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WNS-Vuram Named a ‘Leader’ in the 2024 ISG Provider Lens™ for Intelligent Automation Services – Europe & U.S.

Read | Jan 10, 2025

AUTHOR(s)

ISG Provider Lens Quadrant Report

Key Points

ISG’s 2024 Provider Lens™ for Intelligent Automation Services has named WNS-Vuram a ‘Leader’ in the Intelligent Enterprise Automation (IEA) quadrant for both Europe and the U.S. and in the Next-Gen Automation quadrant for Europe. This recognition underscores WNS-Vuram’s comprehensive product and service portfolio, strong market presence and established competitive positioning.

The intelligent automation landscape in Europe and the U.S. is advancing, driven by a shared focus on operational efficiency and enhanced customer experience. Both regions are transitioning from traditional robotic process automation to advanced solutions like hyperautomation and Generative AI (Gen AI), with strong adoption across industries like finance, healthcare and manufacturing. However, both regions face challenges in scaling automation, requiring robust governance to address data privacy, security and bias concerns.

WNS-Vuram’s intelligent automation capabilities are powered by:

  • Hyperapps Accelerator: The Hyperapps accelerator rapidly identifies and delivers intelligent automation use cases, leveraging dedicated program teams, development squads and test teams.
  • Comprehensive Hyperautomation Services: WNS-Vuram offers an extensive portfolio of hyperautomation services spanning process discovery and analytics, process automation, Intelligent Document Processing (IDP) and Gen AI. Proprietary solutions like SKENSE and deep domain expertise across key industries complement these services.
  • Design Expertise: WNS-Vuram offers customized user interfaces for low-code applications and design libraries aligned with client branding to ensure seamless user experiences.
  • Advancements in Gen AI: WNS-Vuram is significantly investing in enhancing capabilities in areas such as IDP, Gen AI-powered copilots, fine-tuning of large language models, agentic automation, and data analytics and reporting. It has developed over 30 Gen AI and ML related products and is a strong advocate for private AI models, integrating Gen AI and deep learning-based AI models into hyperautomation workflows.

Mark Purdy, Principal Analyst at ISG, and Ashwin Gaidhani, Research Partner at ISG, share their thoughts on WNS-Vuram’s position across two global quadrants:

IEA (Europe):

“\WNS-Vuram’s Hyperapps offering and extensive portfolio of automation solutions position it as a leader in IEA services in Europe.

Next-Gen Automation (Europe):

WNS-Vuram is investing significantly in enhancing its GenAI capabilities, skills and assets across the hyperautomation stack, making it a leader in next-gen automation in Europe.

IEA (U.S.):

WNS-Vuram’s enterprise automation services integrate domain expertise with customized industry solutions, leveraging proprietary technology and industry-leading platforms to achieve measurable business outcomes.

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