• 15% Increase in
    Share of Wallet

  • 12%Savings in Procurement

  • 50%Reduction in

  • 25%Uplift in Incremental
    Revenue Per Customer

  • 30-40%Reduction in

  • ~4Days of Optimization in
    Working Capital

Integrated & Intelligent Solutions for a Shifting Marketplace

Our CPG & Retail BPM services and solutions – underpinned by industry, technology, and analytics – drive powerful outcomes for enterprises globally. These outcomes are aligned to the business imperatives that companies have in a digitized economy.

  • digital-procurement-transformation

    Retail & CPG Analytics

    We glean actionable insights from multiple and varied data sources to improve decision-making.

  • digital-procurement-transformation

    WNS EXPIRIUS for Retail

    Our digital CX solution, led by AI & analytics, drives intelligent omni-channel interactions.

  • digital-procurement-transformation

    Digital Procurement Transformation

    We combine strategy, services and technology to enable digital procurement transformation.

  • augmented-visual-resolution


    SocioSEERTM is a social media analytics platform that harnesses the combined power of AI & ML.

  • augmented-visual-resolution

    Integrated Sales Order Management

    Our end-to-end digital order management solutions elevate experiences and augment revenues.

  • wns-SKENSE


    WNS Skense is a data extraction and contextualization platform powered by AI & ML techniques.

  • financial-intelligence-in-a-box

    Financial Intelligence-in-a-Box (FIAB)

    FIAB is a future-ready suite of advanced analytics-led solutions underpinned by AI, ML & NLP.

  • quote-to-sustain

    Digital Content & Merchandising

    This is a next-gen e-commerce marketing accelerator with AI, ML & analytics at the core.

case studie

Case Studies

Customer Data Platform Helps a UK Retailer Gain a Unified Customer View

Get in Touch with
Our Retail & CPG Experts

Click here

Vivek Soneja

SVP, Analytics Sales
North America

Michael Tracy

SVP, Sales
North America

Aniket Godbole

SVP, CX Sales
North America

Sumesh Chawla

VP, Sales
North America

Richard Holden

SVP, CX Sales

Client Stories

Power CX Transformation with WNS EXPIRIUS Contact Center AI | Cloud

Transform Customer Experience with WNS EXPIRIUS Contact Center AI

Related To:

" WNS has a unique blend of F&A expertise and solid retail experience that clearly... "

Louis J. Profumo,
Church's Chicken

Our Leader for Retail & CPG


Manish Vora

Business Unit Head, Manufacturing, Retail & Consumer Products

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Our Leader for Retail & CPG

Success Stories


Co-creating Profitability with Data-driven Customer Engagement

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Consumer Packaged Goods

Co-creating an Improved R&D System Through AI-led Data Processing

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Co-creating a Single Customer View to Power Analytics & Business Outcomes

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Consumer Packaged Goods

Deploying Center of Excellence to Transform Inventory Accounting & Product Costing

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Supply Chain

Leading Retail Chain Successfully Navigates Supply Chain Disruptions During COVID-19

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Big Data

Leading Retailer Leverages Big Data Analytics to Develop Targeted Marketing Campaigns

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Analytics Platform

Data Analytics & Predictive Modeling Help Identify Key Growth Markets

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Advanced Analytics

Application of Advanced Analytics Leads to Identification of Profitable Investment Opportunities

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Awards & Recognitions


A “Leader” in NelsonHall’s Vendor Evaluation & Assessment Tool (NEAT) for Advanced Analytics Business Process Services (BPS) in the Overall Market Segment 2019


Ranked number 8 in HFS Research’s Top 10 for Retail and CPG Services 2019


Stevie Award for Collaboration Solution (Retail & CPG) in 2019



“Since 2004, WNS has been working as a valuable strategic partner for Coca-Cola. They’ve invested time and resources to truly understand our business model. WNS service model offers a good balance between on-site senior consultants and an agile off-shore team. They provide us with an on tap set of resources capable of tackling many of our diverse needs in the Knowledge, Insights and Analytics spaces. Their expertise and dedication makes a true difference for our team."

Carlos Jose Fonseca, Vice President, Global Knowledge & Insights, The Coca Cola Company

"Analytical Prowess, Consultancy & Strategic Thinking of the WNS R&A team have immensely helped us sharpen our market insights function in the Developing & Emerging Markets. I Thank you again for being the passionate champions of emerging markets and for all your help with important analysis and strategy work."

Knowledge & Insights Head for Developing & Emerging Markets of a Global CPG Company

"WNS has a unique blend of F&A expertise and solid retail experience that clearly differentiates it from other BPO providers. They consolidated the entire F&A function for us and built a center of excellence model to better manage our business more effectively and efficiently."

Louis J. Profumo, CFO & EVP, Church's Chicken

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