Hospitality Companies Hospitality Companies
Travel & Leisure

Hospitality Companies

Digital-first Recovery and Growth for the Hospitality Industry

The hospitality industry must use digital as an enabler to re-invent operating models, lower costs and increase market share to boost demands in the new normal. This calls for partnerships with experienced players who can help navigate the challenges of consumer trends, economic conditions, technology and competition, making sure the guests have a seamless experience.

WNS' deep domain expertise offers hospitality companies best-in-class solutions that build strong customer loyalty and engagement programs and improve operational efficiencies. Ranked #1 in HfS Research’s Top 10 for Travel, Hospitality and Logistics Services, we leverage our analytics and technology capabilities, and flexible engagement models, to enable data-driven decision-making and unlock sustainable value for clients.

Digital-first Solutions

We have forged strategic alliances with technology and automation partners to deliver best-in-class services and capabilities.

Domain Expertise


Multi-channel Customer Interaction Analytics Platform

Domain Expertise

Commercial Planning Suite

Cloud-based, Decision-support Platform

Domain Expertise


Big Data-enabled Social Media Analytics Platform


Digitization Across the Value Chain

Our cutting-edge digital solutions speed up decision-making and drive end-to-end business transformation.

Domain Expertise

Sales & Revenue Generation

  • Bookings & reservations
  • Cancellations & reschedules
  • Rates enquiry
  • Booking refunds
  • Ancillary cross-sell / up-sell
  • Corporate bookings
Domain Expertise

Member Services

  • Enrollment & administration
  • General program queries
  • Redemption bookings
  • Membership fulfillment
  • Tier management
  • Technical helpdesk

Domain Expertise

Guest Relations

  • General property queries
  • Website assistance
  • Compliant management & surveys
  • VIP desk & concierge
  • Guest special requests
  • Social customer experience management
Domain Expertise

Digital Content Services

  • Content loading
  • Content parity
  • Rate loading
  • Content writing

Domain Expertise

Finance & Accounting

  • Billing & invoicing
  • Collections
  • Data integrity
  • T&E expense management
  • Accounts payable
  • Accounts receivable
  • General ledger
  • Fixed asset accounting
  • Fixed asset accounting
Domain Expertise


  • Vendor management
  • Contract management
  • Tactical & transactional procurement
  • Market assessment & category intelligence
  • Ancillary services
  • Policy documentation & governance
Domain Expertise


  • Resourcing
  • Compensation & benefits
  • Workforce management
  • Performance management
  • Talent management
  • Payroll

Scaling with Advanced Analytics

From understanding customers at a granular level to providing insight-based decision support, our analytical offerings deliver increased value for hospitality companies.

Domain Expertise

Marketing & Campaign Analytics

  • Guest segmentation based on campaign requirements
  • Channel suitability
  • Campaign response modeling
  • Campaign effectiveness analytics
Domain Expertise

Revenue Management Analytics

  • Predicting Revenue Generation Index (RGI) drivers
  • Best-in-Class (BIC) Ranking of Hotels
  • Cannibalization
  • Guest booking forecasting
  • Price elasticity
  • No-show forecasting
  • Group materialization forecast
  • Distress inventory model
  • Distress inventory model
Domain Expertise

Guest Experience & CSAT analytics

  • Segmentation & profiling
  • Improving guest experience
  • Ancillary propensity
  • Predicting guest behavior
Domain Expertise

Business Intelligence & Data Management

  • Advisory
  • Engineering
  • Reporting & business intelligence
  • Governance
Domain Expertise

Strategic Research & Market Intelligence


WNS Advantage

Domain Expertise: We have more than two decades of experience with global hospitality companies that enables us to develop deep insights and transform them into leading-edge impactful solutions.

Center of Excellence (CoE) Approach: WNS’ Hospitality CoE underpins our commitment to make maximum impact on our clients’ business. The CoE leverages our talent pool, knowledge of the hospitality industry, process excellence, industry best practices, analytics expertise, and proven methodologies and digital transformation frameworks.

Intelligent Digital Transformation: Our digital transformation solutions accelerate business outcomes, improve decision-making, and are underpinned by:

  • Robotic Process Automation (RPA) and Intelligent Automation: A comprehensive suite of proprietary, industry-specific and cross-industry solutions that include third-party RPA BOTs, and platform augmentation and intelligent automation solutions
  • WNS TRACTM : Our comprehensive suite of next-generation technology solutions combines proprietary solutions and intellectual properties with partner products and tools. WNS TRACTM leverages deep domain expertise, embedded analytics, in-depth process knowledge and technology capabilities to create end-to-end offerings, thereby enabling our clients to achieve their business objectives
  • Analytics and Big Data: We develop and deploy analytics-based business strategies to help clients build customer-centric products and services. Through our custom-built platforms, proprietary frameworks, tools and applications, we deliver transformational insights that help clients address key industry challenges

Flexibility and Scalability: We are large enough to provide capacity, scale, and deep hospitality domain experience, and nimble enough to respond quickly to the variability in our client’s business environment. Through our outcome-driven, innovative and flexible commercial models we aim to reduce the total cost of ownership and enable non-linear growth for our clients.

Client-centric, Client-partner Approach: We understand that every business has a unique set of objectives and, therefore, requires a partner who can strategically align with these objectives. We integrate our people, processes and delivery networks as per the requirements of our clients to drive significant value.