Property and Casualty Property and Casualty

Property and Casualty Insurance Services

Enhancing the Customer Experience in Property & Casualty

Market disruptions are compelling Property and Casualty (P&C) insurers to question the status quo. There’s an urgent need for companies to accelerate their transformation efforts to drive growth and profitability.

WNS brings 15+ years of experience, combined with deep domain expertise and proven digital transformation capabilities, to effectively transform business for 35+ global P&C insurers. Leveraging digital, data to insights and hyperautomation, our P&C insurance solutions improve distribution, manage risks, reduce indemnity spend and enhance customer experience.


Key Accelerator

WNS InVog: Insurance-in-a-Box Solution

An industry-first Insurance-in-a-Box offering, WNS InVog is a unique ‘Platform + Business Process Management (BPM)-as-a-Service’ target operating model. It leverages dynamic digital platforms enveloped in an agile ecosystem to set up (re)insurance operations from the ground up. Designed to deliver sustainable competitive advantage with radically shorter go-to-market time, this modular solution supports core insurance operations while delivering Finance & Accounting (F&A), Human Resources (HR), and analytics and technology services.

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case studie



WNS Aggressively Developing Digital Interventions to Transform Insurers’ Claims Capability


Digital-first Services

WNS offers a full suite of digital-first P&C insurance outsourcing services that leverage deep domain knowledge, unique accelerators, process excellence, advanced analytics and domain-led hyperautomation to innovate and transform operations for P&C insurers.

Domain Expertise

Customer Acquisition Services

  • Lead Generation
  • Customer Retention
  • Renewals
  • Policy Servicing & Billing
  • Agent & Intermediary Support
  • Digital Channels, Chatbots & Live Chat
  • Social Media Monitoring
  • Channel Optimization
  • Compliance Monitoring
+ +
Domain Expertise

Policy Underwriting & Servicing

  • Quote, Bind & Issue
  • Underwriting Support
  • Re-insurance
  • Mid-term Amendments
  • Premium Collections
  • Credit Control
  • Cancellations
  • Renewals
  • Quality & Compliance
+ +
Domain Expertise

Claims Management Services

  • Claims Lodging
  • Liability Assessment
  • Claims Progression
  • Supply Chain Management
  • Payments
  • Subrogation, Recoveries & Settlement
  • Litigation
  • Fraud Investigation
+ +
Domain Expertise

Actuarial & Analytics Services

  • Data Strategy & Management
  • Product Design
  • Actuarial Pricing & Reserving
  • Experience Studies
  • Catastrophe (CAT) Modeling
  • Economic Modeling
  • Solvency II
  • Decision Sciences
  • Reporting & Visualization
+ +
Domain Expertise

Finance & Accounting Services

  • Transactional Finance
  • Technical Accounting
  • Financial Reporting
  • Regulatory Reporting
  • Treasury
  • Financial Planning & Analysis (FP&A)
  • Investments
  • Taxation
  • International Financial Reporting Standards (IFRS)
+ +
Domain Expertise

Insurance Shared Services

  • IT Helpdesk
  • HR & Payroll Management
  • Document Management
  • Sourcing and Procurement
The WNS Advantage

WNS Advantage

Industry Knowledge and Experience: WNS has more than 15 years of experience working with diverse portfolios in the insurance industry. Our experience spans multiple regions and all lines of business. WNS’ team of P&C insurance professionals manage complex, end-to-end and outcome-driven processes. Our teams comprise specialized general agents, actuaries and data scientists who operate across the globe.

Hyperautomation: Digital transformation at WNS is underpinned by domain-led hyperautomation, advanced analytics and in-depth process knowledge. We drive new efficiencies, enable faster end-to-end transformation and shorter time-to-market with our digital accelerators, and insurance-in-a-box and broking-in-a-box solutions.

Robust Regulatory Know-how: Our versatile experience of working with different regulatory frameworks across the globe ensure stringent information security measures and data privacy. We manage compliance and operational risks with management frameworks, regulatory compliance and reporting, and mandatory compliance training for employees.

WNS Named a ‘Leader’ in ISG’s Provider Lens™ for Insurance 2023

ISG continues to recognize WNS as a ‘Leader’ in the ISG Provider Lens™ for Insurance Services 2023 across Property & Casualty (P&C) Insurance BPO Services in North America and Europe

“Deep industry expertise, innovative digital transformation services and solutions through proprietary intellectual property and partnerships make WNS a leader in the P&C space.” - Ashish Jhajharia, Lead Analyst, ISG Research

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A ‘Leader’ and ‘Star Performer’ in Everest Group’s Property & Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023

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WNS A Leader in Digital Platform & Augmentation Suite (DPAS) in Insurance BPO By Everest Group WNS A Star Performer in Digital Platform & Augmentation Suite (DPAS) in Insurance BPO By Everest Group

Awards & Recognitions


WNS Recognized as a ‘Leader’ and ‘Star Performer’ in Everest Group’s Property & Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023


WNS Recognized as a ‘Leader’ in the ISG Provider Lens™ Insurance BPO Services U.S. Quadrant Report for 2020 in Property and Casualty (P&C)


WNS Recognized in ISG’s Provider Lens Insurance BPO Digital Services 2019 U.S. Quadrant and Archetype Report as a ‘Leader’ in Property & Casualty



“This allows Aviva to continue our working relationship with a provider that truly understands the insurance industry and has a tireless commitment to process excellence and customer care, making WNS our partner of choice.”

Cathryn Riley, Chief Operating Officer, Norwich Union Life, Chairman, Aviva Global Services

“WNS is a prominent name among the leading players in the P&C insurance BPS market and has subsequently featured as a Leader in Everest Group’s P&C insurance BPS PEAK Matrix 2022®. Its continued market strength is a result of its ingrained domain expertise, which also translates in its digital solutioning capabilities. With a strong focus on becoming a preferred digital transformation partner in this market, it continues to correspondingly align its value proposition through innovative in-a-box offerings, end-to-end servicing capability, and modern commercials. Further, its attempt at diversifying its client base beyond the traditional carrier segment and servicing niche client categories, particularly the Lloyd’s’ syndicates, InsurTech, and brokers puts it in a favorable position to capitalize a broader expanse of emerging market opportunities.”

Somya Bhadola, Practice Director, Everest Group