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Perspectives | Case Study

2023 ISG Case Study Research: Food Ordering Platform Transforms Backend Process with AI-led Automation

Read | May 27, 2024

AUTHOR(s)

A WNS Perspective

Key Points

  • A leading food ordering and grocery delivery platform sought to streamline the grocery ordering process, reducing manual effort.
  • Recognized as a Standout Case Study by ISG, this narrative showcases how the company transformed its operating model, harnessing Artificial Intelligence (AI) and automation extensively while limiting manual intervention to exceptional cases.
  • In spotlighting the significant enhancements in process efficiency and the substantial reduction of human error, ISG highlights the pivotal role of AI and automation as foundational elements of a modern operating model.
Uber_ISG_Standout_Case_Study

 

 

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Related To: Artificial Intelligence AI Automation Hi-Tech and Professional Services