Volunteer Engagement
Our employees who volunteer their time to implement WCF’s programs are the backbone of all our initiatives. They drove a portion of the CSR agenda to virtual platforms, helping reach a broader audience despite the difficult global environment.
In FY 2021-22, 2,491 employees volunteered and catered to 1,105,809 beneficiaries. The total volunteering hours during the reporting period was 5,261 hours.
All our CSR programs are based on well-structured need assessments, and our volunteers serve as a bridge between schools, NGOs and WCF – including handling of grievances. We have created a platform that enables volunteers to become an integral part of our CSR initiatives through training programs specific to their locations, with due consideration to the local laws and governance.
Formal Education Opportunities
Through our sister company, ucademy, an accredited training provider, we provide our employees and prospective employees with opportunities to gain nationally recognized qualifications in business process outsourcing and management. These opportunities form part of our B-BBEE initiatives but are also open to all employees to create equal access to development and progression.
Ucademy programs are offered at no cost to individual, enabling those who are unable to afford the costs of post-school education the opportunities to gain recognized qualifications. The twelve-month learning journey comprises theoretical training; workplace application, coaching and mentoring; continuous assessment; and certification on achieving competence.
In 2021, we enrolled 367 unemployed youths in a 12-month contact center program, giving them the opportunity to attain a nationally recognized certification in contact center operations. We provided them with opportunities to gain experience across WNS campaigns and offered them permanent employment after their training.