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Digital Transformation Levers at Play

Drive superior outcomes across the Energy and Utilities business lifecycle with WNS' advanced AI/ML innovations

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  • digital-meter-to-cash

    Digital Meter-to-Cash (DM2C)

    A solution that re-invents the traditional M2C process, driving integration and optimization.

  • wns-EXPIRIUS


    A unique solution for the evolving utility customer to create a holistic digital CX.

  • Voice and Video AI

    Voice and Video AI -
    Re-define CX with the AI Edge

    An intelligent voice and video AI solution for exceptional customer interactions

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Case Studies

Leading Energy Provider Leverages Analytics CoE to Improve Customer Experience

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Our Energy & Utilities Expert

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Hayley Monks

Senior Vice President,
Growth Leader for Energy & Utilities, 

Our Leader for Energy & Utilities


Chris Lloyd

Business Unit Head, Energy & Utilities

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Our Leader for Energy & Utilities

Success Stories


Global Energy Provider Transforms Debt Collection, Reduces Costs by 60%

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Global E&U Company Improves NPS amidst COVID-19 with Digital Communication Platforms

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Predictive Analytics Helps Utility Boost Debt Collection by 50%

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Awards & Recognitions


WNS won the Utilities Project of the Year category at the GSA UK Awards 2023


WNS Recognized as a ‘Leader’ in multiple Utilities Services and Solutions Quadrants by ISG in Q2 FY 2022


A ‘Leader’ in ISG Provider Lens™ Utilities Services and Solutions North America Quadrant Report 2021 in Intelligent BPM and Digital Transformation midmarket sector


A “Leader” in NelsonHall’s NEAT for Customer Experience Services in Energy and Utilities in 2019


Stevie Awards - Customer Service Team of the Year (Energy & Utilities) in 2019


Stevie Awards - Back-office Customer Service Team of the Year (Energy & Utilities) in 2019


‘Leader’ in NelsonHall’s NEAT for overall Customer Experience in Energy & Utilities in 2019


A “Winner’s Circle” player in HFS Research’s Industry Blueprint: Utility Operations 2018



"WNS provides us a blend of functional expertise and process capabilities which spans across our diverse portfolio. Our partnership with WNS has become an integral part of our operations and we look forward to maintaining this stability and competitive advantage in a volatile energy market."

Phil Bentley, Managing Director, British Gas

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