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Hyperleap Towards a ‘Journey to Zero’ Model

Our Digital Meter-to-Cash solution brings alive the ‘Journey to Zero’ concept aimed at digitally transforming utility operations to maximize value for businesses and their end-customers by achieving almost zero gaps / leakages.

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  • digital-meter-to-cash

    Digital Meter-to-Cash (DM2C)

    A solution that re-invents the traditional M2C process, driving integration and optimization.

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    WNS EXPIRIUS

    A unique solution for the evolving utility customer to create a holistic digital CX.

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Case Studies

Leading Energy Provider Leverages Analytics CoE to Improve Customer Experience

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Our Energy & Utilities Expert

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Hayley Monks

Senior Vice President,
Growth Leader for Energy & Utilities, 
Europe

 

Our Leader for Energy & Utilities

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Chris Lloyd

Business Unit Head, Energy & Utilities

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Our Leader for Energy & Utilities

Success Stories

Analytics

Global Energy Provider Transforms Debt Collection, Reduces Costs by 60%

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Analytics

Global E&U Company Improves NPS amidst COVID-19 with Digital Communication Platforms

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Analytics

Predictive Analytics Helps Utility Boost Debt Collection by 50%

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Awards & Recognitions

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WNS won the Utilities Project of the Year category at the GSA UK Awards 2023

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WNS Recognized as a ‘Leader’ in multiple Utilities Services and Solutions Quadrants by ISG in Q2 FY 2022

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A ‘Leader’ in ISG Provider Lens™ Utilities Services and Solutions North America Quadrant Report 2021 in Intelligent BPM and Digital Transformation midmarket sector

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A “Leader” in NelsonHall’s NEAT for Customer Experience Services in Energy and Utilities in 2019

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Stevie Awards - Customer Service Team of the Year (Energy & Utilities) in 2019

awards

Stevie Awards - Back-office Customer Service Team of the Year (Energy & Utilities) in 2019

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‘Leader’ in NelsonHall’s NEAT for overall Customer Experience in Energy & Utilities in 2019

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A “Winner’s Circle” player in HFS Research’s Industry Blueprint: Utility Operations 2018

 

Testimonials

"WNS provides us a blend of functional expertise and process capabilities which spans across our diverse portfolio. Our partnership with WNS has become an integral part of our operations and we look forward to maintaining this stability and competitive advantage in a volatile energy market."

Phil Bentley, Managing Director, British Gas

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