How is Digital Maker different from traditional automation?

Digital Maker goes beyond rule-based automation by combining intelligent digital agents that can manage end-to-end BFS workflows. Unlike traditional automation, which handles isolated tasks, Digital Maker orchestrates complete processes across functions.

What measurable impact can BFS leaders expect?

Organizations typically see 40 to 60 percent productivity improvement, faster case handling, reduced operational costs and stronger audit-ready compliance outcomes.

How quickly can Digital Maker be deployed?

Digital Maker leverages a low-code approach, enabling rapid deployment with minimal IT dependency. This allows organizations to start seeing results quickly.

Does Digital Maker address compliance and regulatory complexity?

Yes. Digital Maker includes risk and compliance agents that automate AML, sanctions and PEP checks, ensuring regulatory adherence while involving human intervention only when necessary.

Can Digital Maker scale across multiple BFS lines of business?

Yes. Digital Maker is designed to scale across lending, KYC, mortgage and trade finance operations, enabling consistent transformation across different business functions.

Transform End-to-End Banking Operations, Powered by Agentic AI

Deploy intelligent agents across the BFS lifecycle to streamline workflows and deliver faster, more accurate outcomes—with Digital Maker.

Already burdened by inherent operational complexities, BFS enterprises are further constrained by legacy systems that are manual-intensive, time-consuming and error-prone. WNS, part of Capgemini, is transforming this narrative, empowering global financial institutions to move from operational drag to competitive agility with our Agentic AI platform, Digital Maker.

Digital Maker brings AI into banking operations, leveraging hyperautomation to modernize complex workflows with Agentic AI orchestration. Our set of digital agents brings autonomy, speed and control, ensuring stronger, measurable outcomes.

With WNS’ Digital Maker, leaders build intelligent operations, ready to outsmart the future of banking.

40–60%

Productivity Increase

40–70%

Faster Case Turnaround

25-45%

Lower Operational Costs

80-90%

Audit-ready Compliance

2X

Continuous Improvement

Key Challenges We Solve

Manually operated tasks, including triaging emails, creating case IDs and running compliance checks, cause errors and delays

High operational costs due to inefficient workflows and limited automation coverage

Low team productivity stemming from repetitive, non-value-adding activities.

Traditional automation covers only parts of the workflow, not the whole process

Constantly evolving regulatory requirements make compliance complex, error-prone and resource-intensive

What We Do

WNS automates the end-to-end BFS lifecycle from email receipt to case closure, enabling teams across lending, KYC, mortgage and trade finance to focus on more strategic tasks

Initiation – Case creation

Email AI – Smart email reading and routing

Extraction – OCR data capture

Review – Analyst confirmation

Indexing – Auto-tagging

API Fetch – Core banking data retrieval

Validation – Rule-based checks

Verification – Exception adjudication

Ingestion – Data loading

Completion – Case closure

How We Deliver

We bring hyperautomation into BFS operations, with a set of digital agents that enables businesses to innovate, comply and scale effortlessly, driving accuracy, speed and cost optimization