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Voices of Impact

British Gas & WNS: 15 Years of Innovation and Excellence


Jess Johnson, Head of Operational Excellence at British Gas, shares how WNS’ expertise in energy utilities and innovation helped drive high service levels, improve NPS and ensure continuity even through turbulence.

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British Gas Video

How Virgin Atlantic Achieved Overall Chargeback Win Rates of 54% with WNS


Discover how Virgin Atlantic transformed its chargeback process and slashed revenue losses by partnering with WNS. Hear from Angela Maguire, Manager - Agency, Refunds and Chargebacks, as she shares how digital process mapping, workflow optimization and seamless system integration led to a 60% win rate with Worldpay—far above industry standards.

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Virgin Atlantic Video

ALM & WNS: Redefining Possibilities Through Digital Transformation


Josh Gazes, SVP – Operations at ALM Media, shares how WNS enabled their decade-long shift from traditional print to a digital-first business.

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ALM Media Video

Empowering Insurance Innovation: Mosaic Insurance’s Strategic Collaboration with WNS


Explore how WNS drives business transformation through digital innovation, domain expertise, and data-driven strategies to deliver impactful outcomes for global clients.

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Kiwi Video

Delivering Strategic Value with WNS


Leonard McCullie shares how WNS helped unlock competitive advantage and accelerate business outcomes for their enterprise.

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Leonard McCullie Video

Voices of Impact

“WNS’ CFO Advisory framework was extremely effective in addressing processes with significant challenges at Mundipharma’s Finance Shared Services Center (FSSC) in Cambridge, UK. The WNS experts resolved backlogs across Procure-to-Pay, Order-to-Cash and Record-to-Report delivering significant, timely, and measurable improvements. Furthermore, the WNS team used data analytics to offer key business insights that identified root causes in order to improve upstream processes. We are confident and look forward to our future partnership leading us to a streamlined, agile and effective accounting operation.”

Gemma Garner
Senior Director, Operational Finance and Internal Control, Mundipharma

"Over the past five years, our time spent with WNS has consistently delivered significant value. Amid a surge in refinancing, WNS proved their ability to quickly scale and manage complex processes remotely. Their support across our Direct Lending Channels, focused on accuracy, has been a key driver of our success. We look forward to furthering our digital transformation roadmap together and are confident in our continued collaboration."

Jensen Szakaly
Managing Director, Mortgage Fulfillment at Pennymac

"Pennymac’s collaboration with WNS began in July 2021. We are very pleased with their performance as a strategic service provider. The initial pilot program was to manage call types ranging from simple to slightly complex, supported by offshore Customer Service Representatives (CSR). Since February 2022, we have successfully expanded our engagement to cover more complex call types. Today, WNS has further ramped up the number of CSRs to support our business. Pennymac’s top priority has always been delivering high-quality services to our customers, and WNS has helped us accomplish this goal. Their flexibility in evolving our agreement’s structure has assured us of a pool of well-trained and efficient resources. We look forward to continuing our highly productive relationship with WNS.”

Kevin Meyers
Managing Director, Performing Loans, Pennymac

"WNS has been a valuable strategic partner for our organization since 2006. The team truly understand our business given their deep domain knowledge and furthermore their readiness to invest time and resources to understand the complexities of our various product ranges makes them the partner of choice for our outsourcing needs. The team services ECU Line offices in over 40 countries for some of our very complex functions including Global Tariff updates and their ability to quickly adapt to our diverse needs and improve the processes through various initiatives and interventions including the Blackbox tool have helped us not only serve our customers better but also in extending our enterprise. The expertise and dedication of the entire team makes a true difference to this decade old partnership."

Ajit Jangle
ECU Line Group Head – IT & HR, ECU Line

"We have seen great success with WNS’ Sales COE framework, increasing our revenue in this area by 166% from time of implementation. This is a fantastic value added service that WNS has provided, as it has not only increased our acquisition and revenue numbers but has also improved the quality of conversations with our customers."

Matthew Sabin
Customer Experience & Call Centre Relationship Manager, ARE Media