Digitally enhanced, efficient quote-to-collect process: Trucking companies can achieve:
- 30 percent improvement in billing accuracy
- Automated collections follow-up on freight audit portals
- Reduced Days Sales Outstanding (DSO)
Enhanced CX, higher loyalty: By shifting 33 percent of customer interactions to digital channels, clients experience improved invoice accuracy, and minimal billing disputes – leading to superior CX.
Integrated analytics drives agility and innovation: WNS Malkom, our proprietary Artificial Intelligence (AI) and Machine Learning (ML)-led billing platform, provides sharp insights to help make the right decisions for the right segments at the right time. When integrated with domain knowledge, this raises the performance to higher levels of speed, nimbleness and outcomes.