The hospitality industry must use digital as an enabler to re-invent operating models, lower costs and increase market share to boost demands in the new normal. This calls for partnerships with experienced players who can help navigate the challenges of consumer trends, economic conditions, technology and competition, making sure the guests have a seamless experience.
WNS' deep domain expertise offers hospitality companies best-in-class solutions that build strong customer loyalty and engagement programs and improve operational efficiencies. Ranked #1 in HfS Research’s Top 10 for Travel, Hospitality and Logistics Services, we leverage our analytics and technology capabilities, and flexible engagement models, to enable data-driven decision-making and unlock sustainable value for clients.
We have forged strategic alliances with technology and automation partners to deliver best-in-class services and capabilities.
Multi-channel Customer Interaction Analytics Platform
Cloud-based, Decision-support Platform
Big Data-enabled Social Media Analytics Platform
Our cutting-edge digital solutions speed up decision-making and drive end-to-end business transformation.
From understanding customers at a granular level to providing insight-based decision support, our analytical offerings deliver increased value for hospitality companies.
Domain Expertise: We have more than two decades of experience with global hospitality companies that enables us to develop deep insights and transform them into leading-edge impactful solutions.
Center of Excellence (CoE) Approach: WNS’ Hospitality CoE underpins our commitment to make maximum impact on our clients’ business. The CoE leverages our talent pool, knowledge of the hospitality industry, process excellence, industry best practices, analytics expertise, and proven methodologies and digital transformation frameworks.
Intelligent Digital Transformation: Our digital transformation solutions accelerate business outcomes, improve decision-making, and are underpinned by:
Flexibility and Scalability: We are large enough to provide capacity, scale, and deep hospitality domain experience, and nimble enough to respond quickly to the variability in our client’s business environment. Through our outcome-driven, innovative and flexible commercial models we aim to reduce the total cost of ownership and enable non-linear growth for our clients.
Client-centric, Client-partner Approach: We understand that every business has a unique set of objectives and, therefore, requires a partner who can strategically align with these objectives. We integrate our people, processes and delivery networks as per the requirements of our clients to drive significant value.