Powering Digital-led Business Transformation in Energy and Utilities
The Energy and Utilities (E&U) sector is at a turning point, facing a confluence of global challenges. Further, disruptive market forces are providing a thrust for digital transformation. The need for change in E&U companies comes with evolving customer expectations, the push for environmental sustainability and the necessity to modernize aging infrastructure, manage operational costs effectively and adhere to complex regulatory standards.
At WNS, we bring over two decades of experience enabling the Electric, Water and Gas utilities to address these imperatives. We leverage sophisticated data and analytics and state-of-the-art digital technologies to deliver operational agility, enhanced customer engagement, and efficient resource management. Our approach ensures robust growth and strict compliance, positioning E&U companies for success in a rapidly changing landscape.
20+Years in Energy & Utilities
6,000+Domain Experts
~50%Improved Collection Rate
100%Regulatory Compliance
At WNS, we bring over two decades of experience enabling Electric, Water and Gas utilities to address these imperatives. We leverage sophisticated data and analytics and state-of-the-art digital technologies to deliver operational agility, enhanced customer engagement, and efficient resource management. Our approach ensures robust growth and strict compliance, positioning E&U companies for success in a rapidly changing landscape.
Harness insights and digital solutions to deliver a superior experience at every customer touch point.
Minimize costs and enhance revenue generation, aided by our AI/ML-led technology and data-driven insights.
Leverage domain expertise and market-leading solutions, underpinned by automation and AI/ML.
Improve business outcomes with WNS Analytics, our AI, analytics, data and research practice.
Future-ready Financial Excellence: Elevate your finance organization with WNS. Our Energy & Utilities finance outsourcing services have a proven track record of creating impact, spanning multiple dimensions -
Discover how CFOs are navigating today’s challenges and opportunities. Download the UK Utilities CFO Outlook Report now for essential insights and actionable strategies!
Strategic Procurement Leadership: Navigate the volatile energy & utility supply chain ecosystem with WNS Procurement.
Empower Your Workforce: Drive operational efficiency and talent management excellence with WNS HR Operations.
A solution that re-invents the traditional M2C process, driving integration and optimization
A unique solution for the evolving utility customer to create a holistic digital CX
Voice and video AI solution for exceptional customer interactions
A comprehensive AI-driven Training Simulator to transform your Agent facing CX
British Gas & WNS: 15 Years of Innovation and Excellence
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Business Unit Head, Energy & Utilities
Chris is the Business Unit Head for Energy & Utilities vertical at WNS. Having begun his career as an Electrical Engineer, he has over two decades of experience across multiple areas in the Utility sector, including network planning and operations, waste to energy PFI projects and customer service operations. Prior to WNS, Chris worked for Scottish Power, United Utilities, Vertex, and Mphasis, and was instrumental in developing the first multi-utility installation in the UK.
Chief Growth Officer
Senior Vice President, Growth Leader for Energy & Utilities, Europe
Senior Vice President, Growth Leader for Energy & Utilities, North America
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