WNS Claims 360 WNS Claims 360
Claims Management

WNS Claims 360

Unlock Untapped Benefits with Next-gen Claims Transformation Solution

Claims journeys in the Property and Casualty (P&C) sector have undergone enormous change in recent years. Evolving customer expectations and emerging data and digital technology landscapes continue to open up new possibilities.

The future belongs to carriers that stay at the edge of digital innovation and constantly re-imagine claims management. They need market intelligence to pre-empt the forces that are influencing change and next-gen technology and insurtech solutions to transform different aspects of their claims life cycle.

Value creation will depend on how well insurers leverage the power of technology, insurtech and their existing data assets to manage claims innovatively and transform the customer and employee experience.

WNS’ Claims 360 is an industry-first unique solution suite – blended with market intelligence, benchmarking, proven new technology and insurtech underpinned by future-ready talent – designed to transform end-to-end P&C claims management.

Claims 360 provides a wide range of cutting-edge solutions for the following:

P&C Carriers

P&C Carriers

  • Conduct performance benchmarking across major SLAs and KPIs to drive actionable insights covering indemnity, customer and employee experience, and profitability
  • Future-proof your organization with new insights and thinking on process, product and technology, and insurtech solutions
Insurtech Providers

P&C Insurtechs

  • Reduce your time-to-market substantially with access to our in-house claims platform, data and digital assets
  • Leverage WNS Triange products and services, an extensive market-leading data and analytics solution suite to strengthen your value propositon
  • Discover co-investment opportunities for incubated solutions with WNS
  • Leverage our tried-and-tested solutions to effectively implement proof-of-concept
Building Future Skills

Skills of the Future

  • Build a pool of future-ready claims leaders with strong domain expertise across different market segments, augemented with digital and data analytical skills
  • Leverage our solution suite to train the existing pool of resources on digital-first processes and data, driving next best outcomes

The Impact that Claims 360 Can Create

  • Improvement in overall customer and employee experience (TNPS and ENPS)
  • Reduction in indemnity spend
  • Reduction in claims cycle time
  • Improvement in fraud identification and subrogated recoveries

Why WNS: The Partner of Choice for Insurance Companies

Insurtech Partner Ecosystem | Domain Strength | Global Delivery Capabilities

  • Recognized as a “Market Leader” in Insurance BPS (over the last 5 years) across P&C, L&A, and TPA by ISG, NelsonHall and Everest Group
  • 55 insurance clients in 12 countries
  • End-to-end value chain expertise
  • 50+ global delivery centers

Proprietary WNS Tools and Platforms

  • SKENSE – A cognitive data capture and contextualization platform
  • Claimonix – An end-to-end P&C claims platform and digital assets orchestration solution

Unmatched analytics expertise

  • Recognized as a “Leader” in Advanced Analytics BPS by NelsonHall
  • 2,900+ analytics expert
  • Experience of delivering 400+ analytics projects, generating value of over USD 800 Million
  • End-to-end data enhancement support ‒ cleansing, standardizing, clear data, creating analytics models and dashboards

Strong digital and automation capabilities

  • 100+ proprietary and partner-driven digital solutions and frameworks across the automation and cognitive spectrum
  • 350+ RPA and intelligent automation experts
  • 30%+ average efficiency delivered across clients