Banking & Financial Services
WNS partners with banking, financial services and FinTech companies to drive momentum in their digital transformation journey. We combine our industry expertise, innovative business models and process excellence with domain-led Robotic Process Automation (RPA), Artificial Intelligence (AI) and analytics to create tangible value in a highly disruptive and regulated business landscape. We collaborate with clients to drive agile and lean operations, bolster risk and compliance, and drive superior end-customer experience to accelerate transformation in banking.
30+Clients Served Globally
Intelligent ‘as-a-service’ suite of solutions to address increasing risks and regulations
A unique customer experience solution integrating digital and human assistance
Corporate SVP &
Chief Growth Officer,
Insurance & Banking
Senior Vice President, Sales,
Corporate Vice President,
Senior Vice President,
Corporate Vice President,
To establish an effective ESG reporting strategy, banks and financial institutions need a robust…
Collaboration with strategic partners can help FinTechs optimize their back-office operations…
Actionable and thematic insights are the need of the hour for dealmakers at investment banks and…
Business Unit Head, Banking & Financial Services
Jay Venkateswaran is the Business Unit Head for Banking & Financial Services. He is responsible for the strategy, growth and financial performance of this business. Prior to joining WNS, he was with AT Kearney as Consulting Partner.
Digital Bet Pays Off During Global Crisis for Global Bank
Analytics Helps Curb Reverse Mortgage Attrition for Leading Bank
Analytics & Automation Help Leading Bank Transform Loan Process
A ‘Leader’ in NelsonHall’s NEAT for Digital Banking 2022
A “Major Contender” in Everest Group’s Banking Operations — Services PEAK Matrix® Assessment 2022
A “Major Contender” in Everest Group’s Mortgage Operations PEAK Matrix® Assessment 2022
A “Major Contender” in Everest Group’s Capital Markets Operations — Services PEAK Matrix® Assessment 2021
A ‘Major Contender’ in Everest Group’s Banking Operations – Services PEAK Matrix® Assessment 2022
A ‘Leader’ in NelsonHall’s NEAT for Mortgage and Loan Services 2020
A “Major Contender” in Everest Group’s Financial Crime and Compliance Operations – Services PEAK Matrix® Assessment 2021
A “Major Contender” in Everest Group’s Mortgage Operations PEAK Matrix® Assessment 2020
WNS has been recognized as a ‘Leader’ in NelsonHall’s 2020 NEAT evaluation for Mortgage & Loan Services in the New Digital Business Models category
A “Major Contender” in Everest Group’s Banking BPS Services PEAK Matrix® Assessment with Service Provider Landscape 2020
A “Major Player” in NelsonHall’s NEAT for Transforming Wealth and Asset Management Services 2019
A “Major Player” in International Data Corporation (“IDC”) MarketScape: Worldwide Business Process Outsourcing for Anti-Money Laundering and Know-Your-Customer Vendor Assessment (December 2019)
A “Major Contender” in Everest Group’s Banking BPS – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019
"Pennymac’s collaboration with WNS began in July 2021. We are very pleased with their performance as a strategic service provider. The initial pilot program was to manage call types ranging from simple to slightly complex, supported by offshore Customer Service Representatives (CSR). Since February 2022, we have successfully expanded our engagement to cover more complex call types. Today, WNS has further ramped up the number of CSRs to support our business. Pennymac’s top priority has always been delivering high-quality services to our customers, and WNS has helped us accomplish this goal. Their flexibility in evolving our agreement’s structure has assured us of a pool of well-trained and efficient resources. We look forward to continuing our highly productive relationship with WNS.”
"WNS and M&T are co-creating solutions that will be vitally important to our mutual success. We think of WNS as part of our team – in WNS we have a partner that will help us become successful in what we do today and in the future."
"COVID-19 brought significant changes to our business. We had to adapt to continue servicing our customers as per their expectations and timelines – and WNS has been a huge part of this. This is a result of four years of partnership, mutual understanding, deep knowledge of each other’s business processes and domain knowledge."
“Our relationship with WNS has been characterized by them being a true strategic partner to us. I have been exceptionally impressed by the way in which the WNS team has helped us. They rose to the challenge, they worked with us on a daily basis and continue to do so in a true spirit of partnership and collaboration.”
"I think the reason I have been so successful personally and Varo itself has grown and been so successful is because of whom we’ve chosen to partner with…and WNS has been that partner"
"WNS really takes the time to understand our strategy and then helps to deliver that…and that’s really really important in a partner, that we are pushing in the same direction…"
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