Powering PRT Administration with Customer-centric, Agile Operations
The Pension Risk Transfer (PRT) market is set to grow as new insurance companies enter the fray and existing players look to deepen their presence. Greater deal prospects with corporations due to an expanding pool of retirees from the baby boomers’ generation is drawing insurers to this market.
But the acquisition cost of PRT deals continues to vary, which puts a big question mark on profitability. Also, the approach to cater to this set of pensioners who may not be digital-savvy needs to be different from that for customers for retirement planning.
WNS is a global leader in next-generation operations transformation in insurance and retirement services. We re-imagine existing onboarding and service processes with the optimal use of digital, automation, Customer Experience (CX) technologies and deep domain expertise.