• 20+Years of Experience

  • 24 / 7Omni-channel Support

  • 30+LanguagesMulti-lingual Global Delivery

  • 4+CX Centers of Excellence

Redefining CX with Human-centric Digital Solutions

WNS EXPIRIUS, a proprietary human-assisted digitally integrated customer experience model, simplifies processes across the banking value chain to deliver superior outcomes and build customer trust.

It offers an immersive digital experience supported by expert industry knowledge and consulting-led strategies, and augmented by new-age solutions like generative AI. With intelligent omni-channel customer conversations, WNS EXPIRIUS accelerates speed-to-market and enhances Net Promoter (NPS) and Customer Satisfaction (CSAT) scores.

This holistic solution caters to customer acquisition, support and servicing, retention and collections, providing differentiated value to retail and commercial banks, banks, FinTechs and mortgage lenders.

digital-solution-img

By embedding best-in-class platforms, Business Process Re-engineering (BPR), tool-based point solutions and analytics,
WNS EXPIRIUS aims to enhance overall customer experience, and improve agent and process efficiency.

Key EXPIRIUS Microservices for 360-degree Transformation

key-transformation-infomation

End-to-End Capabilities Across the Customer Life Cycle in Financial Services

Our comprehensive digital-first services cover every aspect of the banking customer journey.

Customer-Acquisition

Customer Acquisition

  • Phone / web-based lead generation
  • Campaign management
  • Channel and tele-sales
  • Cross-sell / upsell
Account-Cards

Account / Cards / Mortgage / Loan Setup

  • Phone-based qualification
  • Identity verification and KYC
  • Income verification
  • Welcome calls
Account-Cards-Mortgage

Account / Cards / Mortgage / Loan Servicing

  • Account management
  • Transaction processing
  • Card replacement and renewals
  • Billing and payments
Fraud-Disputes

Fraud, Disputes and Collections

  • Fraud intake and servicing
  • Dispute set-up
  • Dispute handling, follow-up and resolution
  • Third-party collections (B2B and B2C)
Retention-Loyalty

Retention and Loyalty

  • Promotion and campaign management
  • Complaint management
  • Loyalty program enrollment
  • Points redemption
Helpdesk-Support

Helpdesk Support

  • L1 / L2 / L3 support
  • Incident management
  • Config management
  • Event management

The WNS Advantage

30-35%

Efficiency
Gain

20-25%

Channel
Deflection

10-15%

Channel
Containment

10-12%

Customer Experience
Improvement

10-15%

FCR
Improvement

15-20%

AHT
Reduction

Awards & Recognition

awards-icon
A ‘Leader’ in the IDC MarketScape for Worldwide Digital Customer Care Services 2021-2022 Vendor Assessment
awards-icon
3 Stevie Sales & Services Awards across multiple categories including Silver for the ‘Best Use of Technology in Customer Service’ for WNS EXPIRIUS
awards-icon
GSA UK Awards 2022 ‘Service Provider of the Year’ for delivering impeccable end-customer experiences and enhancing NPS while using effective digital strategies
case studie

Case Studies

Master Data Management Transforms Customer Experience for a Leading Bank