in the same direction…"

Jessica Lockwood,
Process Automation Manager
Yorkshire Building Society Group (YBS)

"WSA’s strategic partnership with WNS has led to complete finance and business transformation for systems, processes and standardization across geographies."

Priya Madan Mohan, VP for Group Accounting & Controlling, WS Audiology (WSA)

Sharang Patil, Director of Group Finance Excellence, WSA

“WNS made sure that we stay on top of the daily activity as well as the month-end close during challenging times. I want to thank WNS for all their hard work that has helped us pull through the pandemic.”

Chris Kenny,
VP and Controller,
United Airlines

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"WNS has been a great partner for Delaware North. Their ability to respond and quickly pivot provided us with uninterrupted service during COVID-19."

Christopher Lozipone,
Senior Vice President and Global Business Services Head,
Delaware North

“What an unbelievable achievement, especially with regard to our colleagues in Mumbai who had four hours’ notice to move everything before lockdown. You made it happen, you got connected – amazing team effort.”

Phillip Irish,
General Manager, Shared Services Delivery, Quality & Governance,
GFG Alliance

You guys have been fantastic in supporting Energy Australia with our endeavours...

Steve Corden,
Outsource Operations Leader,
Energy Australia

I have seen the cooperation between both MTI and WNS on display, and this is truly the evidence of the great partnership we've built over the past years...

Khem Balkaran,
Minerals Technologies Inc. (MTI)

As we added resources from different time zones with different language capabilities and ensured we've been able to service our clients 24*7, WNS has stayed with us step by step...

Nick Haslehurst,
Chief Financial & Operating Officer,

The relationship is now sitting in its fourth year and it has been characterized by WNS being a true strategic partner to us...

Nico Barnard,
Head of Operations,
Prodigy Finance

When we looked for a partner we looked for somebody that we could work with, somebody we could rely on, somebody we could trust, and somebody we could succeed with; and at WNS we found that partner.

Chris Tolomeo,
Senior VP & Head of Banking Services,
M&T Bank

WNS has been an outstanding partner; they consistently have serviced delivery across all financial functions, 100 percent of SLAs have been met,...

Louis J. Profumo,
Church's Chicken

“WNS’ CFO Advisory framework was extremely effective in addressing processes with significant challenges at Mundipharma’s Finance Shared Services Center (FSSC) in Cambridge, UK. The WNS experts resolved backlogs across Procure-to-Pay, Order-to-Cash and Record-to-Report delivering significant, timely, and measurable improvements. Furthermore, the WNS team used data analytics to offer key business insights that identified root causes in order to improve upstream processes. We are confident and look forward to our future partnership leading us to a streamlined, agile and effective accounting operation.”

Gemma Garner, Senior Director, Operational Finance and Internal Control, Mundipharma

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"Pennymac’s collaboration with WNS began in July 2021. We are very pleased with their performance as a strategic service provider. The initial pilot program was to manage call types ranging from simple to slightly complex, supported by offshore Customer Service Representatives (CSR). Since February 2022, we have successfully expanded our engagement to cover more complex call types. Today, WNS has further ramped up the number of CSRs to support our business. Pennymac’s top priority has always been delivering high-quality services to our customers, and WNS has helped us accomplish this goal. Their flexibility in evolving our agreement’s structure has assured us of a pool of well-trained and efficient resources. We look forward to continuing our highly productive relationship with WNS.”

Kevin Meyers, Managing Director, Performing Loans, Pennymac

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"We have seen great success with WNS’ Sales COE framework, increasing our revenue in this area by 166% from time of implementation. This is a fantastic value added service that WNS has provided, as it has not only increased our acquisition and revenue numbers but has also improved the quality of conversations with our customers."

Matthew Sabin, Customer Experience & Call Centre Relationship Manager, ARE Media

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"IAG, as one of the largest airline groups in the world, has in its DNA an unstoppable ambition to deliver efficiency and quality in all its processes, with the focus of achieving excellence and adding greater value to our brand. The partnership and trust between IAG and WNS have been built over many years. It allowed us to be confident that WNS was the best partner to cooperate with us in our PRA strategy and transformation. We were completely convinced that this engagement would be a success and great results would be achieved. WNS' experience in this area was crucial for us and I couldn’t be more excited to work closely with WNS once again."

