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Retail Banking
Seamless delivery of front, middle and back-office processes backed by AI/Gen AI, hyperautomation and analytics.
Deposit Operations
Card Services
Lending Operations
Mortgage Operations
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Capital Markets Operations
Uncover opportunities for seamless growth and innovation with in-depth industry expertise, hyperautomation, human-centered design and global delivery capabilities.
Research Operations
Investment Operations
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Commercial Banking Operations
Comprehensive digital-first offerings provide insights to drive customer centricity and revenue growth while ensuring scalability and compliance.
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FinTech Services
A proprietary and custom-built operating model for Fintechs, WNS FINSIBLE is powered by domain-led operations, digital customer experiences and data-driven transformation.
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Mortgage Operations
Navigate complexities across the mortgage lifecycle through flexible, customized, digitally powered solutions leveraging automation, RPA and Gen AI.
Mortgage origination
Mortgage servicing
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Financial Crime and Compliance
Fight financial crime and address risk and compliance imperatives aided by our comprehensive operations management support, financial crime consulting and compliance-in-a-box transformation suite.
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Customer Experience
By embedding best-in-class platforms, Business Process Re-engineering (BPR), tool-based point solutions and analytics, WNS EXPIRIUS helps deliver superior customer experience across the customer lifecycle in financial services.
Customer Acquisition
Account / Cards / Mortgage / Loan Setup
Account / Cards / Mortgage / Loan Servicing
Fraud, Disputes and Collections
Retention and Loyalty
Helpdesk Support
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Finance and Accounting
Create Transformation frameworks and advanced solutions to drive excellence across the end-to-end F&A value chain.
Accounts Payable
Financial Accounting
Cash Management
Entity Financial Reporting
Financial Planning and Analysis
General Ledger
Capital Management
Budgeting and Forecasting
Asset Liability Management
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Governance, Risk and Compliance
Domain, digital and analytics expertise brought together to deliver high-quality and high-impact outcomes for routine transaction tasks, judgmental tasks, improvement of process efficiency and controls, and access to global databases.
SOX Compliance and Control Testing
Capital and Liquidity Management
Model Risk Management
Information Security Risk Management
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Shikha Singh
Shikha Singh is the Business Unit Head of Banking and Financial Services at WNS. She is responsible for the strategy, growth initiatives and financial performance of the business unit. Shikha brings a diverse background in strategy and operations leadership, with a strong track record of building high-performing teams and delivering large-scale transformation programs across business services, corporate functions and client delivery.
Prior to joining WNS, Shikha held senior roles at Citibank, Deloitte, Nomura and AON. Her global career spans Asia, Europe and the US, giving her a deep, multicultural perspective on business and leadership. She holds an MSc in International Management from SOAS University of London.