Property and Casualty Insurance Services
Seamless, self-serve and straight-through – these are the hallmarks of claims processing that insurance customers now seek. Today’s experience economy is all about simplified, omni-channel experiences, and customers expect that in Property and Casualty (P&C) claims processing as well.
However, Straight-through Processing (STP) has remained elusive for claims processes due to legacy systems, outdated processes, lack of data and disparate point solutions.
WNS, in partnership with the UK-based InsurTech provider RightIndem, offers a cloud-based, claims STP platform that completely transforms the customer experience. Powered by Artificial Intelligence (AI), hyperautomation and advanced computer vision, the platform simplifies the claims journey and eliminates obstacles that could impede STP.
Complete the automated self-serve journey in 10 minutes
Improve operational efficiency by 60%
Reduce claims cycle time by 40%
Improve automation of low-value, high-volume claims by 65%
Reduce human effort by 40-60%
Improved fraud repudiation by 1%
83% of customers completed the curated journey
93% of customers completed CSAT at the end of the process
86% of customers claim the process is easy to use
87% of claims were eligible for STP
82% of customers are likely to recommend the solution
WNS combines deep industry expertise, digital capabilities and data-to-insights analytical capabilities to improve the overall claims process and drive commercially guaranteed efficiency and efficacy benefits
WNS is heavily invested in expanding digital capabilities across the claims value chain
With more than 2,000 FTEs managing motor claims operations globally, WNS is well-positioned to drive high-impact business outcomes for its clients
RightIndem offers a digital self-service claims platform for insurers, Third-party Administrators (TPAs) and brokers to transform the claims journey
RightIndem offers a single solution that addresses 80 percent of a client's requirements