Flight disruption is the biggest cause of inconvenience and dissatisfaction for air travelers. Disruptions may lead to operational hazards, reduced profit margins and erosion in brand equity and passenger loyalty for airline companies. In fact, airlines lose millions of dollars each year because of their inability to re-protect their affected customers, quickly and efficiently.
WNS RePAXSM - a fully automated, on-demand solution - can help airlines manage flight disruptions better, with minimal manual intervention. This breakthrough 'Flight Disruption Management' solution is deeply integrated with the airline reservation system, and pre-empts the domino effect of a flight disruption, managing the situation seamlessly - from informing the passenger and airline authorities about the disruption (almost real-time), prioritizing and re-booking passengers to processing refunds and reserving hotels for eligible passengers! The RePAXSM solution ensures 25 times faster re-booking compared to the manual process. It significantly reduces re-booking time from 4-5 hours per flight to 45 minutes, which means one can re-book a flight carrying 180 passengers in just 45 minutes!
WNS won Gold in the Best New Product or Service of the Year category for RePAXSM at the 2015 International Business AwardsSM
"WNS' solution is clearly innovative and showcases how WNS understands our business and innovates to deliver business value "