Highly complex, niche and specialized work is the DNA of the Consulting and Professional Services (CPS) industry. Be it gathering critical market intelligence, helping companies hire accomplished and senior talent or managing various legal nuances, work in the CPS industry is critical to business success. One of the key challenges that even large firms in this industry face is the inability to retain high-quality talent. With market dynamics changing the world-over, CPS firms are looking to respond quickly to new business opportunities, effectively align with changing market conditions, and seamlessly operationalize unforeseen and seasonal demand patterns. Their focus is on delivering quick results, winning new business and retaining precious human capital.

WNS’ CPS vertical caters to the growing and niche requirements of such firms. We work with content and information providers, market research firms, legal service firms, real estate firms, marketing service providers and executive search firms in an effort to drive high-quality actionable insights through analytics, gain cost efficiencies, earn increased revenues and deliver a superior customer experience.

WNS helped increase the coverage from 300 companies to over 15,000 and the number of products from 1,000 to mo..
The client partnered with WNS to improve efficiencies on case creations through value stream mapping and impro..
The client was able to reduce turnaround time to close engagements as WNS provided the client with access to a..

The WNS Advantage

Strategic focus and domain experience

WNS’ CPS practice with more than 1,700 analysts serves over 25 professional services clients. Our team comprises specialist resources such as MBA graduates, CAs, CPAs and CFAs, lawyers and doctors. Our expertise and experience enables CPS firms streamline business processes, retain talent and rein in costs. Additionally, our analytics capabilities enable clients to get relevant insights that can be quickly implemented for desired outcomes.

End-to-end service offerings

We have extensive experience in setting up virtual captives with multiple Centers of Excellence (COE). Our capabilities span research & analytics, finance & accounting, legal, contact centers, human resources outsourcing and data services in more than 11 languages across seven delivery centers. We offer a wide range of services from data management operations to complex business and financial research and analytics.

Three-pronged transformation approach

Our consultative approach seeks to transform business processes through:

  • Quality and coverage of current product content
  • Benchmarking with competition
  • Gap analysis to provide recommendations and support for building add-on products

" WNS is our key strategic offshore partner; they managed to see off some formidable competition from a number of vendors over a nine month long RFP process. They have gone above & beyond in supporting our different business lines, and we are delighted with them! "
Matthew Brooks

Head of Strategic Analysis & Product Development – Business Monitor International

A ‘Major Player’ in the IDC MarketScape: Worldwide Business Analytics BPO Services Report 2014

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