Industry Awards & Recognitions

  • Group 2140@2x

    Winner of the ‘Utilities Project of the Year’ category at the GSA UK Awards, 2023

  • Group 2140@2x

    Recognized as ‘Leader’ in multiple Utilities Services and Solutions Quadrants by ISG in Q2 FY 2022

  • Group 2140@2x

    A ‘Leader’ in ISG Provider Lens Utilities Services and Solutions North America Quadrant Report 2021 in Intelligent BPM and Digital Transformation midmarket sector

  • Group 2140@2x

    A ‘Leader’ in NelsonHall’s NEAT for Customer Experience Services in Energy and Utilities in 2019

  • Group 2140@2x

    Winner of ‘Customer Service Team of the Year’ (Energy and Utilities), Stevie Awards, 2018

  • Group 2140@2x

    Winner of ‘Back Office Customer Service Team of the Year’ (Energy and Utilities), Stevie Awards, 2019

  • Group 2140@2x

    Recognized as a ‘Leader’ in NelsonHall’s NEAT for overall Customer Experience in Energy and Utilities in 2019

  • Group 2140@2x

    A ‘Winner’s Circle’ player in HFS Research’s Industry Blueprint: Utility Operations, 2018

 

Why WNS

  • Strong domain expertise
  • Over 20 years of experience serving the E&U industry with a team of 6,000 domain specialists.
  • Right-sized partner of choice
  • A flexible, scalable, agile, global virtual captive and a true ‘extension of your enterprise’.
  • Process transformation levers
  • Industry best practices, tools, workflows and an outcome-driven approach to help E&U organizations adopt the right Target Operating Model.
  • Operational excellence
  • Operational transparency, 100% SLA compliance, year-on-year efficiency gain, seeding for a faster learning curve and flex-staffing to handle volume variability.
  • Tailored solutions
  • A 360-degree service suite with deep expertise in areas such as billing, smart metering, user onboarding and home move services.
  • Collections expertise
  • Innovative solutions leveraging analytics and insights to drive significant increase in collections.

 

Why WNS

  • Strong domain expertise
  • Over 20 years of experience serving the E&U industry with a team of 6,000 domain specialists.
  • Right-sized partner of choice
  • A flexible, scalable, agile, global virtual captive and a true ‘extension of your enterprise’.
  • Process transformation levers
  • Industry best practices, tools, workflows and an outcome-driven approach to help E&U organizations adopt the right Target Operating Model.
  • Operational excellence
  • Operational transparency, 100% SLA compliance, year-on-year efficiency gain, seeding for a faster learning curve and flex-staffing to handle volume variability.
  • Tailored solutions
  • A 360-degree service suite with deep expertise in areas such as billing, smart metering, user onboarding and home move services.
  • Collections expertise
  • Innovative solutions leveraging analytics and insights to drive significant increase in collections.

Digital Transformation Levers at Play

Drive superior outcomes across the Energy and Utilities business lifecycle with WNS’ differentiated industry-focused solutions

Digital Meter-to-Cash (DM2C)

A solution that re-invents the traditional M2C process, driving integration and optimization

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WNS EXPIRIUS

A unique solution for the evolving utility customer to create a holistic digital CX

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Voice and Video AI: Re-define CX with the AI Edge

Voice and video AI solution for exceptional customer interactions

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case studie

Case Study

AnalyticsDigital Transformation

Leading Energy Provider Leverages Analytics CoE to Improve Customer Experience

case studie

Case Studies

AnalyticsDigital Transformation

Global Energy Provider Transforms Debt Collection, Reduces Costs by 60%

case studie

War Story

AnalyticsDigital Transformation

Global E&U Company Improves NPS amidst COVID-19 with Digital Communication Platforms

case studie

Case Study

AnalyticsDigital Transformation

Predictive Analytics Helps Utility Boost Debt Collection by 50%

Strategic Partnerships and Alliances

Strategic partnerships with top technology companies help us offer best-in-class services and solutions across the E&U portfolio.

Automation Anywhere
Avaya
AWS
BluePrism
Genesys
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logo-microsoft
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Nuance
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logo-uniphore
Verint

Our Leader for Energy & Utilities

leader

Chris Lloyd

Business Unit Head, Energy & Utilities

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Our Leader for Energy & Utilities

Get in Touch with
Our Energy and Utility Experts

Click here

Hayley Monks

Senior Vice President,
Growth Leader for Energy & Utilities, 
Europe

Shane McDonald

Senior Vice President,
Growth Leader for Energy & Utilities,
North America

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