Co-create Smarter Energy & Utility Businesses

Customer Care and CX Services

• Customer Acquisition & Onboarding
  Personalized onboarding using real-time analytics to boost engagement and lower costs.

• Customer Experience Management (B2B & B2C)
  Omni-channel, data-driven CX delivering seamless, personalized multi-channel support.

• Customer Complaints Management
  Fast, compliant complaint resolution across channels to enhance satisfaction.

• Support for Vulnerable Customers
  Empathetic support using analytics to identify and assist vulnerable customers.

• Social Media Engagement
  Real-time social listening and insights to boost engagement and loyalty.

Smart Collections & Debt Management Services

• Credit and Collection Services
  End-to-end, data-driven collections to boost cash flow and efficiency.

• AI-powered Collections Dashboard
  Centralized insights and Gen AI tools to improve recovery performance.

• Collections Maturity Assessment Tool
  Evaluate, benchmark, and optimize collections operations.

• Analytics driven Debt Management Services
  Predictive AI/ML and analytics driven strategies for managing debt.

• Support for Vulnerable & Low-income Customers
  Segment and assist at-risk groups with tailored engagement and recovery plans.

• Vacant Property & Move-out Support
  Identify and manage voids and address changes to prevent revenue leakage.

Digital Transformation

• WNS EXPIRIUS & Digital Customer Journeys
  AI-powered omni-channel CX via seamless digital touchpoints across the customer lifecycle.

• Digital Twin & Process Optimization
  Real-time operational visibility and automation to streamline processes and boost efficiency.

• Energy Advisory & Smart Solutions Support
  Expertise in EVs, home automation, and emerging tech for enhanced customer engagement.

• Innovation & Transformation Labs
  Co-creation labs and consulting to design, test, and implement agile digital strategies.

• Data-Driven & Agile Transformation
  AI analytics combined with Lean-Agile methods for nimble, insight-led business evolution.

• Intelligent Automation
  Low-code platforms and automation to scale digital initiatives and reduce manual tasks.

Advanced Analytics Services

• Insight-led Strategy Enablement
  Use data and analytics to drive sustainability, ESG, and operational efficiency.

• Revenue Assurance & Debt Book Analytics
  Identify defaulters and improve collections with debt book and risk analytics.

• Customer Intelligence & Journey Mapping
  Apply AI/ML and Gen AI to identify sentiment, intent, and vulnerabilities.

• Innovation & Transformation Labs
  Co-creation labs and consulting to design, test, and implement agile digital strategies.

• Smart Meter & Billing Analytics
  Analyze meter reads and billing data to detect anomalies and ensure accuracy.

• Meter-to-Cash Optimization
  Streamline the full revenue cycle using predictive analytics and automation.

• Root Cause & Delinquency Analysis
  Surface patterns behind service or payment failures using deep diagnostic analytics.

• Channel & Interaction Analytics
  Optimize contact strategies using channel behavior and Gen AI-driven insights.

Finance and Accounting

• CFO Advisory & Finance Transformation
  Enable future-ready CFO offices with analytics-driven strategy and operating models.

• Autonomous Accounting with Gen AI
  Automate F&A using TRAC ONE-F, powered by Gen AI and advanced analytics.

• Predictive Forecasting & Working Capital Insights
  Enhance cash flow and vendor outcomes through AI-led forecasting and optimization.

• Risk, Audit & Controllership Analytics
  Detect anomalies, reduce fraud, and simplify close with intelligent analytics tools.

• End-to-End Finance Process Intelligence
  Embed data and AI across QtS, P2P, and R2R to drive agility and efficiency.

Procurement

• Integrated Procurement Ecosystem
  Denali, The Smart Cube, and OptiBuy power insights-led, category-driven models.

• AI + HI-Powered Transformation
  Combine artificial and human intelligence to drive procurement efficiency.

• Category & Supplier Intelligence
  Use analytics for smarter sourcing, risk insights, and spend control.

• Digital Advisory & Platform Solutions
  Enable transformation through tools, change management, and digital suite.

• End-to-End Source-to-Pay Optimization
  Manage $125B+ spend across sourcing, P2P, and supplier operations.

Workforce Operations & HR

• Hire-to-Retire Transformation
  AI, RPA, and analytics-led solutions across talent, payroll, benefits, and HR ops.

• Gen AI-Powered HR Platforms
  Enable automation and personalization through Talent Turf™ and digital assistants.

• HR Analytics & Reporting
  Deliver predictive and prescriptive insights via dashboards, MIS, and real-time data.

• CHRO Framework & Center of Excellence
  Combine best practices, global expertise, and digital tools to drive HR maturity.

• Workplace & Employee Experience Uplift
  Improve productivity, turnaround, compliance, and UX with data-driven HR processes.

Chris Lloyd

Chris is the Business Unit Head for the Energy & Utilities vertical at WNS. Having begun his career as an Electrical Engineer, he has over two decades of experience across multiple areas in the Utility sector, including network planning and operations, waste to energy PFI projects and customer service operations. Prior to WNS, Chris worked for Scottish Power, United Utilities, Vertex, and Mphasis, and was instrumental in developing the first multi-utility installation in the UK.