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WNS Post-booking Servicing Solution

Clear for Takeoff: Elevating
Post-booking Service to New Heights

Air travel today has transformed, requiring Online Travel Agencies (OTA) and Travel Management Companies (TMC) to adapt to a retail-driven distribution landscape. They must address IATA’s New Distribution Capability (NDC), which has revolutionized air product and service sales. How can industry players tackle fragmented content, rising costs and complex compliance to provide post-booking support efficiently?

Our Post-booking Servicing Solution, part of WNS TRAVOGUE, integrates NDC, LCC as well as traditional GDS channels. Using AI, automation and omni-channel delivery, our comprehensive digital fulfillment platform enhances customer experience and operational efficiency. It unifies content, controls costs, optimizes operations, manages compliance and enables exceptional outcomes for airlines, OTA and TMC.

WC2: AI-Powered Change and Cancellation Management for Airlines

WC2 by WNS is a unified, AI-powered platform designed to simplify both voluntary and involuntary change and cancellation journeys. It connects with existing airline systems through a single API layer, automates complex workflows, and supports seamless processing across GDS and NDC-compliant platforms.

With WC2, airlines can:

  • Reduce handling times and operational complexity
  • Improve agent accuracy and productivity
  • Increase customer self-service
  • Reduce development and management costs
  • Accelerate recovery during major disruptions
  • Strengthen revenue protection and customer experience

WC2 enables smarter, faster, and more scalable change and cancellation management for global airlines.

Learn more about how WNS is transforming airline operations through AI-powered digital orchestration.

A Perfect Dashboard for Improved Operations

WNS Post-booking Servicing Solution ticks all the right boxes in addressing airlines’ requirements and delivering exceptional performance in every aspect. With its scalable and modular architecture, our solution seamlessly integrates with industry-standard interfaces to ensure a smooth implementation process in as little as four to six weeks. Say goodbye to inefficiencies and welcome a new era of optimized operations.

Efficiency Unplugged

Efficiency Unplugged

  • Quick and easy API Integration
  • Cloud-hosted
  • Intelligent AI / ML engine
  • Self-serve ease of use
Post-Booking-Support

Post-booking Support

  • Bolt-on automated solution hosted on cloud to support post booking / servicing for NDC and GDS bookings
  • Orchestrated API for cancellations, re-issues, exchanges, and more
  • Integrated with Sabre, Amadeus and Travelport
  • 200+ airlines penalty data available in structured format and ready to be consumed by REST API
High-Compliance

High Compliance

  • NDC and ONE Order compliant
  • GDPR compliant
 

Throttle Up For ‘Value Plus’ Outcomes

Value-Plus

Our post-booking servicing solution enables OTA and TMC to deliver outstanding value

  • One-stop-shop for all GDS and NDC
  • Enhance efficiency in selling airline ancillary products
  • Deliver 10-fold shopping capabilities
  • Create transparent and tailor-made corporate offerings
  • Improve self-service penetration
  • Minimize agent errors to increase cost saving
  • Reduce training costs
  • Slash Average Handling Time (AHT)
case studie

Case Studies

A Leading TMC Transforms Operations to Reduce Errors, and Improve AHT & TAT

case studie

Case Studies

A Leading GDS Improves Speed and Accuracy of Fare Filing; Reduces Debit Memo Payouts