This is our story of partnering with a leading financial services provider to co-create an automated digital banking ecosystem using Appian. By transforming manual, paper-driven Know Your Customer (KYC) processes into streamlined, low-code automated operations, we enhanced efficiency, improved customer experience and ensured data integrity.

As we know…

The banking and financial services industry is rapidly evolving, driven by technological advancements and changing customer expectations. Digital transformation has become a cornerstone for banks to maintain competitive advantage, enhance operational efficiency and improve customer experiences. Yet, many institutions face significant hurdles due to legacy systems, manual processes and siloed operations.

The industry’s move toward low-code automation and Application Programming Interface (API)-driven ecosystems highlights the pressing need for modernization to keep pace with customer needs and regulatory requirements.

The challenge for our client, primarily dealing with personal and corporate banking, was…

It needed a complete digital transformation of its core banking services and internal audits to move away from manual, paper-based processes. Critical challenges included:

As a consulting and transformation partner…

WNS-Vuram collaborated closely with the client’s business analysts to devise solutions tailored to their unique needs, ensuring inter-departmental visibility and optimized workflows. By clearly articulating proposed solutions, we partnered with the client to drive digital transformation and process automation. Tailored solutions were formulated, offering multiple options and recommendations to effectively address the client’s needs.

Key aspects of the solution included:

Agile Methodology

Leveraged an Agile approach combined with waterfall principles to accommodate frequent requirement changes while adhering to timelines

Reusable Components

Developed reusable components for improved usability across departments

Intuitive Dashboards

Deployed intuitive dashboards for enhanced visibility

Comprehensive Integration

Ensured seamless integration with multiple systems and implemented mechanisms to handle potential failures effectively

Proactive Communication

Maintained regular code / design reviews and proactive risk management to keep the project on track and address any concerns promptly

 

The comprehensive process automation solution…

Enabled the client to transition from a paper-based system to an automated platform, significantly reducing manual processes and human errors. Switching to the automated platform optimized workflows and improved the bank's ability to manage large volumes of cash, resulting in a faster, smarter and more convenient experience for both the bank and its customers. The client leveraged low-code process automation to achieve data integrity, operational efficiency and uninterrupted business continuity.

User Impact

+ customers benefited from a modernized banking experience, including KYC processes, bulk upload features and easy data access via records and reports

Enhanced Efficiency

Delivered  primary applications and supporting applications within two years, enabling streamlined operations and improved customer service

 

The strong professional relationship and trust led the client to continuously seek WNS-Vuram’s expertise for new ideas and innovations.

Client Testimonials