Offshore Services Manager, IAG

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"The WNS team in Nashik has been delivering services always beyond our expectations. Tasks assigned to the WNS team include data upload, quality control and data refinement. WNS is delivering constant value which translates directly into tangible business benefits for us and our customers. We are also very happy to see the quality and efficiency of WNS‘ work improving over time and are very satisfied with how easy it is to improve existing workflows and how professional, flexible and efficient the whole WNS organization acts when process changes are required from our side."

Henning Voss, Co-founder & CEO, Portrix Logistic Software

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"Joining late in the transformation programme, my impression of WNS is of a very structure, but flexible organisation determined to meet and deliver the customer expectations. The team is very open and constructive in their dealings and communications with ISS, ready to admit shortfalls and explain fixes implemented and quick to raise early warnings and potential actions needed by the ISS team. Now with phase 1 near completion, I look forward to crystallising the benefits of standardisation, robotics and smart working."

Ivo Vesselinov, CFO, Inchcape Shipping Services Ltd.

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" Performing as an extension of our enterprise, WNS consistently provides deep industry expertise within a flexible service model. This is critical given the range of services SITA provides to air transport, government and global distribution systems companies. "

Dave Bakker, SVP Customer Services and Operations, SITA

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"WNS' solution is clearly innovative and showcases how WNS understands our business and innovates to deliver business value."

Michel Hilgersom, Director of Procurement Commercial, KLM

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"Industry expertise was the key. We wanted to ensure we chose a provider that understood the complexities of our business. WNS's knowledge was comprehensive and its solutions flexible. They could talk the talk."

Jeremy Carrington, Head of Procurement, Virgin Atlantic

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" WNS has operated as a valuable partner supporting our organization on streamlining and optimizing our business processes. The approach towards working on engagements is very structured, professional and results driven. Apart from being very collaborative and constructive, the team at WNS understand what they are doing on transformation programs. This has only helped all of us succeed towards realizing game-changing visions."

Suren Thadani, Chief Operating Officer, Inchcape Shipping Services Ltd.

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" We transferred our IT development and support to WNS in 2012. In the process we have significantly reduced our IT spend, but at the same time, have leveraged WNS’s wide experience and coverage in multiple disciplines and their extensive knowledge of our industry and that of many others. Something we were unable to do on our own, or with previous vendors. "

Gordon Pow, Senior Programme Manager, Mitsui O.S.K. Bulk Shipping

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" Being a leader in safe driving analytics, Lytx appreciates that WNS uses data analytics itself to continuously improve quality and efficiency in supporting our business. We rely on the WNS team to review high volumes of business-critical content, and they consistently exceed our expectations. "

William J. Ruff, Vice President, Marketing Operations, Lytx

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" WNS has been a valuable strategic partner for our organization since 2006. The team truly understand our business given their deep domain knowledge and furthermore their readiness to invest time and resources to understand the complexities of our various product ranges makes them the partner of choice for our outsourcing needs. The team services ECU Line offices in over 40 countries for some of our very complex functions including Global Tariff updates and their ability to quickly adapt to our diverse needs and improve the processes through various initiatives and interventions including the Blackbox tool have helped us not only serve our customers better but also in extending our enterprise. The expertise and dedication of the entire team makes a true difference to this decade old partnership. "

Ajit Jangle, ECU Line Group Head – IT & HR, ECU Line

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" WNS had become an integral part in my former Company to achieving our goals in diverse areas, hence when I initiated a Global transformation process in Celebi, I reconnected with WNS to capitalize on their expertise and solution driven flexible business proposition. "

Onno C. P. Boots, Group CEO, Celebi Aviation Holding

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" WNS provides us a blend of functional expertise and process capabilities which spans across our diverse portfolio. Our partnership with WNS has become an integral part of our operations and we look forward to maintaining this stability and competitive advantage in a volatile energy market. "

Phil Bentley, Managing Director, British Gas

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" We are dedicated towards providing our customers a credible and responsible customer services center. Revamping the call center builds on our company's philosophy of consistently improving the quality and reliability of our operations. "

Giorgio De Roni, CEO, GoAir

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"Over the last five years, WNS has operated as an extension of our business, demonstrating a strong commitment to our success, and we look forward to expanding our partnership."

