Claims Experience
with WNS


WNS–RightIndem Solution:
Ahead of the Curve

Streamlining the P&C Claims Life Cycle, One Step at a Time

An orchestration engine that integrates and automates the First Notice of Loss (FNOL) to the claims disbursement cycle
Access to an ecosystem of new-age InsurTech partners to accelerate digital transformation
Cloud-based solution with ready integration capability with leading claims platforms, such as Guidewire, EIS and ICE
A Software-as-a-Service (SaaS) solution with omni-channel data ingestion and self-serve capabilities

Outcomes We Deliver

Low Touch, High Impact across Business Areas


Operational Excellence

  • Complete the automated self-serve journey in 10 minutes

  • Improve operational efficiency by 60%

  • Reduce claims cycle time by 40%

  • Improve automation of low-value, high-volume claims by 65%

  • Reduce human effort by 40-60%

  • Improved fraud repudiation by 1%


Customer Satisfaction

  • 83% of customers completed the curated journey

  • 93% of customers completed CSAT at the end of the process

  • 86% of customers claim the process is easy to use

  • 87% of claims were eligible for STP

  • 82% of customers are likely to recommend the solution


The WNS Advantage

  • WNS combines deep industry expertise, digital capabilities and data-to-insights analytical capabilities to improve the overall claims process and drive commercially guaranteed efficiency and efficacy benefits

  • WNS is heavily invested in expanding digital capabilities across the claims value chain

  • With more than 2,000 FTEs managing motor claims operations globally, WNS is well-positioned to drive high-impact business outcomes for its clients

  • RightIndem offers a digital self-service claims platform for insurers, Third-party Administrators (TPAs) and brokers to transform the claims journey

  • RightIndem offers a single solution that addresses 80 percent of a client's requirements