Management Team

Adrian McKnight leads WNS in Australia and New Zealand, overseeing the region’s operations. Previously, he has held multiple key roles within the company, including Chief Digital Officer, driving the company’s digital consulting and transformation agenda, and earlier as Head of Transformation & Quality. Before joining WNS, Adrian held key leadership roles at QBE Insurance and served as Chief Data Officer at Suncorp Group, Australia.

Archana Raghuram leads Marketing, Employee Communications and Public Relations. She is responsible for driving WNS' end-to-end marketing strategy, sales enablement and brand management. She also spearheads the creation of compelling thought leadership for the company. Prior to WNS, Archana has worked with Oracle, and was a media journalist with leading Indian and international publications.

Chris is the Business Unit Head for Energy & Utilities vertical at WNS. He also manages the WNS South Africa business. Having begun his career as an Electrical Engineer, he has over two decades of experience across multiple areas in the Utility sector, including network planning and operations, waste-to-energy PFI projects and customer service operations. Prior to WNS, Chris worked for Scottish Power, United Utilities, Vertex, and Mphasis, and was instrumental in developing the first multi-utility installation in the UK.

Dennis Thomas is the Business Unit Head of Healthcare & Life Sciences. He is responsible for the strategy, growth initiatives and financial performance of the business unit. Before joining WNS, Dennis was the Global Healthcare Operating Leader at EXL Services, where he managed Payer, Provider and Revenue Cycle Management portfolios, driving innovative solutions to enhance operational efficiency and improve patient outcomes. He has also been the COO of HireRight.

Gautam Singh is the Business Unit Head of WNS Analytics and the Co-founder & CEO of The Smart Cube, a WNS Company. He spent 20 years establishing and growing The Smart Cube (a research and analytics leader) before it was acquired by WNS. Prior to this, he worked for 10 years in management consulting and venture capital in Europe and the US. Gautam has held various roles, including positions at Coven Partners (London), A.T. Kearney (London), Mitsubishi Motors (India), and Cummins Engines (US). He holds an MBA from the University of Michigan, Ann Arbor, USA and an undergraduate degree in Mechanical Engineering from IIT Bombay, India.

Himanshu Bhardwaj is the Business Unit Head of Hi-Tech & Professional Services (HPS). He is responsible for the strategy, growth initiatives and financial performance of the business unit. Previously, he led WNS’ Manufacturing, Retail & Consumer Products business unit. Prior to WNS, Himanshu donned multiple global and leadership roles in Xchanging plc (a DXC company), Cambridge Solutions Ltd. and FedEx.

Jaison Augustine is the Business Unit Head for Shipping & Logistics vertical at WNS. He has decades of experience in international shipping and logistics industries. Prior to WNS, Jaison worked with CP Ships and American President Lines.

Jitender Mohan is the Business Unit Head of Travel and Hospitality. He is responsible for the strategy, growth initiatives and financial performance of the business unit. Previously, he held several leadership roles in WNS, including leading the Hi-Tech & Professional Services business unit and the Customer Interaction Services (CIS) practice. He has decades of experience in the IT sector in various roles ranging from transformation, process re-engineering, and operations to sales and training. Before joining WNS, Jitender worked with GE / Genpact and IBM.

Manish Vora is the Business Unit Head of Manufacturing, Retail & Consumer Products. He is responsible for the strategy, growth initiatives and financial performance of these businesses. Previously, he served as Executive Vice President and Head of Sales (Horizontal Offerings) at WNS. With a background in finance, Manish has decades of experience in outsourcing, consulting, risk management, investment banking and audit. Prior to WNS, Manish worked with Accenture, Outsource Partners International and ICICI.

Manuel Rodriguez Vera is responsible for the strategy, growth initiatives and financial performance of the Insurance business unit. He brings over two decades of industry experience in Insurance and Financial Services. He has worked with some of the largest players in the Insurance sector, including Allianz, Zurich, Aon Plc, CNA and GE Insurance. Throughout his career, Manuel has held senior leadership roles, including Chief Operating Officer, Chief Information Officer and Global Head of Transformation, managing large teams and complex projects across multiple geographies. He holds an Engineering degree from the University of Puerto Rico and an MBA from the Wharton School of Business.

Mita Gupta is the Business Unit Head of WNS Procurement. She is responsible for the business unit's strategy, growth initiatives and financial performance. Mita has decades of experience launching and scaling businesses within B2B services and technology domains. She has driven the rapid expansion of some of the most successful companies in the procurement and supply chain sectors across dozens of countries in North America, EMEA and APAC. Before WNS, Mita donned multiple global and leadership roles in Cprime, a portfolio company of Goldman Sachs and Everstone Capital; Globality, an AI-powered B2B autonomous sourcing platform; GEP Worldwide and Kearney.

Puneet Dikshit oversees operations across WNS’ global delivery locations. With nearly two decades at WNS, he brings deep expertise in scaling delivery, driving operational excellence and fostering client partnerships across regions. Prior to this, Puneet led the Insurance vertical and played a pivotal role in its growth. He has over 25 years of experience in operations and customer relationship management across the US, UK and Australian markets. Before joining WNS, Puneet held key leadership roles at EXL Service and Citicorp.

Suhrid Brahma is the Chief Technology Officer for WNS and he heads all Technology units including WNS Technology Services and Enterprise Applications Group. Suhrid also holds the additional portfolio for Hyperautomation Services as CEO of WNS-Vuram, the global hyperautomation services unit of WNS. In his role as Chief Technology Officer, he is responsible developing Technology-driven platforms for BPM services, scaling growth and operations for Technology and Hyperautomation services, and delivering business outcomes for clients worldwide.

With decades of experience in technology and business transformation, Suhrid has spearheaded the foundation and growth for Enterprise Applications Group and WNS Technology Services unit. He was also responsible for integration WNS Vuram earlier, and he led the overall strategy, growth and operational excellence post the acquisition.

Before joining WNS, Suhrid has held senior leadership roles at PwC, GE/Genpact, Deloitte and Wipro.

Shikha Singh is the Business Unit Head of Banking and Financial Services at WNS. She is responsible for the strategy, growth initiatives and financial performance of the business unit. Shikha brings a diverse background in strategy and operations leadership, with a strong track record of building high-performing teams and delivering large-scale transformation programs across business services, corporate functions and client delivery.

Prior to joining WNS, Shikha held senior roles at Citibank, Deloitte, Nomura and AON. Her global career spans Asia, Europe and the US, giving her a deep, multicultural perspective on business and leadership. She holds an MSc in International Management from SOAS University of London.