Pension Risk Transfer Pension Risk Transfer
Life and Annuity Insurance Services

Pension Risk Transfer

Powering PRT Administration with Customer-centric, Agile Operations

The Pension Risk Transfer (PRT) market is set to grow as new insurance companies enter the fray and existing players look to deepen their presence. Greater deal prospects with corporations due to an expanding pool of retirees from the baby boomers’ generation is drawing insurers to this market.

But the acquisition cost of PRT deals continues to vary, which puts a big question mark on profitability. Also, the approach to cater to this set of pensioners who may not be digital-savvy needs to be different from that for customers for retirement planning.

WNS is a global leader in next-generation operations transformation in insurance and retirement services. We re-imagine existing onboarding and service processes with the optimal use of digital, automation, Customer Experience (CX) technologies and deep domain expertise.

Key Accelerator


WNS EXPIRIUS, our unique digitally integrated CX service model, ensures pensioners enjoy empathy-led, personalized and seamless experiences throughout the journey. EXPIRIUS combines human-assisted design and domain expertise with Artificial Intelligence (AI)-driven conversational insights and CX consulting-led strategies to create a holistic digital customer experience.

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What We Do

PRT Administration That Guarantees Service Excellence

We take the pain out of onboarding and elevate the experience of users across various service processes. We blend our technology, data analytics and CX capabilities with a strong PRT competency to eliminate risks and deliver a superior service experience.

Insurers can expect to significantly reduce their cost-to-serve by leveraging our lean and scalable operating model and cost optimization strategies. Our services include:

  • Onboarding Processing
  • Customer Call Center
  • Mailroom Services – Inbound / Outbound
  • Check Printing
  • Transactional / Data Processing
  • Payment Processing
  • Death Claim Processing

How We Do It

Co-creating and Re-imagining PRT Processes

WNS brings together a multi-disciplinary team to design and deliver PRT transformation for our clients. We leverage automation, design thinking, top-notch consulting, modern operational practices, and leading tools and frameworks to provide optimal performance and business transformation.


Why WNS?

WNS’ Strategic Pivot for Life and Retirement Markets

Domain Expertise
One of the largest insurance and pensions operations workforces in the industry – transactional to actuarial services – 12,000+ resources

Digital and Automation
WNS TRAC suite of 100+ proprietary and partner-driven digital solutions and frameworks across the automation and cognitive spectrum

One of the most mature insurance analytics teams with 350+ resources who have delivered 400+ projects and generated value of more than $800 Million

Outcome-based Engagement Model
Transparent and well-defined business metrics aimed at tracking and unlocking real business value such as cost-efficiency, productivity gains and customer engagement, and driving business growth