Steen Wulff, Director of Passenger Revenue Accounting, SAS Airlines

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" I am delighted the team are living up to our expectations and delivering sensational customer service. "

Rob Hartley, Senior Sales & Customer Service Manager,

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"We chose WNS because of their deep understanding of the travel industry, insightful customer analytics, and their global delivery footprint."

Jim Sprigg, Director, Database Marketing & Analytics IHG

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" WNS chosen for proven Audit expertise & best-in-class technology. "

Christopher Korenke, VP-Commercial, Star Alliance

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" leveraging the capabilities of WNS, we will take our customers’ experience to the next level. We have chosen WNS as our partner because they bring a deep understanding of customer needs, have a track record of operational excellence and most importantly, are aligned to our values."

Russell Taylor, Customer Services Director, T-Mobile

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"Industry expertise was the key. We wanted to ensure we chose a provider that understood the complexities of our business. WNS's knowledge was comprehensive and its solutions flexible. They could talk the talk."

Jeremy Carrington, Head of Procurement, Virgin Atlantic

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"Analytical Prowess, Consultancy & Strategic Thinking of the WNS R&A team have immensely helped us sharpen our market insights function in the Developing & Emerging Markets. I Thank you again for being the passionate champions of emerging markets and for all your help with important analysis and strategy work."

Knowledge & Insights Head for Developing & Emerging Markets of a Global CPG Company

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"We selected WNS because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence. During our rigorous selection process, WNS showed us their flexibility and significant analytics capabilities by developing a fine-tuned customized business solution."

Jim Bechtold, SVP, Reimbursement and Government Affairs, Biomet

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"This allows Aviva to continue our working relationship with a provider that truly understands the insurance industry and has a tireless commitment to process excellence and customer care, making WNS our partner of choice."

Cathryn Riley, Chief Operating Officer, Norwich Union Life, and Chairman, Aviva Global Services

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"Over the last 2 years we have reduced the overall cost of delivering conveyancing by 15% whilst also improving service and growing 40% annually. Working with WNS to deliver our legal back office from India and Sri Lanka has been a key component in this success."

Ian Floyed, CEO, MyHomeMove

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"PI has been working with WNS for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver. In the early stages when faced with normal set up wrinkles, WNS showed diligence, significant levels of knowledge and very importantly, integrity. WNS were recommended to PI, I would wholeheartedly recommend them myself."

Greg Simidian, CEO, Perfect Information

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"Over the past 4 years our relationship with WNS has become a real partnership. This allows us to explore new opportunities to support the development of our business."

Content Head, Leading UK Publisher and Provider of Solutions

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WNS is our key strategic offshore partner; they managed to see off some formidable competition from a number of vendors over a nine month long RFP process. They have gone above & beyond in supporting our different business lines, and we are delighted with them! "

Matthew Brooks, Head of Strategic Analysis & Product Development, BMI Research

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"Since 2004, WNS has been working as a valuable strategic partner for Coca-Cola. They’ve invested time and resources to truly understand our business model. WNS service model offers a good balance between on-site senior consultants and an agile off-shore team. They provide us with an on tap set of resources capable of tackling many of our diverse needs in the Knowledge, Insights and Analytics spaces. Their expertise and dedication makes a true difference for our team."

Carlos Jose Fonseca ,Vice President, Global Knowledge & Insights, The Coca Cola Company

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"Stock and WNS have been partners during a period of growth and change in both our company and our industry. During our five year relationship, WNS has matured into a critical contributor to, and an integral part of, Stock’s success. Even more importantly, we look forward to their continuing partnership in Stock’s realization of a very exciting future. By leveraging the capabilities of the WNS team, Stock has realized not only significant cost savings, but continuing process improvement. WNS has embraced the Stock culture and its values, and in doing so they perform as dedicated members of the team – 100% focused on improving processes and providing an excellent product. We value our partnership with WNS."

Donna Thagard , Vice President, Corporate Controller, Finance, Stock Building Supply

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