Domain Expertise: We have more than 20 years of experience in the airline industry that enable us to offer deep insights to airlines. By leveraging intelligent technologies and advanced analytics we develop and deliver high-impact business solutions.
Center of Excellence Approach: WNS’ Airline Center of Excellence (CoE) integrates our talent pool with airlines and Global Distribution System (GDS), best-of-breed travel Business Process Management (BPM) operations, industry best practices, proven methodologies and digital transformation frameworks. This enables us to build and implement transformational solutions that drive cost and revenue optimization for airlines.
Intelligent Digital Transformation: Our digital transformation solutions are underpinned by:
- Robotic Process Automation (RPA) and Intelligent Automation: A comprehensive suite of proprietary intelligent automation solutions comprising platform augmentation solutions and third-party RPA BOTs
- WNS TRACTM : Our comprehensive suite of next-generation technology solutions combines our proprietary solutions and intellectual properties with partner products and tools. WNS TRACTM integrates deep domain expertise, embedded analytics, in-depth process knowledge and technology capabilities to create end-to-end offerings to improve passenger experience, enable revenue uplift and drive efficiencies in operations
- Analytics & Big Data: We build integrated data architectures to generate actionable and impactful insights, and enable airlines to eliminate decision latency and proactively address key challenges. Our differentiation lies in the way we utilize airlines’ data to achieve desired business goals
Strategic Flexibility and Scalability: We are large enough to provide capacity, scale and deep airline domain experience, and nimble enough to respond quickly to the variability in our clients’ business environment. Our innovative, flexible commercial models are outcome-driven, reduce total cost of ownership and unlock opportunities for non-linear growth.
Strong Client-centricity: Our client-centric approach creates a well-defined ecosystem to drive internal business strategies for airlines — including end-to-end process cycles, customer interactions, financial operations and sales enablement.
Outcome-driven Consultative Approach: We enable airlines to address their most challenging commercial, financial and operational problems in the areas of revenue improvement, cost optimization, cash flow enrichment, operational assessments, business process re-engineering, digital transformation, and more. We embed the right business metrics, continuous improvement measures, and technology and analytics accelerators to ensure a culture of perpetual transformation.