Redefining CX with Human-centric Digital Solutions
WNS EXPIRIUS, a proprietary human-assisted digitally integrated customer experience model, simplifies processes across the banking value chain to deliver superior outcomes and build customer trust.
It offers an immersive digital experience supported by expert industry knowledge and consulting-led strategies, and augmented by new-age solutions like generative AI. With intelligent omni-channel customer conversations, WNS EXPIRIUS accelerates speed-to-market and enhances Net Promoter (NPS) and Customer Satisfaction (CSAT) scores.
This holistic solution caters to customer acquisition, support and servicing, retention and collections, providing differentiated value to retail and commercial banks, banks, FinTechs and mortgage lenders.
By embedding best-in-class platforms, Business Process Re-engineering (BPR), tool-based point solutions and analytics,
WNS EXPIRIUS aims to enhance overall customer experience, and improve agent and process efficiency.